Experienced Remote Customer Support Specialist – Public Trust Clearance Ready – U.S. Coast Guard National Maritime Center Credentialing Support

About brighthush and the Opportunity

At brighthush, we are redefining the way critical services are delivered to the U.S. Coast Guard National Maritime Center. Our mission is to streamline the Merchant Mariner credentialing process, ensuring that every mariner receives the support they need to serve our nation safely and efficiently. As a global leader in secure, technology‑driven solutions, brighthush is committed to fostering a culture of innovation, integrity, and customer‑centric excellence.

We are currently seeking an Experienced Remote Customer Support Specialist who is ready to bring their expertise to a high‑impact role that supports the maritime community. This position is fully remote, offering the flexibility to work from anywhere while being an integral part of a dynamic, mission‑critical team.

Why Join brighthush?

• Impactful Work: Your daily interactions will directly influence the success of mariners and the operational readiness of the U.S. Coast Guard.
• Professional Growth: Access to continuous learning, mentorship, and career advancement pathways.
• Inclusive Culture: A collaborative environment that values diversity, equity, and inclusion.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and comprehensive benefits.
• Work‑Life Balance: Fully remote work, flexible scheduling, and generous paid time off.

Key Responsibilities

As a Remote Customer Support Specialist at brighthush, you will be the frontline advocate for mariners navigating the credentialing process. Your responsibilities will include:

• Providing timely, accurate assistance via phone, email, and chat to clients seeking guidance on Merchant Mariner credentialing.
• Managing a high volume of inbound and outbound customer interactions while maintaining exceptional service quality.
• Documenting all customer interactions in our CRM system, ensuring data integrity and compliance with regulatory standards.
• Collaborating with cross‑functional teams—operations, compliance, and technical support—to resolve complex client issues.
• Identifying trends in customer inquiries and proactively recommending process improvements.
• Maintaining up‑to‑date knowledge of maritime regulations, credentialing requirements, and brighthush policies.
• Assisting in the preparation and submission of documentation required for Public Trust Clearance.
• Participating in ongoing training sessions to stay current with industry best practices and emerging technologies.

Essential Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Minimum of 6 years of customer service experience, preferably in a technical or regulatory environment.
• Demonstrated ability to handle complex, high‑stakes inquiries with professionalism and empathy.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non‑technical audiences.
• Proficiency in using CRM platforms, knowledge bases, and collaboration tools.
• Ability to obtain and maintain a Public Trust Clearance.
• Experience working remotely, with a proven track record of self‑management and discipline.

Preferred Qualifications

• Experience in maritime, logistics, or defense sectors.
• Knowledge of Merchant Mariner Credentialing (MMC) processes and related regulations.
• Previous exposure to government contracting or compliance environments.
• Multilingual capabilities, especially in Spanish or other widely spoken languages.
• Certifications in customer service, project management, or related fields.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to analyze complex issues and devise effective solutions.
• Adaptability: Comfortable navigating changing priorities and evolving processes.
• Attention to Detail: Meticulous in data entry, documentation, and compliance adherence.
• Collaboration: Strong teamwork skills, with a willingness to share knowledge and support peers.
• Time Management: Efficiently prioritizes tasks to meet deadlines in a fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day contributions. As a Remote Customer Support Specialist, you will have access to:

• Structured onboarding programs that immerse you in brighthush’s culture and processes.
• Mentorship from seasoned leaders in customer success, compliance, and maritime operations.
• Internal certification tracks in customer experience, regulatory compliance, and technical support.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Clear career pathways to roles such as Senior Customer Support Lead, Customer Success Manager, or Compliance Analyst.

Work Environment & Culture

brighthush thrives on a culture that values transparency, continuous improvement, and mutual respect. As a remote team member, you will experience:

• Regular virtual town halls and team‑building events.
• Open communication channels with leadership and peers.
• A supportive environment that encourages innovation and creative problem‑solving.
• Access to digital collaboration tools that keep you connected and productive.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and operational goals.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Flexible work hours and the ability to work from any location.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs and mental health resources.

How to Apply

Ready to make a difference in the maritime community while advancing your career? Submit your application through the link below. We look forward to learning how your experience and passion align with brighthush’s mission.

Apply to this role at brighthush

Join brighthush Today

At brighthush, we are more than a company—we are a community dedicated to safeguarding our nation’s maritime interests. If you are a seasoned customer support professional with a track record of excellence, a commitment to public service, and a desire to work remotely, we invite you to join our team. Together, we will empower mariners, support the U.S. Coast Guard, and shape the future of maritime credentialing.