Seasoned Finnish‑Speaking Customer Service Representative – Remote, Full‑Time – Join brighthush’s Global Tech Support Team

About brighthush

brighthush is a world‑leading technology powerhouse that redefines how people experience digital life. With a portfolio that spans cutting‑edge consumer electronics, intuitive software solutions, and a seamless omnichannel retail ecosystem, brighthush has become synonymous with innovation, quality, and customer delight. Our mission is simple: empower every user to live brighter, smarter, and more connected lives.

Operating in more than 150 countries, brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. We believe that great products are only as good as the people who support them, and that’s why we invest heavily in our customer service teams. Whether you’re a seasoned professional or an emerging talent, brighthush offers a platform where your voice matters, your growth is accelerated, and your impact is felt worldwide.

Why Join brighthush?

• Global Impact – Your work will touch millions of customers across continents, ensuring they receive the same high‑quality support that defines the brighthush brand.
• Remote Flexibility – Work from the comfort of your home in Portugal while staying connected to a vibrant, international team.
• Career Growth – brighthush’s structured learning pathways, mentorship programs, and internal mobility initiatives help you climb the ladder fast.
• Inclusive Culture – We celebrate diversity, foster belonging, and champion work‑life balance.
• Competitive Compensation – A comprehensive package that rewards performance, dedication, and expertise.

Key Responsibilities

As a Finnish‑speaking Customer Service Representative, you will be the frontline advocate for brighthush’s Finnish‑speaking customers. Your day‑to‑day tasks will include:

• Order‑Related Support – Resolve inquiries about order status, tracking, returns, exchanges, and payment issues with precision and empathy.
• Multi‑Channel Communication – Engage customers via phone, email, live chat, and social media, maintaining a consistent, professional tone across all touchpoints.
• Data Stewardship – Handle sensitive customer data in strict compliance with GDPR and brighthush’s internal security protocols.
• Escalation Management – Identify complex cases, collaborate with cross‑functional teams, and use advanced internal tools to ensure timely resolution.
• Performance Ownership – Monitor your own key performance indicators (KPIs) such as first‑contact resolution, average handling time, and customer satisfaction scores, and proactively seek improvement.
• Continuous Improvement – Contribute insights to product and process enhancements by reporting recurring issues and suggesting actionable solutions.

Essential Qualifications

• Native‑Level Finnish – Fluency in spoken and written Finnish is mandatory to provide authentic, culturally relevant support.
• English Proficiency (C1) – Strong command of English for internal collaboration and documentation.
• Customer‑Centric Mindset – Demonstrated ability to remain calm under pressure, think critically, and solve problems efficiently.
• Experience in Customer Support – Prior roles in call centers, technical support, or retail service are highly valued.
• Shift Flexibility – Willingness to work rotating shifts, including evenings, weekends, and holidays, to meet global customer needs.
• Location – Must be based in Portugal or willing to relocate. brighthush offers relocation assistance and a housing allowance to ease the transition.

Preferred Qualifications

• Experience with e‑commerce platforms and order‑management systems.
• Knowledge of brighthush’s product lines and ecosystem.
• Familiarity with CRM tools such as Zendesk, Salesforce, or similar.
• Previous exposure to multilingual support environments.
• Proficiency in additional languages (e.g., Spanish, German, French) is a plus.

Skills & Competencies

• Communication Excellence – Articulate complex information clearly and concisely across various media.
• Technical Aptitude – Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Analytical Thinking – Ability to interpret data, identify trends, and recommend improvements.
• Empathy & Emotional Intelligence – Understand customer emotions and respond with genuine care.
• Time Management – Prioritize tasks effectively in a fast‑paced environment.
• Team Collaboration – Work seamlessly with product, engineering, and logistics teams to deliver holistic solutions.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured Learning Paths – Access to online courses, certifications, and workshops tailored to customer service excellence.
• Mentorship Programs – Pairing with senior leaders to guide your career trajectory.
• Regular Performance Reviews – Constructive feedback and clear advancement criteria.
• Internal Job Rotations – Opportunities to explore roles in product support, quality assurance, or operations.
• Annual Innovation Challenges – Chance to propose and implement process improvements that can be adopted company‑wide.

Work Environment & Company Culture

brighthush’s culture is built on the pillars of transparency, respect, and continuous learning. Even though you’ll be working remotely, you’ll feel part of a tight‑knit community through:

• Weekly virtual town halls with leadership.
• Monthly team‑building events (virtual escape rooms, trivia nights, etc.).
• Open‑door policy for ideas and feedback.
• Inclusive policies that celebrate cultural diversity and promote mental well‑being.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, brighthush offers a competitive package that includes:

• Base salary commensurate with market standards.
• Performance‑based bonuses tied to individual and team KPIs.
• Health and dental insurance coverage.
• Generous paid time off, including public holidays and personal days.
• Flexible work hours and remote work stipend.
• Relocation assistance and housing allowance for new hires moving to Portugal.
• Employee stock‑option plan (ESOP) to share in the company’s success.
• Continuous learning stipend and access to industry conferences.

How to Apply

Ready to bring your Finnish language skills and customer‑service expertise to a global tech leader? Click the link below to submit your application and join the brighthush family.

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Closing Statement

At brighthush, we believe that every customer interaction is an opportunity to create lasting value. If you are passionate about delivering exceptional service, thrive in a dynamic environment, and want to be part of a brand that shapes the future of technology, we want to hear from you. Join us, and let’s build brighter experiences together.