Seasoned Retail Customer Experience Coordinator – Front‑End Store Leadership & Loyalty Program Champion Driving Exceptional Shopper Journeys at brighthush

Welcome to brighthush – Where Retail Meets Innovation

At brighthush, we’re not just a retailer; we’re a movement that redefines how people shop for quality and value. With a presence in over 30 countries, we bring premium brands to everyday consumers through a unique off‑price model that blends affordability, sustainability, and an uncompromising focus on customer delight. Our stores are more than brick‑and‑mortar locations – they’re vibrant hubs where shoppers experience curated product selections, personalized service, and a culture of community.

As a Fortune 100 company, brighthush is built on the pillars of integrity, innovation, and continuous learning. Every team member, from the distribution center to the front‑end associate, plays a pivotal role in shaping the future of retail. We celebrate diversity, champion collaboration, and reward initiative, creating an environment where ideas flourish and careers thrive.

About the Role: Retail Customer Experience Coordinator

The Retail Customer Experience Coordinator is the heartbeat of our front‑end operations. This role blends leadership, training, and hands‑on customer service to elevate store performance, reinforce brand perception, and drive loyalty program growth. You’ll be the face of brighthush, ensuring every shopper leaves with a memorable experience that turns first‑time visitors into lifelong advocates.

Key Responsibilities

• Lead by Example: Engage with customers, demonstrate exceptional service standards, and embody the brand’s commitment to quality and value.
• Team Management: Oversee a team of associates, assign registers, coordinate breaks, and ensure coverage during peak periods.
• Training & Mentoring: Design and deliver training programs on front‑end principles, product knowledge, and loyalty program promotion.
• Customer Issue Resolution: Address customer concerns promptly, turning potential complaints into opportunities for loyalty and satisfaction.
• Store Operations: Maintain a clean, organized, and visually appealing store environment that aligns with the brand’s merchandising standards.
• Performance Management: Set clear performance expectations, provide constructive feedback, and recognize achievements.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols to protect associates and customers alike.
• Program Promotion: Actively promote credit and loyalty programs, ensuring associates are equipped to upsell and cross‑sell effectively.
• Shrink & Loss Prevention: Participate in store shrink reduction initiatives and support loss prevention strategies.
• Collaboration: Partner with store management to identify training needs, operational improvements, and strategic initiatives.
• Continuous Improvement: Stay abreast of industry trends, customer preferences, and emerging technologies to keep the store ahead of the curve.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, prioritize, and adapt to changing circumstances.
• Proficiency in POS systems and basic data entry.
• Demonstrated commitment to fostering a culture of honesty, integrity, and confidentiality.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training and coaching associates to elevate service standards.

Preferred Qualifications

• Prior experience in a high‑volume retail environment.
• Knowledge of loyalty program structures and customer retention strategies.
• Background in loss prevention or shrink reduction initiatives.
• Experience with performance metrics and reporting.
• Leadership training or certification.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership: Ability to inspire, motivate, and develop a high‑performing team.
• Analytical Thinking: Use data to drive decisions and improve store performance.
• Problem‑Solving: Quickly resolve issues while maintaining composure.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Communication: Clear, concise, and persuasive in both written and verbal interactions.
• Technology Proficiency: Comfortable with POS systems, inventory software, and basic analytics tools.
• Integrity: Uphold confidentiality and ethical standards at all times.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Retail Customer Experience Coordinator, you’ll have access to a wealth of learning resources, mentorship programs, and career pathways:

• Structured onboarding and continuous training modules covering product knowledge, customer service excellence, and leadership fundamentals.
• Opportunities to advance into senior store management, district leadership, or corporate roles in merchandising, operations, or human resources.
• Cross‑functional projects that expose you to supply chain, marketing, and technology initiatives.
• Annual performance reviews with clear, actionable feedback and development plans.
• Access to internal job boards and relocation assistance for those seeking new challenges.

Work Environment & Culture at brighthush

brighthush is more than a retailer; it’s a community. Our culture is defined by:

• Diversity & Inclusion: We celebrate differences and foster an environment where every voice is heard.
• Open Door Policy: Transparent communication between staff and leadership.
• Employee Recognition: Regular awards, shout‑outs, and incentive programs to celebrate achievements.
• Well‑Being Initiatives: Health and wellness programs, flexible scheduling, and support for work‑life balance.
• Team Spirit: Collaborative projects, social events, and community service opportunities.

Compensation & Benefits

We offer a competitive compensation package that reflects your skills and contributions:

• Starting hourly rate of $20.00 to $20.50, commensurate with experience and performance.
• Comprehensive benefits for eligible employees, including:
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee discount program across all brighthush brands.
• Wellness resources, including EAP and smoking cessation support.
• Professional development allowances and tuition reimbursement.
• Pet insurance, legal assistance, and credit union membership.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Additional perks such as cell phone discounts, childcare support, and a vibrant employee community.

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your passion and expertise can help us continue to delight customers worldwide.

Apply to this job at brighthush

Location

1540 North 19th Avenue, USA brighthush Store 1318 Bozeman MT

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.