Customer Service Representative I – Inbound & Outbound Call Support Specialist – Remote, Kentucky County Locations – Join brighthush

About brighthush

At brighthush, we’re redefining the customer experience in the technology and services sector. With a focus on innovation, integrity, and impact, our mission is to empower every client and partner with solutions that drive growth and satisfaction. We’re a fast‑growing, customer‑centric organization that values collaboration, continuous learning, and a culture of excellence. If you’re passionate about delivering outstanding service and thrive in a dynamic, remote‑first environment, brighthush is the place for you.

Position Overview

We’re looking for a dedicated Customer Service Representative I to join our remote team. In this role, you will be the first point of contact for our clients, handling inbound and outbound calls, providing exceptional support, and ensuring every interaction reflects the high standards of brighthush. This position is ideal for individuals who are enthusiastic, detail‑oriented, and eager to grow their career in a supportive, technology‑driven environment.

Key Responsibilities

• Answer inbound and outbound customer inquiries with professionalism and courtesy, ensuring a positive experience for every caller.
• Document all customer interactions accurately in our web‑based database, maintaining up‑to‑date records.
• Verify customer information, correct inaccuracies, and update records as needed to keep data integrity high.
• Actively listen to identify opportunities to upsell or cross‑sell additional services, enhancing customer value and satisfaction.
• Follow up with customers when necessary to resolve issues or provide additional information.
• Analyze contact center metrics and statistical data to identify trends, improve performance, and contribute to process enhancements.
• Conduct outbound surveys to gather client feedback and gather data for continuous improvement initiatives.
• Adhere to scheduled shifts and maintain punctuality, ensuring coverage and reliability across all operating hours.
• Participate in ongoing training and development sessions to stay current on product knowledge, policies, and best practices.

Essential Qualifications

• High School Diploma or GED (college coursework or degree is a plus).
• Proficient computer skills: comfortable navigating multiple windows/tabs, using internet search engines, and operating web‑based applications.
• Prior experience in a call center or customer service environment is highly desired.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Excellent multitasking abilities: manage simultaneous tasks while maintaining accuracy and efficiency.
• Physical stamina to sit for extended periods and operate a computer and telephone system comfortably.
• Valid, in‑date government identification and proof of education (high school diploma, GED, or college transcripts).
• Successful completion of pre‑hire testing, background check, and verification of required documents.

Preferred Qualifications

• Experience with CRM or contact center software (e.g., Salesforce, Zendesk, Genesys).
• Knowledge of basic data analysis and reporting tools.
• Previous remote work experience and familiarity with virtual collaboration tools.
• Fluency in additional languages is a bonus.

Skills & Competencies

• Customer‑centric mindset: always prioritizing the client’s needs and satisfaction.
• Problem‑solving aptitude: quickly identify issues and propose effective solutions.
• Adaptability: thrive in a fast‑changing environment and adjust to new processes or technologies.
• Team collaboration: work effectively with cross‑functional teams, sharing insights and best practices.
• Time management: balance multiple priorities while meeting performance targets.
• Attention to detail: ensure accuracy in data entry and documentation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative I, you will have the opportunity to:

• Progress to a Senior CSR or Team Lead role, taking on greater responsibility and leadership.
• Transition into specialized areas such as Technical Support, Account Management, or Product Training.
• Participate in our Professional Development Program, which includes mentorship, workshops, and access to industry certifications.
• Attend quarterly innovation sessions where you can contribute ideas and influence product development.
• Benefit from a flexible career roadmap that aligns with your personal goals and interests.

Work Environment & Company Culture

brighthush is committed to creating a supportive, inclusive, and engaging work environment. Key highlights include:

• Remote‑First Culture: Work from the comfort of your home office while staying connected through virtual collaboration tools.
• Inclusive hiring practices that celebrate diversity and promote equal opportunity.
• Regular team check‑ins, virtual coffee breaks, and social events to foster camaraderie.
• Transparent communication from leadership, ensuring you’re always informed about company goals and initiatives.
• Access to a comprehensive wellness program, including mental health resources and flexible scheduling.

Compensation, Perks, and Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days).
• Home office stipend to support your remote work setup.
• Continuous learning stipend for courses, certifications, and conferences.
• Employee referral program with attractive incentives.

Location & Eligibility

To qualify for this remote position, you must currently reside in one of the following Kentucky counties: Casey, Green, Knox, Laurel, Marion, McCreary, Pulaski, Taylor, Wayne, or Whitley. This requirement ensures compliance with local regulations and facilitates efficient service delivery.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush team. We look forward to learning how your skills and passion can contribute to our mission of delivering exceptional customer experiences.

Apply to this job

Closing Statement

At brighthush, we’re more than a company—we’re a community of innovators, problem‑solvers, and customer advocates. If you’re driven to make a difference, thrive in a collaborative environment, and grow your career in a forward‑thinking organization, we encourage you to apply today. Join us and help shape the future of customer service excellence.