Customer Representative – Sales & Veterinary Solutions Specialist for Southern Detroit Territory (Animal Health)

About brighthush – Pioneering the Future of Animal Health

For more than 130 years, brighthush has been at the forefront of scientific discovery, delivering breakthrough medicines, vaccines, and cutting‑edge technologies that improve the lives of animals and the people who care for them. Rooted in hands‑on experience from farm to clinic, brighthush partners with veterinarians, shelters, and corporate accounts to provide innovative, science‑driven solutions that empower animal‑care professionals to succeed with confidence.

Our mission is simple yet powerful: the science of healthier animals. By combining deep scientific expertise with a customer‑centric approach, we help our partners manage their vital responsibilities, improve animal welfare, and drive sustainable business growth.

Position Overview – Territory Customer Representative (Sales)

The Territory Customer Representative is the face of brighthush in the Southern Detroit, MI region. You will build trusted relationships with veterinary clinics, animal shelters, and corporate accounts, understand their unique challenges, and deliver tailored solutions from brighthush’s Animal Health product portfolio. This role blends consultative selling, strategic account planning, and cross‑functional collaboration to ensure brighthush is recognized as the go‑to partner for innovative animal‑health solutions.

Key Responsibilities

• Customer Engagement: Communicate brighthush’s Animal Health product portfolio in a way that resonates with each customer, customizing conversations based on their specific needs and business models.
• Primary Point of Contact: Serve as the main liaison for assigned accounts, meeting with owners, practice managers, veterinarians, technicians, and front‑office staff to uncover opportunities and drive adoption.
• Strategic Account Planning: Develop and execute detailed customer strategies, outlining interaction plans, solution pathways, partner involvement, and revenue targets.
• Territory & Account Plans: Create comprehensive territory plans and individual account plans, partnering with National Account Managers, Corporate Account Teams, and Distribution Field Partners to maximize market penetration.
• One‑Company Collaboration: Work closely with internal product, marketing, and professional services teams to share knowledge of the full brighthush Animal Health portfolio, fostering a unified approach to customer success.
• Performance Analysis: Review monthly sales results, track key performance indicators, and manage expenses within budgetary guidelines.
• Education & Training: Identify and deliver educational programs, training sessions, and technical resources that address customer needs and enhance product knowledge.
• Market Intelligence: Stay current on industry trends, competitor activity, and emerging scientific developments, and communicate insights across the organization.
• Learning & Development: Meet agreed‑upon learning objectives, continuously improving product expertise and sales techniques.

Essential Qualifications

• High school diploma with a minimum of 5 years of relevant experience in professional sales, distribution, marketing, military service, or a veterinary/healthcare/scientific field (pharmaceutical, biotech, medical devices), or
• Bachelor’s degree with 0–3 years of sales experience.

Preferred Qualifications

• Prior sales experience within the animal‑health industry.
• Knowledge of animal‑health biologics, pharmaceuticals, and related regulatory environments.
• Experience working with distribution partners and understanding of supply‑chain dynamics.

Core Skills & Competencies

• Interpersonal & Presentation Skills: Ability to build rapport, influence decision‑makers, and deliver compelling product presentations.
• Result‑Driven Mindset: Proven track record of meeting or exceeding measurable sales targets.
• Collaborative Problem Solving: Comfortable working in cross‑functional teams to resolve customer challenges.
• Strategic Insight: Ability to translate customer needs into actionable sales strategies and growth plans.
• Multi‑Account Management: Skillful at juggling multiple accounts at various stages of the sales cycle.
• Technical Acumen: Proficiency in articulating the value of brighthush’s Animal Health products using approved resources.
• Digital Literacy: Strong command of Microsoft Word, Excel, PowerPoint, and mobile devices (iPad or equivalent).
• Travel Flexibility: Willingness to travel overnight and occasional weekends (approximately 50% travel).

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Comprehensive onboarding and continuous product‑training programs.
• Mentorship from senior sales leaders and veterinary science experts.
• Opportunities to attend industry conferences, webinars, and scientific symposia.
• Clear career pathways toward senior territory management, regional leadership, or specialized product‑expert roles.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and innovative workplace where diverse perspectives are celebrated. Our culture is built on:

• Respectful Challenge: Team members are encouraged to respectfully question assumptions and propose bold ideas.
• Diversity & Inclusion: A commitment to hiring, developing, and retaining talent from varied backgrounds, experiences, and viewpoints.
• Customer‑First Philosophy: Every decision is guided by the goal of delivering superior value to animal‑care professionals.
• Work‑Life Balance: Flexible work arrangements, remote‑work options, and a supportive environment that recognizes personal commitments.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $79,200 – $124,700 annually, commensurate with experience, education, and market factors.
• Performance Incentives: Annual bonus potential and long‑term incentive opportunities for high performers.
• Health & Wellness: Medical, dental, vision, and prescription coverage for employees and eligible dependents.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, holidays, sick days, and compassionate leave.
• Professional Development: Tuition reimbursement, certification support, and access to industry‑leading training resources.
• Employee Assistance Programs: Confidential counseling, wellness resources, and work‑life support services.

Commitment to Equal Opportunity & Inclusion

brighthush is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available throughout the hiring process upon request.

How to Apply

If you are passionate about animal health, thrive in a consultative sales environment, and are eager to make a tangible impact in the Southern Detroit community, we want to hear from you. Click the link below to submit your application and begin your journey with brighthush.

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Join brighthush – Where Science Meets Compassion

Become part of a legacy that blends groundbreaking research with real‑world solutions. At brighthush, you’ll work alongside dedicated professionals who share a common purpose: advancing the health and well‑being of animals everywhere. Take the next step in your career and help shape the future of animal health.