Customer Service Representative – Community‑Focused Propane Distribution & Sales Specialist

About brighthush

brighthush has proudly served the heartland for more than six decades, delivering reliable propane solutions to families, businesses, and communities across the Midwest. With a network of 60+ local offices, we blend the warmth of a family‑owned business with the scale of a leading regional provider. Every employee at brighthush is a resident of the community they serve, and every customer interaction reflects our commitment to safety, reliability, and exceptional service.

Why Join brighthush?

At brighthush, we believe that great service begins with great people. Our culture is built on teamwork, continuous improvement, and a shared mission to keep communities powered. As a Customer Service Representative, you’ll be the face of brighthush, ensuring that every call, email, and walk‑in experience leaves a lasting positive impression. In return, we offer competitive hourly wages, a comprehensive benefits package, generous vacation time, and performance‑based bonuses that reward your hard work and dedication.

Key Responsibilities

• Customer Interaction: Handle walk‑in, telephone, and email inquiries with professionalism and empathy, ensuring each customer feels heard and valued.
• Sales & Account Management: Close inbound and outbound sales, process orders, and manage account balances, including collection of past‑due invoices.
• Data & Record Maintenance: Accurately enter and update customer data, inventory levels, and product records using Microsoft Word, Excel, and proprietary web‑based applications.
• Financial Reconciliation: Process cash and credit card transactions, reconcile daily sales, and prepare weekly/monthly financial reports.
• Administrative Support: Handle branch mail, coordinate post office pickups, and manage vendor invoice coding.
• Logistics & Operations: Assist with cylinder fills (lifting up to 30 lbs), schedule service work with the Branch Manager, and support limited regional travel as needed.
• Compliance & Process Improvement: Ensure all activities align with company policies, state and federal regulations, and actively contribute ideas to streamline operations.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, ideally in a retail or service‑oriented environment.
• Proficient in Microsoft Office (Word, Excel) and comfortable learning new web‑based platforms.
• Strong data entry skills with a keen eye for detail.
• Excellent verbal and written communication abilities.
• Ability to read, interpret, and act on work orders, shipping documents, product labels, and invoices.
• Valid driver’s license and reliable transportation for occasional travel.
• Physical capability to lift up to 30 pounds and perform light manual tasks.

Preferred Qualifications

• Experience in the propane or energy distribution industry.
• Knowledge of safety regulations and compliance standards related to fuel handling.
• Previous exposure to sales forecasting and inventory management.
• Demonstrated ability to work independently while collaborating with a team.
• Proactive mindset with a track record of suggesting process improvements.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Communication: Clear, concise, and courteous in all interactions.
• Problem‑solving and critical thinking to resolve customer issues efficiently.
• Time management and multitasking to handle high call volumes and administrative duties.
• Adaptability to new technologies and evolving company procedures.
• Team collaboration and respect for diverse perspectives.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. Whether you aspire to become a Branch Manager, Sales Lead, or Operations Coordinator, we provide:

• On‑the‑job training with seasoned mentors.
• Access to industry certifications and safety courses.
• Regular performance reviews and clear advancement pathways.
• Cross‑functional projects that broaden your skill set.
• Leadership workshops and communication training.

Work Environment & Company Culture

Our 60+ local offices embody a small‑town atmosphere where teamwork thrives. You’ll work alongside dedicated colleagues who value integrity, safety, and community impact. At brighthush, we celebrate achievements, encourage open dialogue, and foster a supportive environment where every voice matters.

Compensation, Perks & Benefits

While the base hourly rate is competitive, we also offer:

• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance options.
• Paid vacation and holiday schedule.
• Employee discount on propane purchases.
• Retirement savings plan with company match.
• Flexible scheduling to support work‑life balance.
• Employee wellness initiatives and safety training.

How to Apply

If you’re ready to bring your customer service expertise to a company that values community, safety, and growth, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Service Representative role.

Join brighthush Today

Become part of a legacy that powers homes, businesses, and communities across the Midwest. At brighthush, your dedication fuels not just propane, but the well‑being of countless families. Apply now and ignite your career with a company that truly cares.