Customer Service Assistant

About POCOCK & SHAW LIMITED POCOCK & SHAW LIMITED operates in customer service, supporting clients remotely across the United States. This role exists to manage daily inquiries, resolve client issues, and ensure consistent communication standards across all support channels. Your responsibilities Handle incoming customer inquiries via email, chat, and phone channels within established response times. Investigate and resolve customer complaints, maintaining accurate records of all support interactions. Communicate product and service information clearly to clients. Collaborate with team members to identify recurring customer issues and propose process improvements. What you bring Strong written and verbal communication skills in English. Experience in customer service or a client-facing support role. Ability to manage time effectively in a remote work environment. Familiarity with standard ticketing systems and customer support software.

Compensation

The salary for this position is USD 2,800–3,800 per month. Your first months at POCOCK & SHAW LIMITED In your first weeks, you will complete onboarding on our support systems and begin handling live customer tickets alongside experienced team members. You will soon take ownership of standard support workflows and manage inquiries independently. If you match most of these requirements and are ready to support clients remotely, we encourage you to apply.