Senior Manager, Global Customer Advocacy – Content & Operations, AI‑Driven Storytelling & Strategic Partnerships

About brighthush

brighthush is at the forefront of the digital transformation wave, empowering organizations worldwide to operate securely, efficiently, and with unparalleled agility. Our Zero Trust Exchange platform—built on a global network of over 200 public data centers and thousands of private edge sites—delivers the world’s largest in‑line cloud security solution. By marrying cutting‑edge AI with human expertise, we are creating an AI‑native enterprise that amplifies human potential to solve the most complex security challenges of the modern era.

We believe the future of work is a harmonious blend of Human + AI. Our culture is driven by deep customer obsession, ownership, collaboration, and a relentless pursuit of impact. If you’re ready to shape the future of security and make a tangible difference in how customers experience trust and resilience, brighthush invites you to join our mission.

Role Overview

As the Senior Manager, Global Customer Advocacy – Content & Operations, you will be the catalyst that transforms customer stories into powerful business assets. Reporting to the Senior Director of Global Customer Advocacy, you will spearhead AI‑powered innovation, craft strategic content, and orchestrate third‑party validation to elevate brighthush’s market credibility. Your work will directly influence buyer decisions, accelerate operational efficiency, and amplify the impact of customer storytelling across the enterprise.

Key Responsibilities

• AI‑Driven Advocacy Engine – Lead the adoption, integration, and continuous optimization of the Customer Story Agent. Embed AI‑generated proof points into cross‑functional workflows to increase accessibility, utilization, and operational efficiency.
• Global Enablement & Impact Measurement – Design and execute worldwide enablement initiatives. Build an AI impact measurement framework that tracks productivity gains, business outcomes, and ROI of advocacy programs.
• Strategic Content Development – Partner with marketing, product, and customer success teams to create data‑rich, solution‑centric content. Align stories with core product priorities and integrate them into integrated campaigns that resonate with target audiences.
• Third‑Party Validation & Review Management – Own the Gartner Peer Insights strategy. Launch an always‑on review recruitment program, and weave customer feedback into marketing collateral to strengthen competitive positioning and AI‑driven search visibility.
• Analyst & Event Engagement – Collaborate with Analyst Relations and regional advocacy teams to fulfill reference requests for major industry evaluations. Coordinate customer participation in key events, ensuring alignment with strategic messaging.
• Process & Data Governance – Establish scalable processes for content ingestion, data integrity, and platform optimization. Leverage analytics to refine workflows and demonstrate tangible business value.
• Stakeholder Leadership – Influence cross‑functional stakeholders across Sales, Marketing, and Customer Success. Champion a culture of ownership, data‑driven decision making, and continuous improvement.

Success Profile

We’re looking for a visionary leader who thrives at the intersection of technology, storytelling, and strategy. Your success will be measured by:

• Driving measurable AI adoption that translates into operational efficiencies and business outcomes.
• Building a robust ecosystem of customer stories that fuels integrated marketing and sales enablement.
• Establishing brighthush as a trusted authority through third‑party validation and analyst engagement.
• Fostering a high‑trust, collaborative environment where cross‑functional teams align around shared objectives.
• Scaling processes that support global growth while maintaining local relevance.

Minimum Qualifications

• 7+ years of experience in customer marketing, advocacy, content strategy, product marketing, or marketing operations within a B2B technology environment.
• Proven track record of developing strategic, data‑driven content that translates complex technology into compelling narratives.
• Strong cross‑functional program management skills, with experience leading global initiatives and influencing stakeholders across Sales, Marketing, and Customer Success.
• Analytical mindset: ability to design performance measurement frameworks, establish scalable processes, and leverage data to optimize program effectiveness.
• Demonstrated curiosity and active exploration of AI tools, with a history of integrating new technologies to enhance daily workflows.

Preferred Qualifications

• Hands‑on experience with Upland RO or similar platforms, managing advocacy content, maintaining data integrity, and optimizing workflows.
• Background in Gartner Peer Insights program management, analyst relations, and customer reference coordination.
• Proven success deploying and operationalizing AI agents, securing cross‑functional stakeholder buy‑in, and managing ongoing content ingestion and optimization.
• Experience in a fast‑paced, high‑growth environment where you have scaled advocacy programs from pilot to global rollout.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology we build. As Senior Manager, you will:

• Lead a high‑impact team that shapes the future of customer advocacy and AI integration.
• Collaborate with senior leaders across product, engineering, and sales to influence product roadmap and go‑to‑market strategy.
• Develop expertise in AI‑driven content creation, data analytics, and global program management.
• Position yourself for future leadership roles such as Director of Customer Advocacy, Head of Content Strategy, or VP of Customer Experience.

Work Environment & Culture at brighthush

Our culture is built on three core behaviors: ownership, collaboration, and a challenge mindset. You’ll find:

• A remote‑first environment that supports work-life balance while fostering deep collaboration across time zones.
• Transparent communication channels where ideas are welcomed, feedback is constructive, and decisions are data‑driven.
• Opportunities to experiment with AI, attend industry conferences, and contribute to thought leadership.
• A diverse, inclusive community that values every voice and promotes belonging.

Compensation & Benefits

While the base salary range for this role is $150,500—$215,000 USD, we also offer:

• Performance‑based bonuses and equity opportunities aligned with company success.
• Comprehensive health plans, including medical, dental, and vision coverage.
• Generous paid time off, including vacation, sick leave, and parental leave.
• Retirement savings plans with company match.
• Education reimbursement and professional development programs.
• Flexible work arrangements and a supportive remote work infrastructure.

How to Apply

Ready to make a lasting impact on the future of security and customer advocacy? Submit your application through our career portal and join a team that is redefining trust in the digital age.

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Equal Opportunity Employer

brighthush is committed to building a team that reflects the communities we serve. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability status, or any other characteristic protected by law.

Pay Transparency & Accessibility

brighthush complies with all applicable federal, state, and local pay transparency rules. We provide reasonable accommodations for candidates with disabilities, long‑term conditions, mental health needs, or other requirements to ensure a fair and supportive hiring process.