Customer Service Representative – Client Success & Order Management Specialist at brighthush

About brighthush

brighthush is a trailblazer in sustainable labeling solutions, delivering high‑quality pressure‑sensitive labels, shrink sleeves, and flexible packaging to some of North America’s most iconic brands. With a footprint that spans Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals, we are redefining how products connect with consumers through innovative, eco‑friendly packaging. Our rapid growth is powered by a culture of collaboration, integrity, and a relentless focus on sustainability and technological advancement. At brighthush, we believe that every interaction—whether with a client, vendor, or colleague—strengthens the fabric of our community.

Role Overview

As a Customer Service Representative – Client Success & Order Management Specialist, you will be the frontline ambassador of brighthush, ensuring that every customer experience is seamless, informative, and memorable. You will guide clients through the entire order journey—from initial inquiry to final delivery—while fostering long‑term relationships that drive loyalty and repeat business. This role blends customer advocacy, order processing, and cross‑functional collaboration, all within a dynamic, remote‑first environment that values flexibility and innovation.

Key Responsibilities

• Multi‑Channel Engagement: Manage inbound contacts via phone, email, chat, and other digital channels, and proactively reach out to customers when appropriate.
• Warm Welcome & Needs Assessment: Greet each customer with enthusiasm, quickly identify their purpose, and gather essential information to tailor solutions.
• Accurate Information Delivery: Provide precise, up‑to‑date product and service details using brighthush’s knowledge base, guidelines, and proprietary systems.
• Relationship Building: Cultivate sustainable relationships through open, interactive communication, ensuring customers feel heard and valued.
• Account & Order Management: Assist customers in creating and maintaining accounts, placing orders, and navigating the order lifecycle from ticket creation to production.
• Issue Resolution: Actively listen to concerns, gather relevant data, and resolve problems efficiently. Escalate complex issues to the appropriate team leader and communicate resolutions clearly.
• Needs Analysis & Upselling: Identify customer needs and recommend complementary products or services that align with their goals.
• Team Collaboration: Contribute to team objectives, share insights, and support peers in achieving shared targets.
• Process Improvement: Provide feedback on customer interactions and suggest enhancements to improve service quality and operational efficiency.

Essential Qualifications

• Proven customer support experience in a fast‑paced environment.
• Exceptional verbal and written communication skills, with a knack for active listening.
• Strong customer orientation and the ability to adapt to diverse personalities.
• Proficiency with desktop computing, especially Apple OSX tools, and database navigation.
• Excellent multitasking, prioritization, and time‑management abilities.
• Willingness to learn the nuances of custom product label printing.
• Self‑motivated and capable of thriving in a remote, home‑based office setting.

Preferred Qualifications

• Experience in the packaging or labeling industry.
• Knowledge of CRM platforms and order‑management systems.
• Background in sustainability practices or eco‑friendly product lines.
• Previous exposure to remote team collaboration tools (Slack, Teams, Zoom).

Skills & Competencies

• Business Acumen: Understand how customer interactions impact revenue and brand reputation.
• Active Listening & Questioning: Extract critical information through thoughtful inquiry.
• Quality Focus: Deliver consistent, high‑standard service.
• Problem Solving: Diagnose issues quickly and propose effective solutions.
• Positive Attitude: Maintain enthusiasm even during challenging interactions.
• Attention to Detail: Ensure accuracy in order processing and data entry.
• People Orientation: Build rapport with customers and colleagues alike.
• Product Knowledge: Stay current on brighthush’s product portfolio and industry trends.
• Digital Communication: Mastery of email, chat, and phone etiquette.
• Conflict Resolution: Turn dissatisfied customers into advocates.
• Multitasking & Patience: Handle multiple inquiries without compromising quality.
• Organizational Skills: Keep track of customer histories and follow‑ups.
• Adaptability: Thrive in a constantly evolving environment.
• Pressure Management: Deliver results under tight deadlines.
• Desktop Computing: Proficient with standard office equipment and software.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater impact. As a Customer Service Representative, you will gain:

• In‑depth knowledge of sustainable packaging technologies and market dynamics.
• Hands‑on experience with advanced CRM and order‑management platforms.
• Mentorship from seasoned professionals in sales, operations, and product development.
• Access to continuous learning resources, including webinars, workshops, and industry conferences.
• Clear pathways to senior customer success, account management, or operations leadership roles.

Work Environment & Culture

brighthush champions a remote‑first culture that empowers employees to work from anywhere while staying connected through collaborative tools. Our team values:

• Collaboration: Cross‑functional projects that break down silos.
• Integrity: Transparent communication and ethical decision‑making.
• Celebration of diversity and inclusion, ensuring every voice is heard.
• Recognition programs that reward outstanding performance.
• Continuous feedback loops that foster personal and professional growth.

Compensation, Perks & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive plans.
• Comprehensive health, dental, and vision insurance.
• Life and long‑term disability coverage.
• Short‑term disability and critical illness protection.
• Flexible spending accounts for health and dependent care.
• Employee assistance program (EAP) for mental and financial wellness.
• Paid time off: 10 paid holidays, 2 weeks of vacation (accrued), and additional personal days.
• Telemedicine services for convenient healthcare access.
• 401(k) retirement plan with company match after 90 days.
• Professional development stipend and training budget.
• Annual company retreats and team‑building events.

How to Apply

If you are passionate about delivering exceptional customer experiences, eager to learn the intricacies of sustainable labeling, and ready to contribute to a forward‑thinking organization, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush’s Customer Service Representative role. We look forward to exploring how your skills and values align with our mission to create a brighter, more sustainable future for packaging.

Join brighthush Today

At brighthush, we don’t just create labels—we craft stories that resonate with consumers worldwide. Your role as a Customer Service Representative will be pivotal in shaping those stories, ensuring that every customer interaction reflects our commitment to quality, sustainability, and innovation. Embrace the opportunity to grow, learn, and make a tangible impact in a company that values people as its greatest asset. Apply now and become part of a team that is redefining the packaging industry, one label at a time.