Customer Service Representative I – Frontline Support for Residential & Commercial Waste Management Solutions at brighthush

Why Join brighthush?

At brighthush, we are more than a waste and recycling services provider – we are a catalyst for a cleaner, more sustainable future. Our mission is to partner with communities, businesses, and municipalities to turn waste into resources, reduce environmental impact, and create circular economies that benefit everyone. With a footprint that spans over 1,000 locations across North America, brighthush serves 13 million customers and employs a dedicated team of 42 000 professionals who share a common purpose: to protect the planet while delivering exceptional service.

Our culture is built on six core values – Safety, Commitment to Serve, Environmental Responsibility, Drive, Human‑Centricity, and Integrity. These values guide every interaction, from the way we handle a customer’s inquiry to the way we innovate new recycling technologies. As a member of the brighthush family, you will be part of an inclusive, high‑engagement workplace where every voice matters and personal growth is encouraged.

Position Overview

The Customer Service Representative I is the first point of contact for both residential and commercial customers seeking assistance with brighthush’s waste management services. Working under the guidance of the Customer Service Supervisor, you will handle routine calls, emails, and faxes, resolve inquiries ranging from billing questions to service changes, and ensure each interaction reflects brighthush’s commitment to respectful, prompt, and courteous service. This role is ideal for individuals who thrive in a fast‑paced environment, enjoy problem‑solving, and are eager to develop expertise in the waste services industry.

Key Responsibilities

• Complete Comprehensive Training: Successfully finish the onboarding curriculum that covers brighthush’s industry fundamentals, service offerings, policies, and compliance standards.
• Handle Inbound Customer Interactions: Answer residential and commercial calls with professionalism, actively listen to concerns, and provide accurate information or solutions within established service level agreements.
• Manage Outbound Communications: Initiate calls or send emails to customers when follow‑up is required for service changes, contract compliance, billing adjustments, equipment issues, or service cancellations.
• Document Interactions Precisely: Log every customer contact in brighthush’s CRM system, ensuring data integrity for future reference, trend analysis, and continuous improvement.
• Enter Service & Route Data: Input accurate routing and billing information into the scheduling platform to support efficient collection routes and timely invoicing.
• Monitor Performance Metrics: Review individual performance reports, discuss findings with the supervisor, and develop action plans to meet or exceed key performance indicators (KPIs) such as average handle time, first‑call resolution, and customer satisfaction scores.
• Collaborate Across Teams: Work closely with dispatch, billing, field operations, and compliance teams to resolve complex issues that may require cross‑functional coordination.
• Continuous Improvement: Suggest process enhancements, share best practices, and participate in team meetings aimed at elevating the overall customer experience.
• Adhere to Safety & Compliance Standards: Follow all brighthush safety protocols, data privacy regulations, and industry‑specific guidelines while handling customer information.
• Perform Additional Duties: Take on other responsibilities as assigned, including special projects, seasonal workload spikes, or temporary coverage for teammates.

Essential Qualifications

• High school diploma or GED equivalent.
• Strong verbal and written communication skills, with an emphasis on clarity, empathy, and professionalism.
• Basic computer proficiency – comfortable navigating CRM platforms, Microsoft Office Suite, and web‑based applications.
• Ability to multitask, prioritize, and manage time effectively in a high‑volume call environment.
• Demonstrated problem‑solving abilities and a willingness to research solutions when faced with unfamiliar issues.
• Reliable attendance record and a commitment to punctuality.
• Flexibility to work varied shifts, including evenings or weekends, as operational needs dictate.

Preferred Qualifications & Additional Skills

• Previous experience in a customer service or call‑center role, preferably within utilities, waste management, or related service industries.
• Familiarity with waste collection terminology, recycling processes, or environmental regulations.
• Proficiency with data entry and a keen eye for detail to ensure accurate billing and routing information.
• Experience using ticketing or case‑management systems (e.g., ServiceNow, Zendesk).
• Demonstrated ability to meet or exceed performance metrics such as average handle time, first‑call resolution, and Net Promoter Score (NPS).
• Strong interpersonal skills that enable effective collaboration with field crews, dispatchers, and senior leadership.

Core Competencies for Success

• Customer‑Centric Mindset: Prioritize the customer’s needs and strive to turn every interaction into a positive experience.
• Active Listening: Fully understand the issue before responding, asking clarifying questions when necessary.
• Accountability: Take ownership of each case, follow through to resolution, and communicate status updates proactively.
• Adaptability: Thrive in a dynamic environment where policies, technology, and customer expectations evolve.
• Team Orientation: Support colleagues, share knowledge, and contribute to a collaborative culture.
• Technical Aptitude: Quickly learn new software tools and apply them to streamline workflows.

Career Growth & Learning Opportunities

brighthush is committed to investing in its people. As a Customer Service Representative I, you will have access to a structured career path that can lead to roles such as:

• Senior Customer Service Representative
• Team Lead / Supervisor
• Operations Analyst
• Training & Development Specialist
• Regional Customer Experience Manager

In addition to on‑the‑job training, brighthush offers:

• Tuition reimbursement for relevant certifications or associate degree programs.
• Access to an internal learning portal with courses on communication, conflict resolution, data analytics, and sustainability.
• Mentorship programs pairing new hires with seasoned professionals.
• Opportunities to participate in cross‑functional projects that expose you to field operations, logistics, and environmental compliance.

Work Environment & Culture at brighthush

Our call centers are designed to be comfortable, technology‑enabled spaces that promote focus and collaboration. We champion a culture where diversity, equity, and inclusion are not just buzzwords but lived experiences. Highlights include:

• Inclusive Community: Employee resource groups (ERGs) celebrate different backgrounds, perspectives, and life experiences.
• Recognition Programs: Monthly and annual awards recognize outstanding service, innovative ideas, and community involvement.
• Health & Wellness: On‑site wellness rooms, virtual fitness classes, and mental‑health resources are available to all team members.
• Community Impact: brighthush encourages volunteerism; employees can participate in local clean‑up events, recycling drives, and charitable initiatives supported by the brighthush Charitable Foundation.

Compensation, Perks & Benefits

brighthush offers a competitive hourly wage ranging from $18.85 to $25.90, dependent on geographic location and experience. In addition to base pay, you may be eligible for performance‑based bonuses.

Our comprehensive benefits package includes:

• Medical, dental, and vision coverage with multiple plan options.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for dependent care.
• Short‑ and long‑term disability insurance.
• Life insurance and accidental death & dismemberment coverage.
• Employee Assistance Program (EAP) for personal and professional support.
• Employee discount programs for a variety of goods and services.
• 401(k) retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP) allowing you to buy brighthush stock at a discounted rate.
• Paid Time Off (PTO) that accrues based on tenure, plus paid holidays.
• Opportunities for tuition assistance and professional development.

Equal Opportunity Employment

brighthush is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to fostering a workplace where every individual feels respected, valued, and empowered to succeed.

How to Apply

If you are ready to become the voice of brighthush, delivering reliable, courteous, and solution‑focused service to our diverse customer base, we invite you to submit your application today. Click the link below to begin the process:

Apply to Join brighthush

Join Us in Shaping a Sustainable Future

At brighthush, every call you take, every problem you solve, and every interaction you have contributes to a larger mission: turning waste into opportunity and building resilient communities. Your dedication to service excellence will help us achieve our vision of a circular, low‑carbon economy. Take the next step in your career—apply now and become part of a purpose‑driven team that values your growth as much as it values the planet.