Remote Travel Support Coordinator – Customer Care & Growth Specialist – Elevate Client Journeys with brighthush

About the Opportunity

Are you passionate about travel, customer service, and creating unforgettable experiences? brighthush, a leading global travel solutions provider, is looking for a dedicated Remote Travel Support Coordinator to join our dynamic Customer Care & Growth team. In this role, you will be the first point of contact for our clients, ensuring every interaction is seamless, personalized, and exceeds expectations. Whether you’re a seasoned customer service professional or a recent graduate eager to launch your career, this position offers the flexibility to work from anywhere, with part‑time and full‑time options that fit your lifestyle.

Why brighthush?

brighthush has redefined the travel industry by combining cutting‑edge technology with human‑centric service. Our mission is to make travel accessible, enjoyable, and stress‑free for people worldwide. As part of our team, you’ll experience:

• Innovative tools that streamline booking, itinerary management, and real‑time support.
• A culture that values curiosity, collaboration, and continuous learning.
• Global impact: help millions of travelers discover new destinations and create lasting memories.
• Commitment to diversity, equity, and inclusion—every voice matters at brighthush.

Key Responsibilities

As a Remote Travel Support Coordinator, you will:

• Serve as the primary liaison between clients and internal teams, addressing inquiries, resolving issues, and ensuring a smooth travel experience.
• Coordinate reservations across flights, hotels, car rentals, and activities, leveraging our proprietary booking platform to secure the best options for clients.
• Provide proactive support by monitoring itineraries, anticipating potential disruptions, and offering timely solutions.
• Document interactions in our CRM system, maintaining accurate records of client preferences, special requests, and service history.
• Collaborate with cross‑functional teams—sales, operations, marketing, and technology—to align on client needs and drive continuous improvement.
• Contribute to growth initiatives by identifying upsell opportunities, gathering client feedback, and sharing insights with product and marketing teams.
• Maintain up‑to‑date knowledge of travel regulations, destination highlights, and industry trends to provide informed guidance.
• Adhere to quality standards by following SOPs, meeting response time metrics, and participating in regular training sessions.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in Hospitality, Tourism, Business, or related field preferred.
• Minimum of 2 years of customer service experience, ideally within the travel or hospitality sector.
• Proficiency in English (written and spoken); additional languages are a strong advantage.
• Strong problem‑solving skills and the ability to think on your feet.
• Excellent communication skills—clear, concise, and empathetic.
• Experience with CRM systems (e.g., Salesforce, Zendesk) and booking platforms.
• Self‑motivated, organized, and comfortable working independently in a remote environment.
• Availability to work flexible hours, including occasional evenings or weekends to accommodate global clients.

Preferred Qualifications

• Prior experience in a travel coordination or itinerary planning role.
• Knowledge of travel industry regulations (e.g., TSA, airline policies, visa requirements).
• Familiarity with travel technology tools such as GDS (Global Distribution Systems) or OTA (Online Travel Agency) platforms.
• Experience in upselling or cross‑selling travel products.
• Strong analytical skills—ability to interpret data and provide actionable insights.
• Background in customer experience design or service excellence initiatives.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑centric mindset – always putting the client’s needs first.
• Adaptability – thriving in a fast‑paced, evolving environment.
• Attention to detail – ensuring accuracy in bookings and documentation.
• Team collaboration – working seamlessly with colleagues across functions.
• Time management – juggling multiple inquiries while meeting deadlines.
• Tech savviness – comfortable learning new software and troubleshooting issues.
• Conflict resolution – turning challenging situations into positive outcomes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering career progression. As a Remote Travel Support Coordinator, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training workshops covering advanced booking techniques, customer psychology, and industry trends.
• Clear career pathways—potential moves into Senior Coordinator, Team Lead, or Product Management roles.
• Cross‑departmental projects that broaden your skill set and visibility within the organization.
• Annual performance reviews with actionable feedback and development plans.
• Opportunities to attend industry conferences, webinars, and networking events.

Work Environment & Culture

brighthush champions a flexible, inclusive, and collaborative culture. Key highlights include:

• Fully remote work model with access to a virtual office platform for real‑time collaboration.
• Regular virtual team gatherings, hackathons, and social events to build camaraderie.
• Open communication channels—everyone’s voice is heard, from interns to executives.
• Commitment to work‑life balance—flexible schedules, generous paid time off, and mental health resources.
• Recognition programs that celebrate achievements, milestones, and innovative ideas.

Compensation & Benefits

While specific figures vary based on experience and role level, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for remote customer support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) matching program to support your long‑term financial goals.
• Paid parental leave, sick leave, and vacation days.
• Professional development stipend for courses, certifications, or conferences.
• Access to a global network of travel partners for personal travel perks.

How to Apply

Ready to elevate client journeys and grow your career with brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We’re excited to hear how your passion for travel and customer service can help us continue to set new standards in the industry.