Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Duties and Responsibilities · Coordinates all customer service activities of a select account base made up of high-profile strategic customers · Coordinates status on orders from related plant departments to ensure customer delivery commitments are met · Determines customer requirements and expectations to recommend specific products and solutions · Verifies and presents prices based on contracted agreements · Manages CRM process for select accounts and designated salespersons including pricing requests, sample requests and complaint entry · Cultivates positive and enduring relationships with customers · Educates customers about terminology, features, and benefits of products to improve sales and customer satisfaction · Identifies trends in customer satisfaction, gaining a solid understanding of customer needs and preferences · Keeps accurate records of discussions and correspondence with customers · Maintains customer data base and contact information · Project management: manages and communicates all project work relative to the top tier account list to internal team members including supply chain/demand planning, accounting, operations, R&D, QA, logistics, marketing, and customer service from start to ship of first order · Promptly completes required reports such as sales and forecasting reports · Creates and maintains the cross functional (operations, R&D, QA, customer service, logistics, marketing) team to meet customer expectations and internal expectations · Understands the market value of and competitive factors of egg products · Participates in training sessions, meetings, skill building, and professional development classes · Supports and provides back up for the Customer Service Manager and Customer Service Representatives as needed Knowledge, Skills, and Abilities: Required · Creative thinking for solutions to problems · Ability to read, understand and effectively communicate information through writing and speaking so others will understand · Ability to define problems, collect data, establish facts, and draw valid conclusions · Attention to detail · Public relation skills. · Able to work effectively across all levels of organization and functions · Multi-tasking and organizational skills · Independent Self-Starter · Ability to work in a team environment · Ability to work in a fast-paced environment with prioritization skills and can make good decisions in times of urgency · Computer Skills: Word, Excel, Outlook, PowerPoint, Access, Internet · Mathematical Skills: General Arithmetic/Basic algebra/Percentages/Fractions · Advanced English: fluent in speaking, writing, and reading · Experience in computer-based accounting systems Preferred · Food industry experience Equipment · Office equipment: fax, copier, computers, printers, telephones, calculators · Hand tools Universal Expectations · Follows all Safety, Biosecurity, Environmental, and Animal Welfare Procedures · Ensures compliance with and follows all OSHA and REI safety regulations and procedures · Ensures that all care is provided with respect to customer, client, and co-workers’ rights · Ensures a safe and clean work environment · Maintains confidentiality · Adheres to work schedules in completing and performing assigned tasks · A trained designee will be appointed by management to cover for absences or vacancies · Reports and takes necessary action to prevent food safety and food quality issues from occurring to support the production of Safe Quality Food (SQF) · Performs other tasks as assigned