Customer Onboarding Specialist – 100% Remote LATAM – AI‑Powered Vacation Rental Platform Success Champion

About brighthush

brighthush is a trailblazing AI‑driven vacation rental management platform that empowers over 20,000 property managers worldwide to streamline operations, boost revenue, and deliver unforgettable guest experiences. With a mission to simplify the complexities of short‑term rentals, we combine cutting‑edge technology, data‑rich insights, and a customer‑centric culture to help operators scale faster and smarter.

Why brighthush?

At brighthush, we’re not just a software company – we’re a community of innovators, data scientists, and hospitality experts who believe that technology should work for people, not the other way around. Our recent valuation and rapid growth have positioned us as the first short‑term rental PMS unicorn in the industry, and we’re looking for passionate individuals to join us at this exciting stage.

Position Overview

We’re seeking a Customer Onboarding Specialist to join our LATAM team in a fully remote capacity. In this role, you will be the first point of contact for new clients, guiding them through a seamless transition onto the brighthush platform. Your work will set the tone for a lasting partnership, ensuring that every new customer feels supported, empowered, and ready to achieve success from day one.

Key Responsibilities

• Design and implement end‑to‑end onboarding workflows that align with brighthush’s high‑quality standards.
• Conduct personalized training sessions and product demonstrations in both Spanish and English, tailoring content to each customer’s unique needs.
• Develop, curate, and maintain onboarding materials, including playbooks, video tutorials, FAQs, and knowledge base articles.
• Serve as the primary liaison between new customers and cross‑functional teams (Sales, Customer Success, Product, and Engineering) to resolve issues and capture feedback.
• Track onboarding metrics (time‑to‑first‑booking, feature adoption, NPS scores) and produce actionable insights for continuous improvement.
• Identify and recommend process enhancements that improve efficiency, reduce churn, and elevate the overall customer experience.
• Champion a culture of empathy, curiosity, and proactive communication throughout the onboarding journey.

Essential Qualifications

• 1–3 years of experience in customer onboarding, customer success, or a related role within the SaaS industry.
• Fluent in both English and Spanish; additional languages are a plus.
• Proven ability to manage multiple onboarding projects simultaneously while maintaining meticulous attention to detail.
• Excellent communication, presentation, and training skills, with a knack for simplifying complex concepts.
• Strong problem‑solving abilities and a critical‑thinking mindset.
• Comfortable with rapid technological change and a willingness to continuously learn and adapt.
• Experience working in a remote, distributed team environment is highly desirable.

Preferred Qualifications

• Background in the hospitality or vacation‑rental industry.
• Experience with AI‑driven platforms or data‑centric product suites.
• Knowledge of CRM and help‑desk tools (e.g., HubSpot, Zendesk, Intercom).
• Previous involvement in creating or managing knowledge‑base content.

What You’ll Bring to the Table

• Customer‑first mindset: you genuinely care about helping clients succeed.
• Adaptability: you thrive in fast‑moving environments and can pivot quickly.
• Collaboration: you work seamlessly with sales, success, product, and engineering teams.
• Data‑driven: you use metrics to inform decisions and drive continuous improvement.
• Proactivity: you anticipate needs and solve problems before they become obstacles.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As we scale, you’ll have the chance to:

• Advance into senior onboarding or customer success leadership roles.
• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Participate in mentorship programs and industry conferences.
• Access a robust learning library, including courses on AI, data analytics, and hospitality trends.
• Earn performance‑based bonuses and equity that align your success with the company’s growth.

Work Environment & Culture

brighthush is a global team of over 40 countries, united by a shared passion for innovation and customer delight. Our culture is built on:

• Transparency: open communication channels and regular all‑hands meetings.
• Inclusivity: diverse perspectives are celebrated and leveraged to drive creativity.
• Flexibility: 100% remote work with flexible hours that respect local time zones.
• Collaboration: cross‑functional projects that break down silos and foster teamwork.
• Recognition: regular shout‑outs, peer awards, and a culture of appreciation.

Compensation & Benefits

We offer a competitive salary that reflects local market rates and your experience level. In addition:

• Equity: Stock options that give you a stake in brighthush’s success.
• Health & Wellness: Country‑specific health insurance and pension plans where applicable.
• Paid Time Off: Generous annual leave aligned with local regulations.
• Professional Development: Budget for courses, certifications, and conferences.
• Technology Stipend: Allowance for home‑office equipment and high‑speed internet.
• Team Events: Virtual happy hours, game nights, and occasional in‑person retreats.

How to Apply

If you are a LATAM‑based professional who thrives in a remote setting, loves working with technology, and is passionate about delivering exceptional customer experiences, we want to hear from you. Submit your application through the link below, and our Talent Acquisition team will review your profile and reach out if you’re a fit for this role.

Apply to this position now

Join brighthush – Where Innovation Meets Hospitality

Be part of a company that is redefining the vacation‑rental landscape, empowering property managers to achieve higher occupancy, better rates, and happier guests. As a Customer Onboarding Specialist, you’ll play a pivotal role in ensuring our clients start their journey with confidence and clarity. If you’re ready to make an impact, grow your career, and work with a team that values creativity, collaboration, and continuous learning, apply today and help shape the future of short‑term rentals with brighthush.