Customer Service Representative

About The Company Cognizant is a leading global professional services company, dedicated to engineering modern businesses that improve everyday life. We foster a collaborative work environment that encourages continuous learning and innovation. Our associates engage in meaningful projects that create significant value for clients and their customers. With a commitment to diversity, equity, and inclusion, Cognizant empowers its workforce to thrive and deliver exceptional service across various industries, including healthcare, technology, and financial services. About The Role As a Customer Service Representative at Cognizant, you will play a critical role in delivering exceptional support to customers and stakeholders within a healthcare environment. This remote position, based in Missouri, United States, involves managing customer inquiries, requests, and service-related concerns with professionalism and efficiency. You will serve as a primary point of contact, working closely with internal teams, providers, payers, and customers to ensure a positive service experience and support operational objectives. This day-shift role requires a customer-focused professional capable of handling multiple tasks, prioritizing effectively, and maintaining high service standards. Qualifications 1 to 3 years of experience in customer service, customer support, or a related field Experience working in a customer-focused environment with a strong commitment to service excellence Knowledge of Customer Service Management principles and best practices Strong verbal and written communication skills Ability to manage multiple tasks, prioritize work effectively, and meet deadlines Strong problem-solving and analytical skills Ability to work independently and collaboratively within a team environment Experience supporting healthcare provider and payer-related processes is preferred Experience within healthcare, provider, or payer environments is advantageous Familiarity with customer service technologies and case management systems Understanding of customer relationship management (CRM) tools Experience handling high-volume customer interactions Strong attention to detail and documentation skills Demonstrated ability to build positive relationships with customers and stakeholders

Responsibilities

Serve as the primary point of contact for customer inquiries and service requests Provide professional and timely support to ensure high levels of customer satisfaction Resolve customer concerns and escalate complex issues to appropriate teams when necessary Accurately document customer interactions and maintain detailed case records Collaborate with internal departments to ensure prompt resolution of customer issues Support provider and payer-related inquiries while adhering to established service standards Track and monitor service requests to ensure timely follow-up and completion Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency

Benefits

Medical, Dental, Vision, and Life Insurance coverage Paid holidays and Paid Time Off 401(k) plan with company contributions Long-term and Short-term Disability insurance Paid Parental Leave Employee Stock Purchase Plan Eligibility for Cognizant’s discretionary annual incentive program based on performance Equal Opportunity Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.