Customer Marketing Specialist

Security Communications & Customer Marketing Email Specialist Soni is partnered with a client seeking a proactive, highly organized Security Communications & Customer Marketing Email Specialist to manage critical customer communications and support customer marketing initiatives. This role combines marketing project management, stakeholder communications, and email marketing. The ideal candidate is a confident communicator who can navigate competing priorities, manage senior stakeholders, and take ownership of projects from initial request through execution. Responsibilities: Security Communications: Coordinate customer-facing communications related to security vulnerabilities, product issues, pricing changes, and other critical updates. Stakeholder Management: Partner with Legal, Product, Marketing, Customer Success, and senior leadership to clarify requests, align priorities, and drive decisions. Project Management: Own timelines, deliverables, approvals, and follow-up across multiple high-priority initiatives. Customer Marketing: Support customer engagement and nurture campaigns in partnership with Customer Success. Email Campaigns: Coordinate messaging, audience segmentation, content approvals, and deployment through Marketo or similar platforms. Process Improvement: Bring structure to complex requests, identify risks, and recommend effective communication approaches. Qualifications: 3–5+ years of experience in marketing communications, customer marketing, email marketing, or marketing project management. Strong project management skills and experience managing cross-functional stakeholders. Excellent written and verbal communication skills, with confidence engaging senior leadership. Ability to manage urgent requests, competing priorities, and tight deadlines. Exceptional attention to detail, organization, and follow-through. Experience coordinating email campaigns and customer communications. Preferred: B2B SaaS/technology background, Marketo, Workfront/Asana, and exposure to product marketing. Bonus: Familiarity with AI tools and willingness to adopt emerging technologies. Compensation: $40 - $50/ Hr Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.