[Remote] Territory Director - (Inside Sales) EST

Note: The job is a remote job and is open to candidates in USA. Onco360 Oncology Pharmacy is hiring for an inside sales role focused on developing and managing a designated territory. The role provides education and care coordination to prescribers, manages customer relationships and referrals, and works with pharmacy operations and sales teams to meet service and sales goals.

Responsibilities

• Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals
• Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads
• Responsible for identifying, ranking, prospecting, and developing key oncology practice and hospital-based business relationships within targeted regional territory
• Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience
• Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, etc.) designed to ensure territory meets performance requirements
• Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists
• Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs
• Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff
• Obtains and manages prescriber communication preferences
• Nurtures and manages prescriber relationship to improve loyalty, and retention
• Utilizes SPOC Tool to ensure all SPOC account prescriptions are processed quickly and efficiently throughout the workflow process
• Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication
• Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable
• Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals

Skills

• Must be familiar with general pharmacy terminology, billing quantity, SIG codes, roman numerals, brand, and generic names of medications, and IV dosage calculations/day supply
• Exceptional probing and consultative communication skills
• Familiar with oncology providers, drugs, clinic, and hospital communities
• Understanding of oncology drug reimbursement, Managed Care Medical Specialty and PBM drug benefits
• Self-motivated and results driven
• Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills
• Proficient in data entry, verbal skills, computer skills and the ability to learn the department's software system including CRM
• Must be a team player willing to accept and promote organizational goals and function with minimal supervision
• Ability to respond to common inquiries or complaints from customers, employees, or senior management
• Ability to work with mathematical concepts such as statistical inference. Ability to apply concepts such as percentages, ratios, and proportions in practical solutions
• Maintain HIPAA patient confidentiality
• 2 years' retail or specialty pharmacy technician experience preferred
• 2 years inside or outside sales experience for pharmacy or other health services-related industry preferred
• Oncology sales experience desired but not required

Benefits

• Fully remote position
• Commission

Company Overview