Customer Service Agent – Graveyard Shift (Remote) – Expert in Transportation & Client Support

About brighthush

At brighthush, we’re redefining the future of logistics and transportation by combining cutting‑edge technology with a people‑first culture. Our mission is simple: deliver seamless, reliable service that keeps people moving, no matter the time of day. Whether you’re a seasoned professional or just starting your career, brighthush offers a vibrant, inclusive environment where your voice matters and your growth is our priority.

Why Join brighthush?

Working as a Customer Service Agent on our graveyard shift means you’ll be the heartbeat of our operations during the hours when the world is quiet. You’ll help drivers, shippers, and partners navigate complex transportation needs, ensuring that every shipment arrives on time and every customer feels valued. In return, brighthush offers:

• Competitive hourly pay that reflects your expertise and dedication.
• Full medical, dental, and vision coverage—even if you’re working from home.
• Paid time off (PTO) to recharge and spend time with loved ones.
• 401(k) retirement plan with company match to secure your future.
• Continuous learning opportunities, including certifications and cross‑functional training.
• A culture that celebrates diversity, promotes work‑life balance, and rewards innovation.

Key Responsibilities

As a Customer Service Agent, you will be the frontline advocate for our clients and partners. Your day‑to‑day tasks will include:

• Inbound & Outbound Calls: Receive and initiate calls with drivers, shippers, and transportation providers to resolve issues and provide service updates.
• Transportation Needs Assessment: Analyze customer requirements, recommend optimal routes, and coordinate with internal teams to secure the best solutions.
• Data Entry & System Updates: Accurately input call details, shipment statuses, and customer feedback into our CRM and transportation management systems.
• Problem Solving: Diagnose and troubleshoot non‑standard situations—such as delayed shipments, equipment failures, or regulatory compliance questions—using your knowledge and available resources.
• Knowledge Expert Development: Continuously learn about new products, policies, and industry trends to become the go‑to resource for both customers and teammates.
• Collaboration: Work closely with dispatch, operations, and technical support teams to ensure a unified customer experience.
• Quality Assurance: Follow company protocols for call handling, documentation, and escalation to maintain high service standards.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a call center or logistics environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers and comfort navigating multiple software platforms simultaneously.
• Ability to remain calm under pressure and adapt quickly to changing priorities.
• Self‑motivated, detail‑oriented, and capable of working independently from home.
• Valid driver’s license and reliable internet connection (minimum 10 Mbps).

Preferred Qualifications

• Experience in transportation, freight, or logistics support.
• Knowledge of transportation management systems (TMS) or customer relationship management (CRM) tools.
• Prior experience handling graveyard or overnight shifts.
• Background in troubleshooting technical or operational issues.
• Certified in customer service or related fields.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help others and a commitment to delivering exceptional service.
• Problem‑Solving: Analytical thinking to identify root causes and propose effective solutions.
• Time Management: Ability to juggle multiple calls and tasks while meeting performance metrics.
• Technical Aptitude: Comfortable learning new software and troubleshooting basic tech issues.
• Team Collaboration: Willingness to share knowledge and support teammates across functions.
• Adaptability: Flexibility to adjust to evolving processes, policies, and customer needs.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the industry we serve. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Internal job boards and cross‑departmental projects to broaden your skill set.
• Annual performance reviews with clear metrics for advancement.
• Access to industry conferences, webinars, and certification courses.
• Leadership development tracks for high‑potential employees.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in the U.S., as long as you have a reliable internet connection. We foster:

• Transparent communication through weekly virtual town halls and open‑door policy.
• Inclusive teams that celebrate diverse perspectives and backgrounds.
• Flexible scheduling options to accommodate personal commitments.
• Regular virtual social events, wellness challenges, and community outreach initiatives.
• A focus on mental health with access to counseling services and mindfulness resources.

Compensation & Benefits

While the exact pay range may vary based on experience, we guarantee:

• Competitive hourly wage that reflects your expertise and the value you bring.
• Full medical, dental, and vision coverage, including telehealth options.
• Paid time off (PTO) and holiday pay.
• 401(k) plan with company match to help you plan for retirement.
• Employee assistance program (EAP) for personal and professional support.
• Annual performance bonuses and spot awards for exceptional contributions.

How to Apply

Ready to become an essential part of brighthush’s success story? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to brighthush Today

Join brighthush – Where Your Voice Drives the Future of Transportation

We’re looking for passionate, customer‑focused professionals who thrive in a fast‑paced, remote environment. If you’re ready to make a difference during the night shift, help keep the wheels turning, and grow your career with a forward‑thinking company, we want to hear from you. Apply now and start your journey with brighthush.