Principal Strategic Customer Consultant – Enterprise AI‑Driven Personalization & Growth Partner at brighthush

Why brighthush?

At brighthush we are on a mission to redefine how brands connect with their customers. By harnessing the power of a single, unified AI engine, we deliver autonomous, conversational, and hyper‑personalized experiences that turn everyday shoppers into lifelong advocates. From retail and financial services to hospitality and gaming, more than 1,400 global brands trust brighthush to accelerate growth, boost loyalty, and unlock new revenue streams. If you thrive at the intersection of technology, strategy, and executive influence, this is the place where your impact will be felt across entire industries.

Role Overview

We are seeking a Principal Strategic Customer Consultant who will act as the senior strategic advisor for a select portfolio of enterprise accounts. In this role you will blend deep product expertise with high‑level business strategy to design, execute, and measure roadmaps that drive unmistakable ROI. Working side‑by‑side with an Account Manager and a Forward Deployed Engineer (FDE), you will own the strategic relationship, craft success plans, and ensure that each customer extracts maximum value from the brighthush Discovery platform.

Key Responsibilities

• Product Mastery & Roadmap Co‑Creation: Become the go‑to authority on all brighthush solutions, translating product capabilities into business‑focused initiatives and joint roadmap plans with each client.
• Strategic Partnership with Product Management: Keep a pulse on the evolving product roadmap, feed customer insights back to the product team, and influence feature prioritization through real‑world evidence.
• Value & ROI Demonstration: Design repeatable frameworks for measuring value, building dashboards, and delivering compelling ROI narratives that support retention and uncover expansion opportunities.
• Executive‑Level Advisory: Lead high‑impact strategic discussions that move beyond technical performance to address business priorities, investment decisions, and long‑term growth plans.
• Continuous Testing Culture: Instill a mindset of relentless experimentation across your book of business, guiding customers to adopt A/B testing, multivariate experiments, and data‑driven optimization.
• Feature Adoption & Release Communication: Champion new releases, articulate the business impact of each feature, and drive adoption through targeted enablement sessions.
• Quarterly Business Review (QBR) & Executive Business Review (EBR) Ownership: Own the preparation, facilitation, and data integrity for QBRs/EBRs, while the Account Manager handles commercial negotiations.
• Business‑Owner Mindset: Treat your portfolio as your own business, focusing relentlessly on gross retention, churn mitigation, and identifying commercial risks before they materialize.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, Customer Success, and Engineering to ensure a seamless, end‑to‑end customer experience.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, Operations, or a related discipline (Master’s degree is a plus).
• 7–10 years of experience in SaaS or eCommerce, with a focus on search, product discoverability, or personalization platforms.
• Proven track record of influencing C‑suite stakeholders at Fortune 10 or comparable enterprises.
• Exceptional executive communication skills—able to craft compelling presentations, white‑papers, and strategic briefs.
• Comfortable navigating technical conversations while simultaneously developing high‑level business strategies.
• Entrepreneurial mindset with high energy, relentless drive, and a passion for winning.
• Strong analytical background—experience turning raw data into actionable stories using tools such as Tableau, Redshift, Looker, or similar BI platforms.

Preferred Qualifications & Nice‑to‑Haves

• Experience with AI‑driven personalization engines or autonomous marketing platforms.
• Background in consulting or professional services where you built and executed strategic roadmaps.
• Hands‑on familiarity with modern data stacks, APIs, and integration patterns.
• Certification in project management (PMP, Scrum, etc.) or data analytics.
• Demonstrated ability to lead cross‑functional teams in a fast‑moving, virtual‑first environment.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and align product capabilities with business outcomes.
• Data‑Driven Decision Making: Proficiency in interpreting complex datasets, building KPI frameworks, and presenting insights that drive action.
• Relationship Management: Skilled at building trust with senior executives, navigating political landscapes, and influencing without authority.
• Communication Excellence: Clear, concise, and persuasive written and verbal communication tailored to technical and non‑technical audiences.
• Adaptability & Agility: Comfortable thriving in a rapidly evolving product environment and pivoting strategies as new capabilities emerge.
• Collaboration: Strong team player who can partner with product, engineering, sales, and marketing to deliver holistic solutions.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Principal Strategic Customer Consultant you will:

• Gain exposure to the most advanced AI‑driven personalization technology on the market.
• Work directly with C‑suite leaders of global brands, expanding your executive network.
• Participate in the People Development Program, accessing workshops, mentorship, and a $1,500 annual professional education budget.
• Join the Leader Development Program to sharpen coaching, feedback, and strategic leadership capabilities.
• Potentially transition into senior roles such as Director of Strategic Services, Head of Customer Success, or Product Strategy Lead.

Work Environment & Culture at brighthush

We believe that freedom fuels innovation. At brighthush you will experience:

• Virtual‑First Flexibility: Work from anywhere while staying connected through our global hubs across three continents.
• Trust‑Based Autonomy: No clock‑in/clock‑out, minimal bureaucracy, and a results‑oriented mindset from day one.
• Values‑Driven Culture: Five core values and ten underlying behaviors are woven into recruitment, onboarding, performance reviews, and daily interactions.
• Global Community: Company‑wide events, virtual meet‑ups, and volunteer initiatives (including five paid volunteer days per year).
• Well‑Being Programs: Employee Assistance Program, Calm meditation subscription, quarterly “DisConnect” days, yoga, sports, and extended parental leave up to 26 weeks.
• Recognition & Rewards: Performance bonuses, RSU or stock option grants, referral bonuses up to $3,000, and celebration of work anniversaries (Bloomversaries).

Compensation, Perks & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $110,000 – $140,000, calibrated for experience, location, and market dynamics.
• Variable Pay: Performance‑based bonus and equity (RSU or stock options) aligned with company success.
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with employer matching contributions.
• Professional Development: $1,500 annual education budget, internal workshops, and access to industry conferences.
• Work‑Life Balance: Flexible working hours, remote‑first policy, and quarterly “DisConnect” days.
• Family Support: Extended parental leave, paid volunteer days, and employee assistance resources.

How to Apply

If you are ready to shape the future of autonomous commerce experiences and partner with world‑class brands, we want to hear from you. Click the link below to submit your application and begin your journey with brighthush.

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Closing Statement

At brighthush, we are not just building technology—we are crafting the next generation of customer experiences. As a Principal Strategic Customer Consultant, you will be the catalyst that turns sophisticated AI capabilities into measurable business outcomes for our most strategic partners. Join us, bring your point of view, and help us write the next chapter of personalized commerce.