Customer Service Representative – Call Center

This is a Fully Remote Job About Our Client: Genesis Call Center operates in the customer service industry, providing U.S.-based Customer Service Representatives (CSRs) who support national brands across sectors such as roadside assistance, healthcare logistics, and retail support. The organization uses secure cloud-based systems to enable remote work while promoting an environmentally conscious support model. As a W2 employer, the company offers structured onboarding, support, and career advancement opportunities. About the Opportunity: The CUSTOMER SERVICE REPRESENTATIVE role involves managing inbound customer interactions for major brands, addressing questions, service requests, account needs, and product support. This position contributes to delivering consistent, professional, and accurate customer care aligned with brand standards. It is designed for individuals seeking a stable, structured role with flexible scheduling and growth potential. Responsibilities: Handle inbound customer interactions for various brand accounts Use guided systems and resources to provide accurate support Maintain professionalism and alignment with brand standards Follow detailed processes and meet performance expectations Work independently while adhering to schedules Requirements: High school diploma or GED At least 18 years old Authorized to work in the United States U.S. resident excluding specific states (CA, CO, CT, MA, MD, NY, OR, WA, WI) Strong communication and active listening skills Comfortable using computer applications and web-based tools Ability to follow detailed instructions and remain accountable Preferred: prior call center or customer service experience Preferred: bilingual Spanish/English skills Preferred: familiarity with phone or computer-based support environments Pay Range and Compensation Package: Hourly pay range USD 11 to USD 14 Benefits & Perks: Paid training following client certification Paid time off Optional supplemental insurance (Aflac) Household telehealth access through MDLive Access to performance-based incentives Career advancement opportunities into support, quality assurance, and leadership roles Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.