Experienced Danish Customer Support Representative – Remote, Global Community Engagement & Digital Safety Specialist

About brighthush

brighthush is a leading global technology company dedicated to creating safe, inclusive, and engaging digital spaces for millions of users worldwide. With a mission to empower communities through innovative products and responsible policies, brighthush has grown into a trusted name in the industry, recognized for its commitment to transparency, diversity, and continuous learning. As we expand our reach into new markets, we are looking for passionate individuals who share our vision of building a better digital world.

Why Join brighthush?

Working at brighthush means you’ll be part of a dynamic, mission‑driven team that values creativity, empathy, and data‑driven decision making. We offer a fully remote work environment that allows you to balance professional growth with personal exploration. Whether you’re relocating to a new country, starting fresh in a new city, or simply looking for a role that makes a real impact, brighthush provides the support, flexibility, and resources you need to thrive.

Key Responsibilities

• Customer Advocacy: Serve as the primary point of contact for Danish‑speaking users, providing timely, accurate, and empathetic support across multiple channels (chat, email, and phone).
• Content Moderation: Review user‑generated content to ensure compliance with brighthush’s community standards and policies, applying judgment and discretion in complex situations.
• Policy Expertise: Become a subject‑matter expert on brighthush’s policies, products, and feature updates, and translate these into clear, actionable guidance for users.
• Trend Analysis: Monitor recurring issues, identify emerging patterns, and collaborate with cross‑functional teams to propose improvements that enhance user experience and safety.
• Cross‑Cultural Communication: Deliver support with cultural sensitivity, ensuring that all interactions reflect brighthush’s values of respect, inclusivity, and professionalism.
• Continuous Learning: Participate in ongoing training, workshops, and knowledge‑sharing sessions to stay ahead of industry best practices and platform updates.
• Data‑Driven Reporting: Track key metrics, generate reports, and provide insights that inform product development and policy refinement.

Essential Qualifications

• Native or near‑native proficiency in Danish (C1 level) and strong command of English.
• Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear, concise manner.
• Demonstrated problem‑solving abilities, including the capacity to handle high‑volume, high‑stress situations with composure.
• Strong cultural awareness and sensitivity, especially when interacting with users from diverse backgrounds.
• Prior experience in customer support, content moderation, or a related field (up to one year is a plus, but not mandatory).
• Passion for creating safer online communities and a genuine desire to help others.

Preferred Qualifications

• Experience working in a remote or distributed team environment.
• Familiarity with content moderation tools, ticketing systems, or knowledge bases.
• Basic understanding of data privacy regulations (GDPR, CCPA) and how they apply to user interactions.
• Previous exposure to social media platforms or digital community management.
• Proactive mindset with a track record of suggesting process improvements.

Key Skills & Competencies

• Empathy & Emotional Intelligence: Ability to understand user emotions and respond with genuine care.
• Analytical Thinking: Strong analytical skills to interpret data, identify trends, and recommend actionable solutions.
• Technical Aptitude: Comfortable navigating multiple software tools, including CRM systems, knowledge bases, and moderation dashboards.
• Time Management: Efficiently prioritize tasks in a fast‑paced environment while maintaining high quality.
• Team Collaboration: Work effectively with product, policy, and engineering teams to drive continuous improvement.
• Adaptability: Thrive in a constantly evolving digital landscape and embrace change as an opportunity.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Representative, you’ll have the chance to:

• Progress into senior support roles, such as Team Lead or Customer Success Manager.
• Transition into policy, product, or community management positions based on your interests.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to broaden your expertise.
• Leverage our internal learning platform, featuring courses on communication, data analysis, and digital safety.

Work Environment & Culture at brighthush

brighthush fosters an inclusive, collaborative, and flexible workplace culture. Key highlights include:

• Fully Remote Flexibility: Work from anywhere in Denmark (or globally) with a flexible schedule that respects work‑life balance.
• Diverse Team: Collaborate with colleagues from over 30 countries, bringing a wealth of perspectives and ideas.
• Open Communication: Transparent decision‑making, regular town‑hall meetings, and an open‑door policy for feedback.
• Community Impact: Every interaction you have contributes to a safer, more inclusive digital environment.
• Wellness & Support: Access to mental health resources, wellness stipends, and regular virtual social events.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for remote Danish roles.
• Performance‑based bonuses that reward outstanding contributions.
• Health and dental insurance coverage.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Relocation assistance for those moving to Denmark, covering paperwork, housing search, and settling‑in support.
• Flexible work hours and the option to work from home or a local coworking space.

How to Apply

If you’re ready to make a tangible difference in the digital world while enjoying the freedom of remote work, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can grow with brighthush.

Join brighthush Today

At brighthush, we’re building more than a company—we’re building a community that values safety, inclusion, and innovation. As a Danish Customer Support Representative, you’ll be at the forefront of that mission, helping users navigate challenges, fostering trust, and shaping the future of our platform. If you’re passionate about creating positive change, eager to learn, and ready to embrace a global perspective, this is the role for you. Apply now and become part of a team that’s redefining digital safety, one conversation at a time.