Customer Relationship Liaison Supervisor – Leadership of Order‑Processing Teams, Revenue Enablement, and Portal Excellence in a Remote Healthcare Services Environment

About brighthush – Bringing Care To Life™

At brighthush we recognize that navigating the healthcare landscape can be overwhelming for patients, families, and providers alike. Our mission is to simplify that journey by delivering essential products and services beyond the walls of traditional hospitals. Through a network of community‑focused brands, we ensure that every individual—regardless of age, location, or health condition—has seamless access to the care they need, when they need it. By joining brighthush, you become part of a purpose‑driven organization that truly believes in Bringing Care To Life™.

Why This Role Matters

The Customer Relationship Liaison (CRL) Supervisor sits at the heart of brighthush’s operational engine. Your team will be the front‑line champions who process orders, monitor portal activity, and guarantee that every patient receives the right product at the right time. By supervising a high‑performing group of CRLs, you directly influence revenue growth, compliance, and the overall patient experience—making a tangible impact on the health outcomes of thousands of people across the nation.

Key Responsibilities

• Team Leadership & Supervision: Lead, coach, and develop a remote team of Customer Relationship Liaisons who handle order entry, portal monitoring, and exception handling.
• Revenue Enablement: Drive achievement of product‑start budgets by ensuring orders are processed accurately and within defined referral timelines.
• Technology Utilization: Leverage brighthush’s proprietary ordering platforms, payor portals, and EMR integrations to maximize efficiency and revenue.
• Performance Management: Track key performance indicators (KPIs) such as order turnaround time, error rates, and customer satisfaction; implement corrective actions when needed.
• Regulatory Compliance: Ensure the team adheres to all applicable federal, state, and industry regulations, including HIPAA and payer‑specific requirements.
• Culture Building: Foster an inspiring, open‑communication environment where team members feel valued, motivated, and empowered to exceed expectations.
• Goal Setting & Accountability: Establish clear, measurable objectives for the team and provide candid, constructive feedback.
• Safety & Wellness: Maintain a safe, healthful remote work environment and promote well‑being initiatives.
• Continuous Improvement: Identify process bottlenecks, propose automation opportunities, and champion best‑practice adoption.
• Additional Duties: Perform other related tasks as assigned to support brighthush’s strategic goals.

Supervisory Responsibilities

• Recruit, interview, and onboard new CRLs, ensuring a smooth transition into the remote work model.
• Provide ongoing coaching, mentorship, and performance reviews to drive professional growth.
• Implement retention strategies such as career‑path planning, recognition programs, and skill‑building workshops.
• Collaborate with HR and compliance partners to address any disciplinary or performance‑related issues.

Essential Qualifications

• High School Diploma or GED (required); a Bachelor’s degree is preferred.
• Minimum of five (5) years of experience in healthcare operations, sales, or a related field, with a proven track record of meeting or exceeding performance targets.
• Demonstrated ability to lead remote teams, including hiring, coaching, and performance management.
• Strong analytical mindset with the ability to interpret spreadsheet data, generate reports, and make data‑driven decisions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with electronic medical record (EMR) systems and payer portals.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly to internal and external stakeholders.

Preferred Qualifications & Technical Knowledge

• College‑level mathematical proficiency, especially in creating, analyzing, and presenting spreadsheet‑based data.
• Hands‑on experience submitting payor authorizations, navigating payor portals, and working within EMR environments.
• Experience with change management initiatives and behavioral interviewing techniques.
• Demonstrated success in motivating teams during periods of rapid growth or operational transformation.

Core Skills & Competencies

• Mentoring & Development: Ability to nurture talent, provide constructive feedback, and create individualized development plans.
• Motivational Leadership: Positive, forward‑thinking mindset that inspires team members to achieve their highest potential.
• Problem‑Solving: Quick identification of issues, root‑cause analysis, and implementation of effective solutions.
• Time Management: Prioritization of tasks in a fast‑paced, remote environment while meeting strict deadlines.
• Change Management: Adaptability to evolving business requirements and the ability to guide teams through transitions.
• Results‑Driven Orientation: Consistent focus on achieving measurable outcomes and exceeding performance metrics.
• Communication Excellence: Clear, concise, and empathetic communication across phone, video, and written channels.

Work Environment & Physical Demands

This is a fully remote position. While the role primarily involves sitting at a workstation, you will need to:

• Engage in frequent phone and video conversations with customers, teammates, and partners.
• Perform repetitive keyboard and mouse actions, requiring good ergonomics and occasional breaks.
• Occasionally lift light items (e.g., documents, equipment) and move within a home office setting.
• Maintain visual acuity for close‑up work and color‑coded portal interfaces.

Travel is minimal—approximately 5% of the time—for occasional regional meetings, training sessions, or team‑building events.

Compensation, Perks & Benefits

Base Salary: $50,000 – $60,000 USD annually, commensurate with experience, education, and location.

Benefits Package (designed to support you at every life stage):

• Comprehensive medical, dental, and vision coverage.
• Flexible Spending Accounts (FSA) for health and dependent care.
• 401(k) retirement plan with company match.
• Paid Time Off (PTO) and paid parental leave.
• Short‑ and long‑term disability insurance.
• Accident and life insurance options.
• Employee Assistance Program (EAP) for mental, financial, and personal well‑being.
• Domestic partner benefits and inclusive family support.
• Access to wellness programs, virtual fitness classes, and mental‑health resources.

In addition, brighthush offers a culture of continuous learning—providing tuition reimbursement, certification support, and internal mobility pathways to help you grow your career.

Career Growth & Development Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a CRL Supervisor, you will have access to:

• Leadership development programs focused on remote team management, strategic planning, and operational excellence.
• Cross‑functional projects that expose you to product development, payer relations, and technology implementation.
• Mentorship from senior executives who champion internal talent.
• Potential pathways to senior operations, regional management, or corporate strategy roles.

Company Culture – What It’s Like to Work at brighthush

brighthush prides itself on a collaborative, inclusive, and purpose‑driven culture. Our core values include:

• Compassion – We put patients and teammates first.
• Integrity – We act with honesty and transparency.
• Innovation – We continuously seek smarter ways to deliver care.
• Teamwork – We celebrate diverse perspectives and shared success.
• Growth – We invest in personal and professional development.

Even though you’ll be working remotely, you’ll feel connected through regular virtual town halls, team huddles, and an online community platform that encourages knowledge sharing and social interaction.

How to Apply

If you are ready to lead a dynamic team, drive revenue growth, and make a meaningful difference in the lives of patients across the country, we encourage you to submit your application today. Click the link below to begin the process:

Apply To This Job

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, genetic information, religion, disability, age, veteran status, or any other characteristic protected by applicable law.

Closing Invitation

Joining brighthush means becoming part of a mission‑focused organization where your leadership directly improves patient outcomes and fuels business success. If you thrive in a fast‑moving, technology‑enabled environment and are passionate about delivering exceptional customer experiences, we want to hear from you. Take the next step in your career—apply now and help us continue to Bring Care To Life™.