Customer Service Advisor – Danish‑Speaking E‑Commerce Support Specialist (Remote, Portugal)

About brighthush and the Opportunity

brighthush is a leading global technology powerhouse that has redefined the way people interact with digital products. With a reputation for cutting‑edge innovation, exceptional user experience, and premium customer service, brighthush has become the go‑to destination for tech enthusiasts worldwide. We are expanding our European footprint and are excited to welcome a dedicated Danish‑speaking Customer Service Advisor to join our dynamic e‑commerce support team in Portugal.

As part of brighthush’s customer success family, you will play a pivotal role in ensuring that every Danish‑speaking shopper enjoys a seamless, personalized, and delightful online shopping journey. Whether you’re answering queries, resolving issues, or guiding customers through the checkout process, your expertise will directly influence customer satisfaction, loyalty, and brand advocacy.

Why Join brighthush?

• Global Impact – Work for a brand that touches millions of customers across continents.
• Innovative Culture – Thrive in an environment that encourages curiosity, experimentation, and continuous improvement.
• Remote Flexibility – Operate from anywhere in continental Portugal with a fully remote setup.
• Career Growth – Access to structured learning paths, mentorship programs, and cross‑functional projects.
• Competitive Compensation – Market‑aligned salary, performance bonuses, and comprehensive benefits.
• Community & Diversity – Join a multicultural team that values inclusion, collaboration, and mutual respect.

Key Responsibilities

As a Danish‑speaking Customer Service Advisor, you will be the frontline advocate for our e‑commerce platform. Your day‑to‑day tasks will include:

• Customer Interaction – Respond to inquiries via email, live chat, and phone, providing timely, accurate, and empathetic solutions.
• Order Management – Assist customers with order status, shipping updates, returns, exchanges, and payment issues.
• Data Security & Compliance – Handle sensitive customer information with strict adherence to GDPR and internal data protection protocols.
• Escalation & Collaboration – Work closely with logistics partners, product teams, and technical support to resolve complex issues and improve service processes.
• Process Improvement – Identify recurring pain points, propose actionable enhancements, and contribute to the development of knowledge base articles.
• Shift Flexibility – Operate on rotating shifts, including evenings, weekends, and holidays, to support a 24/7 customer base.

Essential Qualifications

• Danish Proficiency – C2 level in both written and spoken Danish, enabling clear and natural communication with customers.
• English Proficiency – C1 level or higher, ensuring effective collaboration with international teammates.
• Customer‑Centric Mindset – Demonstrated ability to empathize, listen actively, and resolve conflicts with a positive attitude.
• Attention to Detail – Strong organizational skills, meticulousness in data entry, and a commitment to accuracy.
• Self‑Motivation & Time Management – Proven track record of managing multiple tasks independently while meeting deadlines.
• Technical Aptitude – Comfortable navigating CRM systems, ticketing tools, and basic troubleshooting of web interfaces.
• Shift Availability – Willingness to work rotating shifts, including nights, weekends, and public holidays.
• Legal Eligibility – EU passport holder or valid residence card for Portugal, with the right to work in the country.

Preferred Qualifications

• Experience in e‑commerce customer support or retail environments.
• Knowledge of logistics and shipping processes.
• Familiarity with CRM platforms such as Zendesk, Freshdesk, or similar.
• Previous exposure to multilingual support teams.
• Basic understanding of GDPR and data privacy best practices.

Skills & Competencies for Success

• Communication Excellence – Ability to convey complex information clearly and concisely in both Danish and English.
• Problem‑Solving – Analytical mindset to diagnose issues quickly and propose effective solutions.
• Adaptability – Thrive in a fast‑paced, evolving environment with changing priorities.
• Team Collaboration – Strong interpersonal skills to work seamlessly with cross‑functional teams.
• Customer Advocacy – Passion for championing the customer’s voice and driving continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people fuels innovation and success. As a Customer Service Advisor, you will have access to:

• Structured onboarding and mentorship programs that accelerate your professional development.
• Internal training modules covering product knowledge, advanced customer support techniques, and data privacy.
• Cross‑departmental projects that expose you to product management, marketing, and engineering teams.
• Annual performance reviews with clear pathways to promotion into senior support roles, team leadership, or specialized technical positions.
• Participation in global conferences, webinars, and hackathons to stay ahead of industry trends.

Work Environment & Company Culture

brighthush fosters a culture of openness, creativity, and mutual respect. Our remote work model is supported by:

• Robust digital collaboration tools (Slack, Teams, Zoom) that keep the team connected.
• Regular virtual town halls, team‑building events, and knowledge‑sharing sessions.
• Inclusive policies that celebrate diversity and encourage diverse perspectives.
• Flexible work hours that respect personal commitments while ensuring coverage of global markets.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive package that includes:

• Base salary aligned with industry standards for remote customer support roles in Portugal.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health and dental insurance coverage for employees and dependents.
• Paid time off, including vacation, sick leave, and public holidays.
• Relocation assistance for candidates moving to Portugal, including housing support and orientation services.
• Employee wellness programs, such as gym memberships, mindfulness sessions, and mental health resources.
• Annual professional development budget for courses, certifications, and conferences.

How to Apply

If you are a Danish‑speaking professional ready to elevate customer experiences for a world‑renowned tech brand, we want to hear from you. Submit your resume, a brief cover letter highlighting your relevant experience, and any portfolio or references that showcase your customer service excellence.

Join brighthush and become part of a team that is redefining the future of technology and customer engagement. Your expertise will help shape unforgettable shopping journeys for millions of Danish‑speaking customers worldwide.

Ready to take the next step? Click the link below to apply and start your journey with brighthush today.