Customer Service Representative – brighthush Insurance Agency Team Member – Client Experience & Claims Support

About brighthush

Welcome to brighthush, a forward‑thinking insurance agency that has been empowering families and businesses for over three decades. Our mission is simple yet powerful: help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We pride ourselves on delivering personalized, compassionate service across a full spectrum of insurance products—auto, home, life, health, renters, and business coverage—alongside thoughtful financial planning solutions such as retirement and college savings plans. With a dedicated team of five seasoned professionals, we combine deep industry knowledge with a community‑first mindset to create lasting relationships with our clients.

Why Join brighthush?

At brighthush, we believe that a career is more than a paycheck—it’s a journey of growth, impact, and purpose. As a Customer Service Representative – brighthush Agent Team Member, you’ll be at the heart of our client experience, turning everyday interactions into memorable moments of trust and support. Whether you’re a seasoned customer‑service veteran or a recent graduate eager to learn, brighthush offers a nurturing environment where your ideas are heard, your contributions are valued, and your professional development is a top priority.

What You’ll Do

• Answer and Resolve Client Inquiries: Serve as the first point of contact for policyholders, providing clear, accurate information about coverage, benefits, and policy details.
• Policy Administration: Assist clients with policy changes, renewals, and updates, ensuring all documentation is processed accurately and efficiently.
• Claims Support: Guide policyholders through the claims process, from initial filing to final resolution, coordinating with internal teams and external partners.
• Record Keeping: Maintain meticulous records of all customer interactions in our CRM system, ensuring data integrity and compliance with regulatory standards.
• Team Collaboration: Work closely with agents, underwriters, and support staff to deliver seamless service and identify opportunities for cross‑sell and upsell.
• Community Outreach: Represent brighthush at local events, workshops, and seminars, fostering relationships with community members and potential clients.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Strong verbal and written communication skills, with a natural ability to build rapport.
• Detail‑oriented, capable of managing multiple tasks in a fast‑moving environment.
• Prior customer‑service experience in insurance or a related field is highly desirable.
• Proficiency with Microsoft Office Suite and experience using CRM platforms.
• Fluency in Spanish is a plus; bilingual candidates will receive special consideration.

Preferred Skills & Competencies

• Empathy and active listening—understanding client needs and responding with tailored solutions.
• Problem‑solving mindset—quickly diagnosing issues and proposing effective resolutions.
• Adaptability—thriving in a dynamic, evolving agency environment.
• Team player—collaborating across departments to achieve shared goals.
• Sales acumen—identifying opportunities to enhance client portfolios while maintaining a client‑first focus.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional evolution. Successful team members often progress to roles such as Senior Customer Service Specialist, Claims Coordinator, or Insurance Agent—positions that offer increased responsibility, higher compensation, and the chance to shape our agency’s future. We provide ongoing training through industry certifications, workshops, and mentorship programs, ensuring you stay ahead of market trends and regulatory changes.

Work Environment & Culture

Our office, located at 62 Kelly Rd, McDonough, GA 30253, is a welcoming space that encourages collaboration and creativity. We operate Monday through Friday, 8:00 a.m. to 6:00 p.m., with flexible scheduling options for the right candidate. The brighthush culture is built on respect, integrity, and a shared commitment to community service. We celebrate diversity, foster open communication, and recognize achievements through awards such as the Chairman’s Circle and Ambassador Travel.

Compensation & Benefits

Hourly Rate: $18.00 – $22.00 per hour, commensurate with experience and performance. Benefits Package: While the base pay is competitive, we also offer a comprehensive benefits program that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off, and professional development allowances. Additionally, we provide a supportive work‑life balance with flexible scheduling and remote work options where feasible.

How to Apply

Ready to make a difference in people’s lives while advancing your career? Click the link below to submit your application and join the brighthush family. We’re excited to meet candidates who are passionate, proactive, and eager to grow with us.

Apply to This Job

Join brighthush Today

At brighthush, we’re more than an insurance agency—we’re a community of dedicated professionals committed to safeguarding the futures of our clients. If you’re looking for a role that blends customer service excellence with meaningful impact, we invite you to apply. Let’s build a brighter future together.