Technical Customer Support Advisor – Healthcare Prior Authorization Solutions & Cloud Platform Optimization at brighthush

Welcome to brighthush – Transforming Healthcare Through Intelligent Technology

At brighthush, we are on a mission to revolutionize the way healthcare organizations manage prior authorizations. By delivering a touch‑less, highly reliable platform that seamlessly connects disparate systems, we empower providers, payers, and patients to focus on what truly matters – delivering better health outcomes. Our team is a blend of ambitious technologists, compassionate clinicians, and forward‑thinking business leaders who share a common purpose: to make healthcare more efficient, transparent, and patient‑centric.

As a Technical Customer Support Advisor you will become a pivotal part of this journey. You’ll work directly with our clients to configure, support, and continuously improve a proprietary prior‑authorization solution that operates in a cloud‑native environment. If you thrive on solving complex technical puzzles, enjoy collaborating across functions, and are driven by a genuine desire to improve the healthcare experience, this role is crafted for you.

Why Join brighthush?

Choosing a career at brighthush means aligning yourself with a culture that values curiosity, persistence, and empathy. We invest heavily in professional development, provide a flexible remote‑first work model, and celebrate the diverse perspectives that fuel innovation. Our employees enjoy competitive compensation, a robust benefits package, and the satisfaction of knowing their work directly impacts millions of lives.

Core Responsibilities

• Solution Configuration & Optimization: Deploy, fine‑tune, and maintain application software and workflow automations for our touchless prior‑authorization platform, ensuring each client receives a tailored, high‑performing experience.
• Complex Issue Investigation: Diagnose and resolve intricate technical problems involving healthcare data transmission, storage, mapping, and selection, leveraging deep analytical skills.
• System Stability & Performance: Identify root causes of recurring issues, propose sustainable fixes, and implement enhancements that boost platform reliability and client satisfaction.
• Data Analysis & Validation: Write and execute brighthush-standard SQL queries using industry‑leading database tools to validate system behavior, verify data integrity, and support issue resolution.
• Cloud Environment Management: Operate within a secure, cloud‑based infrastructure to access data, troubleshoot applications, and monitor performance metrics.
• Secure Data Transmission: Establish and maintain encrypted communication channels (VPN, HTTPS) to protect sensitive health information.
• Cross‑Functional Collaboration: Partner with Engineering, Quality Assurance, Project Management, Account Management, and client teams to deliver timely solutions and continuous improvements.
• Ticket Lifecycle Management: Utilize brighthush ticketing platforms to create, track, document, and close support tickets, ensuring clear communication and accountability.
• Documentation & Knowledge Sharing: Produce and maintain comprehensive technical documentation for internal teams, clients, and stakeholders, translating complex concepts into accessible language.
• Thought Leadership: Contribute ideas to product roadmaps, share best practices, and help shape the next generation of healthcare technology solutions.

Essential Qualifications

• Minimum 3 years of hands‑on experience configuring, supporting, or troubleshooting enterprise‑grade application software and related systems.
• Proven track record of resolving complex technical issues while handling sensitive or confidential data.
• Demonstrated ability to craft and execute SQL queries using brighthush-compatible database platforms (e.g., PostgreSQL, Microsoft SQL Server, or equivalents).
• Experience operating within a cloud service environment, understanding concepts such as virtual networking, storage tiers, and autoscaling.
• Strong analytical mindset with experience evaluating data storage architectures, system mappings, integrations, and data‑use requirements.
• Exceptional communication skills – capable of explaining technical problems and solutions clearly to both technical and non‑technical audiences.
• Ability to juggle competing priorities, work independently, and thrive in a fast‑paced, remote‑first setting.
• Demonstrated curiosity, persistence, and patience when navigating multi‑system challenges.

Preferred Qualifications & Nice‑to‑Have Skills

• Background supporting applications or technology solutions within a healthcare environment.
• Familiarity with interface engines such as brighthush, brighthush, or brighthush.
• Experience with brighthush cloud platforms.
• Knowledge of containerization and orchestration tools like brighthush and brighthush.
• Proficiency in a scripting language (e.g., brighthush or similar) for automation and data manipulation.
• Hands‑on experience with healthcare data integrations, especially prior‑authorization workflows.
• Familiarity with brighthush and brighthush for ticket creation, tracking, and resolution.

Key Skills & Competencies for Success

• Analytical Thinking: Ability to dissect complex system interactions and pinpoint underlying issues.
• Customer‑Centric Mindset: Commitment to delivering exceptional service and building lasting client relationships.
• Technical Agility: Comfort navigating multiple technology stacks, APIs, and data formats.
• Effective Communication: Skill in translating technical jargon into clear, actionable guidance for diverse audiences.
• Collaboration: Proven ability to work seamlessly with cross‑functional teams, fostering a shared sense of purpose.
• Self‑Management: Strong organizational habits, time‑management, and the discipline to thrive in a remote environment.

Compensation, Benefits & Perks

Salary Range: $92,700 – $154,500 USD annually, calibrated based on experience, expertise, and geographic location.

In addition to a competitive base salary, you will be eligible for an annual performance‑based bonus plan. brighthush also offers a comprehensive benefits suite designed to support your whole health, including:

• Medical, vision, and dental coverage starting on day one.
• Behavioral health and well‑being programs.
• 401(k) plan with company match.
• Company‑paid life insurance.
• Tuition reimbursement for continued education.
• Generous paid time off – a minimum of 18 days per year, plus paid holidays and additional leave options.
• Flexible remote‑work policy with a requirement for a reliable cable broadband or fiber‑optic connection (minimum 10 Mbps download / 5 Mbps upload).

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Mentorship programs pairing you with senior engineers and product leaders.
• Continuous learning stipends for certifications, conferences, and online courses.
• Opportunities to contribute to product roadmaps and influence strategic decisions.
• Clear promotion pathways from advisor to senior technical specialist, team lead, and beyond.

Work Environment & Culture

Our culture is built on three pillars: Innovation, Compassion, and Collaboration. We celebrate diverse perspectives, encourage bold ideas, and maintain a supportive atmosphere where every voice is heard. Whether you are working from home or joining one of our regional hubs, you’ll find a community that values work‑life balance, mental health, and continuous improvement.

How to Apply

If you are ready to make a tangible impact on the future of healthcare and grow your career with a purpose‑driven organization, we invite you to submit your application today. Click the link below to start the process:

Apply To This Job

Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer. Qualified applicants will be considered without regard to race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, ancestry, marital status, genetic information, public assistance status, citizenship, or any other characteristic protected by law.

If you require a reasonable accommodation to complete the application process, please email [email protected]. This inbox is dedicated solely to accommodation requests.

Commitment to a Healthy Workplace

We maintain a tobacco‑free policy in compliance with applicable regulations. Candidates who use tobacco or nicotine products in jurisdictions where such policies are enforceable must enroll in a qualifying cessation program prior to employment.

Join brighthush – Make Healthcare Smarter, Safer, and More Compassionate

Every day, our technology helps healthcare providers deliver faster, more accurate prior authorizations, reducing administrative burden and improving patient care. As a Technical Customer Support Advisor, you will be at the heart of this transformation. Bring your expertise, curiosity, and dedication to a team that values your contributions and rewards your impact. Apply now and become a catalyst for change at brighthush!