Customer Success Engineer – AI‑Driven Security Automation & No‑Code Orchestration Specialist

About brighthush – Pioneering the Future of Cybersecurity

At brighthush, we are on a mission to redefine how organizations protect themselves in an increasingly complex digital world. Our AI‑native Security Operations Center (SOC) platform empowers security teams to automate threat detection, investigation, and response without writing a single line of code. By delivering powerful, no‑code automation, we enable security professionals—from Fortune 10 enterprises to high‑growth startups—to cut response times by up to 70% and eliminate up to 75% of manual effort.

Backed by a robust Series D round, brighthush has experienced explosive growth: employee headcount up 200%, revenue soaring 300%, and a customer base that doubles every few months. Our relentless focus on innovation, combined with a culture that celebrates curiosity, collaboration, and diversity, earned us recognition as one of brighthush’s Best Startup Employers in America and a brighthush “startup to bet your career on.”

Life at brighthush is fast‑paced, high‑energy, and purpose‑driven. We are a collective of go‑getters who love solving the toughest security challenges, pushing the boundaries of automation, and delivering measurable impact for our clients. If you thrive in an environment where every day brings a new problem to solve and a new opportunity to innovate, you’ll feel right at home.

Role Overview – Customer Success Engineer

As a Customer Success Engineer on the Field Engineering team, you will be the technical champion for our customers, guiding them through the full lifecycle of brighthush’s security hyper‑automation platform. You’ll partner closely with sales, product, and engineering to ensure that every client not only adopts the solution but also extracts maximum value, driving long‑term satisfaction and expansion.

Key Responsibilities

• Customer Enablement: Lead onboarding workshops, technical deep‑dives, and hands‑on training sessions that accelerate customers’ automation journeys.
• Technical Support & Advocacy: Diagnose and resolve complex integration, scripting, and API challenges, delivering a world‑class support experience.
• Solution Architecture: Design and validate custom automation workflows that align with each client’s security processes, ensuring scalability and security best practices.
• Feedback Loop: Capture real‑time product feedback, use‑case insights, and emerging security trends, then collaborate with product and engineering to shape the roadmap.
• Thought Leadership: Produce technical documentation, best‑practice guides, and webinars that position brighthush as the go‑to authority on security automation.
• Cross‑Functional Collaboration: Work hand‑in‑hand with sales, account managers, and professional services to identify upsell and cross‑sell opportunities that benefit the customer.
• Continuous Learning: Stay ahead of the curve on SOC operations, cloud security, EDR, SIEM, and emerging automation technologies to provide cutting‑edge advice.

Essential Qualifications

• Minimum 2 years of hands‑on experience with SOAR, security automation, or comparable technologies.
• At least 5 years in customer‑facing technical roles such as post‑sales engineering, customer success engineering, or technical services.
• Demonstrated expertise in security concepts, scripting languages (Python, PowerShell, Bash), and API integration.
• Strong problem‑solving mindset with a “can‑do” attitude in fast‑moving environments.
• Excellent communication skills—able to translate complex technical details into clear, actionable guidance for both technical and non‑technical audiences.

Preferred Qualifications & Desirable Experience

• Hands‑on experience with Security Operations Centers (SOC), cloud platforms (AWS, Azure, GCP), Endpoint Detection & Response (EDR), and SIEM solutions.
• Background in developing or managing no‑code/low‑code automation workflows.
• Previous exposure to AI‑driven security analytics or machine‑learning‑enhanced threat detection.
• Industry certifications such as CISSP, CISM, or relevant vendor‑specific credentials (e.g., Splunk, Palo Alto Networks).
• Track record of influencing product direction through customer advocacy.

Core Skills & Competencies

• Technical Acumen: Deep understanding of security operations, incident response, and automation frameworks.
• Customer‑Centric Mindset: Passion for delivering exceptional experiences and driving measurable outcomes.
• Collaboration: Ability to work seamlessly across global, cross‑functional teams.
• Analytical Thinking: Strong data‑driven approach to troubleshooting and optimizing workflows.
• Adaptability: Comfort with rapid change, evolving product features, and shifting customer priorities.
• Communication: Clear, concise, and persuasive written and verbal communication.

Why Join brighthush?

Culture & Values

At brighthush, diversity is our superpower. We celebrate different perspectives, backgrounds, and experiences, believing they fuel innovation and better decision‑making. Our inclusive environment ensures every voice is heard, and every team member feels empowered to shape the future of cybersecurity.

Our core values—Curiosity, Collaboration, Impact, and Integrity—guide everything we do. Whether you’re brainstorming a new automation use‑case or mentoring a junior teammate, you’ll find a supportive community that encourages growth and celebrates success.

Career Growth & Learning Opportunities

• Professional Development: Access to industry conferences, certification reimbursements, and internal training programs focused on security, cloud, and AI.
• Mentorship Programs: Pairing with senior engineers and product leaders to accelerate your career trajectory.
• Leadership Pathways: Clear routes to senior technical, product, or people‑management roles as you demonstrate impact.
• Innovation Time: Dedicated hours each quarter to explore new ideas, build proof‑of‑concepts, or contribute to open‑source projects.

Compensation, Perks & Benefits

While exact figures vary by location and experience, brighthush offers a competitive total‑reward package that includes:

• Base salary aligned with market benchmarks for senior technical roles.
• Performance‑based bonuses and equity grants, allowing you to share in the company’s rapid growth.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Generous paid time off, parental leave, and flexible holiday policies.
• Remote‑first work model with a stipend for home‑office setup and coworking space access.
• Wellness programs, including mental‑health resources, fitness reimbursements, and virtual yoga sessions.
• Employee resource groups (ERGs) that foster community around shared interests and identities.

Work Environment

Our teams operate in a remote‑first environment, leveraging modern collaboration tools to stay connected across time zones. We host regular virtual coffee chats, quarterly all‑hands meetings, and annual in‑person retreats where the entire brighthush family gathers to celebrate milestones and brainstorm the next wave of innovation.

Every employee enjoys a high degree of autonomy, with clear objectives and the freedom to choose the best technical approach. Our engineering culture emphasizes test‑driven development, continuous integration, and rapid iteration—principles that also guide our customer success practice.

Application Process & Next Steps

If you are excited about shaping the future of security automation and thrive in a high‑growth, mission‑driven environment, we want to hear from you. To apply, click the link below, submit your resume, and include a brief cover letter that highlights a specific instance where you helped a customer overcome a complex technical challenge.

We value authenticity—while we encourage you to use AI tools to polish your application, the interview process will focus on your own reasoning, problem‑solving, and communication style.

Ready to make an impact at brighthush? Join us and become a catalyst for safer, faster, and smarter security operations worldwide.

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Commitment to Equal Opportunity

brighthush is an equal‑opportunity employer. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our commitment to diversity and inclusion is woven into every facet of our hiring, development, and retention practices.

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