Customer Operations Product Management Intern – Digital Experience & Omni‑Channel Innovation (MBA Preferred)

About brighthush

brighthush is redefining how the world experiences entertainment and communication. As a leader in cutting‑edge video and digital services, we blend technology, creativity, and data‑driven insight to deliver unforgettable experiences to millions of customers worldwide. Our mission is simple: make premium content accessible anytime, anywhere, while continuously pushing the boundaries of what’s possible in the digital realm. Join a team that thrives on innovation, collaboration, and a relentless focus on the customer.

Why This Internship Matters

Our Digital Services Team is at the heart of brighthush’s transformation. As a Customer Operations Product Management Intern, you will be immersed in real‑world projects that shape the future of omni‑channel experiences. This is not a “shadowing” role – you will own initiatives, influence cross‑functional partners, and see your ideas move from concept to launch. If you are passionate about turning customer insights into digital products that delight and drive business value, this 10‑week remote internship is your launchpad.

Key Responsibilities

• Ideate and deliver digital‑first experiences that seamlessly integrate into brighthush’s omni‑channel ecosystem, ranging from web portals to virtual assistants, chat interfaces, and IVR solutions.
• Collaborate across disciplines – work hand‑in‑hand with product managers, customer care, IT, finance, and marketing to translate customer needs into actionable initiatives that boost satisfaction and operational efficiency.
• Define opportunities and success metrics for every concept you champion, partnering with technology teams to build prototypes, conduct A/B tests, and refine solutions.
• Build compelling business cases that articulate ROI, forecast impact, and secure funding from senior leadership.
• Manage product roadmaps by balancing short‑term wins with long‑term strategic goals, ensuring alignment with both customer value and brighthush’s business objectives.
• Craft detailed user stories at the Epic and Capability level, providing clear expectations for delivery teams and ensuring seamless hand‑offs between design, development, and QA.
• Analyze competitive performance of brighthush’s operations and markets, develop forecasts, and present insights that influence strategic direction.
• Lead cross‑functional initiatives that span large‑scale digital transformations, coordinating timelines, resources, and stakeholder communication.

Essential Qualifications

• Currently pursuing an MBA or equivalent graduate business degree.
• Hands‑on experience in digital product management (e.g., web platforms, virtual assistants, mobile apps, social messaging, chat bots, IVR).
• Proven ability to translate business strategy and data analysis into consumer‑facing digital products.
• Strong track record of preparing and presenting persuasive business cases for new products or services.
• Demonstrated leadership, influence, and persuasion skills across diverse stakeholder groups.
• Excellent oral, written, and presentation communication abilities.
• Solid foundation in financial analysis, competitive analysis, and predictive modeling.
• Experience delivering large‑scale initiatives in a fast‑paced, ambiguous environment while maintaining a laser focus on customer experience.
• Technical fluency with software development lifecycles and web technologies (e.g., APIs, front‑end frameworks, cloud services).

Preferred (But Not Required) Qualifications

• Full product life‑cycle management experience, from discovery through launch and post‑launch optimization.
• Familiarity with customer journey mapping techniques and tools.
• Proficiency with analytics and agile tools such as Google Analytics, Jira Align, Scaled Agile Framework (SAFe), PowerBI, and Quantum Metric.
• Experience with Voice of the Customer (VoC) platforms like Qualtrics or Medallia.
• Advanced PowerPoint skills for creating executive‑level presentations.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while drilling down into data‑driven details.
• Customer‑Centric Mindset: Empathy for user needs and a relentless drive to improve the end‑to‑end experience.
• Analytical Rigor: Comfort with quantitative analysis, forecasting, and building financial models.
• Agile Delivery: Experience working in Scrum or SAFe environments, writing clear user stories, and managing backlogs.
• Collaboration & Influence: Skillful at building consensus across product, engineering, finance, and marketing teams.
• Communication Excellence: Ability to distill complex concepts into compelling narratives for both technical and executive audiences.
• Technical Literacy: Understanding of APIs, cloud platforms, and modern web development practices to speak fluently with engineering partners.

What You’ll Gain – Learning & Growth Opportunities

At brighthush, internships are designed as accelerated learning experiences. During your 10‑week tenure you will:

• Work directly with senior product leaders who will mentor you on product strategy, roadmap planning, and stakeholder management.
• Gain hands‑on exposure to brighthush’s end‑to‑end product development lifecycle, from ideation and market research to launch and performance monitoring.
• Develop a portfolio of tangible deliverables—business cases, roadmaps, user stories, and performance dashboards—that you can showcase to future employers.
• Participate in virtual “lunch‑and‑learn” sessions covering topics such as AI‑driven personalization, data privacy, and emerging media consumption trends.
• Network with a diverse community of product managers, engineers, data scientists, and marketers across the organization.
• Receive constructive feedback through regular check‑ins and a formal end‑of‑internship performance review.

Work Environment & Culture at brighthush

brighthush fosters a culture where curiosity, collaboration, and creativity thrive. Even though this internship is fully remote, you will be part of a vibrant digital community:

• Inclusive Atmosphere: We celebrate diverse perspectives and encourage every voice to be heard.
• Innovation‑First Mindset: Teams are empowered to experiment, fail fast, and iterate based on real‑world data.
• Flexibility & Autonomy: Remote work policies give you the freedom to design your own schedule while meeting clear deliverable milestones.
• Recognition & Celebration: Achievements are highlighted in weekly stand‑ups, monthly town halls, and internal newsletters.
• Community Impact: brighthush invests in social responsibility programs, and interns are invited to contribute ideas for community outreach.

Compensation, Perks & Benefits

We value the contributions of our interns and offer a competitive hourly rate ranging from $20 – $28 per hour (undergraduate vs. graduate). In addition to base pay, you will receive:

• Access to brighthush’s learning portal with courses on product management, data analytics, and leadership.
• Virtual mentorship program pairing you with a senior product manager for career guidance.
• Company‑wide events such as virtual hackathons, wellness workshops, and networking mixers.
• Eligibility for brighthush’s employee assistance program, health resources, and discounted streaming subscriptions.
• Potential for a full‑time offer upon successful completion, based on performance and business needs.

Program Logistics

• Duration: 10‑week remote internship.
• Program Dates: Choose between 6/7 – 8/13 or 6/14 – 8/20.
• Location: Anywhere in the United States (remote).
• Eligibility: Must have full U.S. work authorization now and in the future.

How to Apply

If you are ready to dive into a fast‑moving, customer‑centric product environment and make a measurable impact at brighthush, we want to hear from you. Submit your resume, cover letter, and any relevant project work through the link below. Show us how your blend of analytical rigor, creative problem‑solving, and passion for digital experiences can help shape the future of entertainment.

Apply To This Internship

Join brighthush – Where Your Ideas Light Up the Future

At brighthush, every product decision is rooted in the belief that technology should amplify human connection. As a Customer Operations Product Management Intern, you will be at the nexus of data, design, and delivery, turning insights into experiences that millions love. Take the next step in your career journey—apply today and help us create the next generation of digital entertainment.