Customer service representative
Customer Service Representative (Remote, Independent Contractor)Company:Rooted Talent SolutionsLocation:Remote (U.S. only)Compensation:hourlyAbout Us:Rooted Talent Solutions provides high-quality customer support staffing for reputable U.S. brands. We believe in offering flexible, remote work opportunities that fit your lifestyle. As a contractor with us, you'll provide exceptional service to customersall from the comfort of your home.Position Overview:We are hiring independent Customer Service Representatives to support clients in various industries, including retail, travel, utilities, and healthcare. In this role, you'll assist customers by phone, chat, or emailresolving issues, answering questions, and providing excellent service. You will choose your schedule, projects, and workload, making this a great opportunity for self-starters seeking work-from-home flexibility.Key Responsibilities:Provide professional and empathetic support to customers via phone, chat, or emailFollow client-specific procedures and use tools provided to resolve inquiriesMaintain a quiet, distraction-free work environment during scheduled hoursAttend and complete any required training or certification for selected projectsCommunicate effectively and escalate issues when neededAdhere to performance metrics and client guidelinesQualifications:Previous customer service, call center, or remote support experience preferredStrong written and verbal communication skillsAbility to work independently and manage your own scheduleMust reside in the U.S. and be legally eligible to workComputer with Windows 10 or 11, reliable internet, USB headset, and a quiet workspaceMust be comfortable completing unpaid client certification programs (typically 24 weeks)What We Offer:100% remote work with flexible schedulingOpportunity to choose your own clients and service hoursSupport from our onboarding and training teamAccess to a community of fellow remote contractorsPerformance incentives for top contractorsAnnual retreats and in-person team gatherings to connect, recharge, and celebrate success