Customer Service Representative
Customer Service Representative I Are you a polished communicator who excels at building trust and projecting professional credibility? SupportNinja is looking for customer-centric individuals to join our team as a Customer Service Representative I supporting a premium real estate investor relations account. If you thrive in a structured environment, possess a neutral accent, and are ready to deliver exceptional voice support, your next career move starts here. Position Details Work Setup: Remote - PH Type of Contract: Seasonal (12 months) Equipment: BYOD (Bring Your Own Device) Job Summary The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. This role focuses heavily on handling Tier 1 inbound voice support calls, delivering scripted responses, and maintaining high credibility during investor-facing interactions. What Does A Day In The Life Of A Customer Service Representative I Look Like? Inbound Voice Support: Handle inbound voice support calls promptly and professionally to address inquiries via phone, email, or chat. Scripted & Pre-Approved Delivery: Deliver pre-approved communications and structured scripted responses to provide accurate product and service information. Investor Relations Credibility: Ensure a polished, reliable delivery to sound "reasonably credible" during all investor-facing interactions. Clarification & Reassurance: Provide basic clarification and reassurance to callers based directly on existing written client communications. Call Flow Navigation: Follow a structured call flow and strictly adhere to designated escalation pathways for edge cases. VoIP & CRM Systems: Log, manage, and track customer interactions via a VoIP system (JustCall will be used) and accurately document details in the organization's CRM. Peak Period Support: Efficiently manage high-volume, repetitive inquiry handling during peak operational periods. Issue Resolution & Follow-Up: Resolve customer issues in a timely, efficient manner and follow up to ensure satisfaction. Continuous Improvement: Participate in training programs and continuous learning modules to improve knowledge of products, services, and operational processes. Team & Metric Alignment: Meet or exceed performance targets for related KPIs while collaborating across departments. General Operations: Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times, performing other duties as assigned.
Qualifications
Of A Customer Service Representative I Experience: Previous customer service experience or an equivalent background. Communication Skills: Good communication skills, both verbal and written. Accent Requirement: Neutral accent / westernized communication style is required. Technical Proficiency: Proficient in using computers, navigating software applications, and managing toolsets. CRM Capability: Prior knowledge and hands-on experience with a CRM system is preferred. Ninja Perks And Benefits Competitive Compensation Full adherence to government-mandated benefits. Retirement Savings Program with Company Matching. Comprehensive Life Insurance. HMO coverage starting on Day 1. Free Dependents: One (1) dependent covered upon regularization, with a second (2) dependent added after one year of service. Paid Time Off + dedicated Birthday Leave. Clear opportunities for skills training and long-term professional development. Discover A Better Way To Grow! Are you ready? Experience: 1 year required