Customer Implementation & Success Specialist – US Market – AI Voice Solutions & Healthcare Communications at brighthush

About brighthush

brighthush is a forward‑thinking technology pioneer at the intersection of artificial intelligence and healthcare. Our mission is to transform patient‑clinic interactions by building intelligent voice agents that streamline communication, reduce administrative burden, and enhance patient experience. With a growing portfolio of AI‑powered solutions, we serve hospitals, clinics, and health systems across the United States, delivering seamless, secure, and compliant communication channels that empower both providers and patients.

Why Join brighthush?

At brighthush, we believe that technology should serve people, not the other way around. Our culture is built on curiosity, collaboration, and a relentless focus on impact. As a global, remote‑first organization, we offer the flexibility to work from anywhere while fostering a sense of community through virtual town halls, hackathons, and cross‑functional projects. If you’re passionate about AI, healthcare, and customer success, and you thrive in a fast‑paced, mission‑driven environment, brighthush is the place for you.

Role Overview

We’re looking for a Customer Implementation & Success Specialist to spearhead the onboarding and ongoing success of our US market clients. In this role, you will act as the bridge between our cutting‑edge AI platform and the healthcare organizations that rely on it. You’ll configure AI agents, provide hands‑on support, monitor performance, and continuously refine solutions to meet evolving client needs.

Key Responsibilities

• AI Agent Configuration: Customize and deploy AI voice agents tailored to each client’s workflow, ensuring seamless integration with existing systems.
• Client Onboarding: Lead end‑to‑end implementation projects, from initial discovery to go‑live, coordinating with engineering, product, and support teams.
• Performance Monitoring: Track key metrics (e.g., call resolution time, patient satisfaction scores, agent accuracy) and generate actionable insights for continuous improvement.
• Technical Support: Serve as the first line of support for client issues, troubleshooting configuration, and escalating complex problems to engineering.
• Training & Enablement: Deliver training sessions and create documentation to empower client teams to maximize platform value.
• Relationship Management: Build trust with key stakeholders, conduct regular check‑ins, and identify upsell opportunities aligned with client goals.
• Feedback Loop: Capture client feedback and collaborate with product to influence roadmap and feature enhancements.

Essential Qualifications

• Minimum of 1 year of customer‑facing experience, ideally in contact centers, healthcare patient services, or a related field.
• Fluent English (C1 level or higher) with excellent written and verbal communication skills.
• Experience working flexible shift schedules (2 pm–10 pm) and a proven ability to manage time effectively across time zones.
• Strong technical aptitude: comfortable configuring software solutions, interpreting logs, and troubleshooting issues.
• Demonstrated empathy and problem‑solving mindset when interacting with diverse client personas.
• Proficiency with CRM and ticketing systems (e.g., Salesforce, Zendesk, or similar).

Preferred Qualifications

• Background in healthcare IT, medical billing, or clinical operations.
• Hands‑on experience with AI or NLP platforms, preferably in voice or chatbot contexts.
• Knowledge of HIPAA and other healthcare compliance standards.
• Experience with data analytics tools (e.g., Power BI, Tableau) to create performance dashboards.
• Previous involvement in product or project management roles.

Skills & Competencies

• Technical Proficiency: Ability to navigate and configure AI platforms, interpret system logs, and troubleshoot integration challenges.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Analytical Thinking: Strong data literacy to interpret metrics, identify trends, and recommend improvements.
• Communication: Clear, concise, and persuasive communication across technical and non‑technical audiences.
• Project Management: Skilled at coordinating cross‑functional teams, managing timelines, and delivering on commitments.
• Adaptability: Comfortable working in a fast‑moving environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Structured mentorship programs pairing you with senior leaders in product, engineering, and sales.
• Annual learning stipend for courses, certifications, or conferences related to AI, healthcare, or customer success.
• Cross‑departmental projects that expose you to product development, data science, and business strategy.
• Clear promotion pathways: from Specialist to Senior Specialist, then to Customer Success Manager or Implementation Lead.

Work Environment & Culture

brighthush thrives on collaboration, transparency, and a shared commitment to innovation. Key cultural pillars include:

• Remote‑First Flexibility: Work from anywhere while staying connected through weekly virtual stand‑ups and quarterly all‑hands.
• Inclusive Community: Diverse teams, open dialogue, and a zero‑tolerance policy for bias or harassment.
• Continuous Feedback: Regular 1:1s, pulse surveys, and performance reviews that focus on growth.
• Health & Well‑Being: Comprehensive health insurance, mental health resources, and wellness stipends.
• Social Impact: Participation in community outreach, hackathons for social good, and partnerships with local health organizations.

Compensation & Benefits

Competitive salary range: PLN 120,000 – 144,000 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Performance‑based bonuses tied to client satisfaction and project milestones.
• Health, dental, and vision insurance plans.
• Flexible paid time off, including paid holidays and personal days.
• Remote work stipend covering home office setup and internet costs.
• Annual professional development budget for courses, certifications, or conferences.
• Employee referral program with generous rewards.

How to Apply

Ready to shape the future of patient‑clinic communication? Submit your application through our careers portal. We’re excited to learn how your experience and passion align with brighthush’s mission.