Seasoned Customer Experience Champion – Frontline Service Representative Driving Sustainable Banking Innovation & Green Finance Solutions at brighthush

About brighthush

brighthush is more than a bank; it’s a movement that reimagines how money can fuel a brighter, more equitable world. As a Florida Benefit Corporation and FDIC‑insured commercial bank, we offer a full spectrum of personal and business banking services—solar financing, renewable‑energy loans, structured finance, SBA lending, and ESOP banking—all designed to accelerate sustainable growth and strengthen community resilience.

Certified as a B Corporation, brighthush proudly partners with 1% for the Planet and the Global Alliance for Banking on Values (GABV), underscoring our unwavering commitment to environmental stewardship, social responsibility, and transparent governance. With physical branches in St. Petersburg, Winter Park, and Mount Dora, and a rapidly expanding digital footprint, we prove that banking can be a catalyst for good—supporting environmental and social causes while building a profitable, purpose‑driven business.

Our culture is rooted in purpose, innovation, and a relentless pursuit of impact. We celebrate wins, tackle challenges head‑on, and push boundaries. If you thrive in a fast‑paced, results‑driven environment and want to be part of something bigger, you’ll feel right at home.

Why brighthush is the Place to Grow Your Career

At brighthush, you’ll join a high‑energy team of goal‑setters, problem‑solvers, thought leaders, and changemakers. We invest in your future with a comprehensive, people‑first benefits package that supports your health, finances, and work‑life balance. We’re not just offering a job; we’re offering a platform where your passion for service meets a mission to transform finance for a sustainable future.

Our people are our greatest asset. We provide continuous learning opportunities, mentorship, and a clear career ladder that rewards initiative, creativity, and impact. Whether you’re just starting out or looking to elevate your career, brighthush offers the resources, support, and culture to help you thrive.

Key Responsibilities

• Front‑Line Customer Engagement: Serve as the first point of contact for callers and email inquiries, delivering exceptional service that reflects brighthush’s mission and values.
• Product Knowledge & Consultation: Master our full suite of products—solar loans, business financing, personal banking—and provide tailored recommendations to meet each customer’s needs.
• Account Maintenance & Issue Resolution: Handle account updates, answer product or rate questions, and troubleshoot simple issues efficiently.
• Compliance & Risk Management: Apply bank policies, procedures, and regulatory requirements; identify suspicious activity and collaborate with the Compliance team for investigation.
• Communication & Collaboration: Liaise with internal departments to resolve customer inquiries, ensuring a seamless experience across branches and digital channels.
• Efficiency & Productivity: Maintain low call wait times, prevent backlogs, and respond to all voicemails and emails before the end of day.
• Continuous Improvement: Provide feedback on process enhancements, technology tools, and customer experience initiatives.

Essential Qualifications

• Prior experience in customer service or sales, preferably in a banking or financial services environment.
• Strong consultative sales instincts and the ability to recommend products that align with customer goals.
• Excellent verbal and written communication skills in English; bilingual proficiency in Spanish is a plus.
• Proficiency with CRM systems, Microsoft Office Suite, and virtual communication tools.
• High level of professionalism, empathy, and a genuine passion for delivering white‑glove service.
• Ability to work independently, manage time effectively, and thrive in a remote setting.

Preferred Qualifications

• Experience with fintech platforms or digital banking solutions.
• Knowledge of sustainability financing, green bonds, or renewable energy lending.
• Prior exposure to compliance training, anti‑money laundering (AML) procedures, or fraud detection.
• Experience in a B Corporation or mission‑driven organization.

Skills & Competencies

• Customer Obsession: A natural ability to make customers feel heard, valued, and supported.
• Entrepreneurial Mindset: Self‑starter who takes ownership of results and seeks operational efficiencies.
• Organizational Excellence: Mastery of time‑management, note‑taking, and workflow optimization.
• Communication Mastery: Confidence across phone, chat, video, and in‑person interactions.
• Financial Acumen: Deep understanding of banking products, regulations, and industry trends.
• Tech‑Forward & Analytical: Quick to learn new tools, embrace innovation, and leverage data for decision‑making.
• Team Player: Collaborative, supportive, and eager to contribute to the broader mission.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Structured onboarding and mentorship programs that pair you with seasoned leaders.
• Regular training on product updates, compliance, and emerging fintech trends.
• Cross‑functional projects that expose you to different business units and broaden your skill set.
• Clear career pathways from Customer Experience Specialist to Senior Relationship Manager, Product Analyst, or Compliance Lead.
• Opportunities to lead sustainability initiatives and contribute to our impact reporting.
• Access to industry conferences, webinars, and professional certifications.

Work Environment & Culture

Our remote role operates within Eastern Standard Time, with occasional travel for company events across the United States. We maintain a tobacco‑free workplace and require all employees to affirm non‑smoking status or a commitment to cessation within 90 days of hire. The role demands sustained standing and sitting, frequent communication, and occasional lifting up to 20 lbs.

brighthush fosters a culture of purpose, innovation, and inclusivity. We celebrate wins, embrace challenges, and reward high performance with recognition, equity, and a supportive community. Our values—Integrity, Impact, Innovation, and Inclusion—guide every decision and interaction.

Compensation & Benefits

Base Pay: Starting at $23 per hour, commensurate with experience. Eligible for annual bonuses, incentives, and equity opportunities.

Health Coverage: 100% employer‑paid medical, dental, and vision plans for employees; employer contribution for dependents.

Financial Wellness

• 401(k) with 6% employer match—no vesting period.
• Employee stock options.
• Exclusive employee banking perks, including 0% financing for employee solar and electric vehicle loans.
• Special mortgage product with exclusive rates.
• Referral incentives.

Paid Time Off

• 2–4 weeks of vacation based on tenure and role level.
• 64 hours of paid sick time for all full‑time employees.

Protection & Peace of Mind

• Company‑paid life insurance.
• Short‑ and long‑term disability insurance.
• Voluntary life, accident, and critical illness coverage.
• Employee Assistance Program (EAP) with free counseling, legal, and financial services.

How to Apply

Ready to make a tangible impact? Submit your application through our official portal. Resumes sent via other channels may not be processed. Our hiring process follows the Topgrading methodology, ensuring a structured, transparent journey:

• Cognitive and personality assessments.
• Comprehensive application form covering education and work history.
• Three conversation stages with key team members.
• Credit and background checks before the final interview.
• Reference chats with former mentors or managers.

We do not sponsor visas and require valid U.S. work authorization.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other protected characteristic. We provide reasonable accommodations for religious practices and disability needs.

brighthush participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm your authorization to work in the U.S. If E‑Verify cannot confirm your status, we will provide written instructions and an opportunity to resolve the issue before any employment action is taken.

We look forward to welcoming you to the brighthush family—where your passion for service meets a mission to transform finance for a sustainable future.