Senior Program Manager – Strategic Customer Delivery & Enterprise Software Governance

About brighthush

brighthush is a global pioneer in intelligent diagnostic informatics, delivering AI‑enabled, cloud‑based platforms that transform laboratory workflows across healthcare, life sciences, and public health. With a presence in more than 30 countries, we empower laboratories and testing environments to operate more efficiently, generate actionable insights at scale, and ultimately support healthier, safer communities. Our mission is to build an AI‑first organization, where every team member embraces digital and analytical thinking, adapts to evolving technologies, and drives purposeful innovation.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, collaborative culture that values curiosity, ownership, and continuous learning. We champion a flat hierarchy, cross‑functional teamwork, and a transparent decision‑making process. Whether you’re a seasoned program manager or an emerging leader, you’ll find ample opportunities to grow, influence strategy, and shape the future of diagnostic technology.

Job Overview

We are looking for an experienced Program Manager to lead complex, multi‑site software deployments for our most strategic customers. This role is customer‑centric, focusing on program governance, executive stakeholder management, and portfolio oversight rather than day‑to‑day project execution. You will serve as the primary escalation point for customers, collaborating closely with project managers, account leaders, product teams, and Professional Services to ensure successful program outcomes.

Key Responsibilities

• Program Governance & Oversight – Own the governance framework for large‑scale customer programs, ensuring alignment with contractual commitments, budgets, timelines, and success criteria.
• Executive Stakeholder Leadership – Act as the primary customer‑facing program lead, building trusted relationships with C‑suite, CIO, CTO, and VP‑level stakeholders across customer organizations.
• Risk & Dependency Management – Identify program risks, dependencies, and scope changes; proactively manage issues and drive timely resolution.
• Reporting & Portfolio Health – Provide program‑level reporting, risk dashboards, and portfolio health reviews to senior leadership and steering committees.
• Cross‑Functional Alignment – Align delivery teams, project managers, product teams, and customer stakeholders around program objectives and milestones.
• Steering Committee Leadership – Lead executive steering committees, governance boards, and milestone reviews, ensuring clear decision‑making and accountability.
• Transition & Success Enablement – Support the seamless transition of completed projects into Customer Success and operational teams.
• Continuous Improvement – Drive continuous improvement in program governance, reporting, and delivery practices, incorporating lessons learned and best practices.

What Success Looks Like

• Strategic customer programs are delivered on time, within budget, and with high adoption across multiple sites and regions.
• Executive stakeholders have confidence in program status, governance, and decision‑making.
• Program risks and escalations are identified early and effectively managed.
• Customers achieve measurable satisfaction and operational excellence throughout deployment.
• Internal teams receive clear direction, prioritization, and communication, fostering a culture of collaboration.

Essential Experience & Qualifications

• 10+ years of program and/or project management experience in enterprise software delivery.
• Proven track record managing complex programs consisting of multiple projects and stakeholders.
• Experience engaging with executive‑level customer stakeholders (C‑suite, CIO, CTO, VP level).
• Strong portfolio governance, risk management, and reporting skills.
• Experience leading global or multi‑site technology implementations.
• PMP certification (required).
• Background in Professional Services, Consulting, SaaS, or Software organizations.

Preferred Experience & Knowledge

• Experience within laboratory informatics, diagnostics, healthcare technology, or regulated environments.
• Knowledge of laboratory workflows and enterprise healthcare systems.
• Familiarity with GDPR, HIPAA, or similar regulatory frameworks.
• Master’s degree or equivalent advanced qualification.

Key Skills & Competencies

• Program & Portfolio Management
• Executive Stakeholder Management
• Governance & Steering Committee Leadership
• Risk & Dependency Management
• Strategic Customer Engagement
• Enterprise Software Delivery
• Cross‑Functional Leadership
• Commercial Awareness
• Data‑Driven Decision Making
• Excellent Communication & Presentation Skills

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Program Manager, you will:

• Progress to senior leadership roles such as Director of Program Management or VP of Customer Success.
• Lead cross‑regional initiatives, expanding your influence across global markets.
• Participate in executive‑level strategy sessions, shaping product roadmaps and market positioning.
• Access continuous learning resources, including industry certifications, AI workshops, and leadership development programs.
• Benefit from mentorship by seasoned leaders and a culture that rewards innovation.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to AI‑first thinking. You’ll work in a flexible environment that supports remote work, occasional travel (up to 30% of the time), and a healthy work‑life balance. We value diversity, equity, and inclusion, and we actively foster an environment where every voice is heard.

Compensation & Benefits

While specific compensation will vary based on location, experience, and qualifications, the base salary range for this role is approximately $108,000 to $156,000 annually. In addition to competitive pay, brighthush offers:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Stock incentive programs.
• Generous paid time off, including parental leave.
• Tuition assistance and professional development budget.
• Wellness programs, including gym memberships and mental health resources.
• Flexible work arrangements and remote work options.

Physical Requirements & Travel

Work is primarily performed remotely or in a normal office setting. You may be required to travel to client sites (up to 30% of the time) and lift up to 10 pounds with assistance. The role involves prolonged periods of sitting at a desk and working on a computer.

Equal Opportunity Commitment

brighthush is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive workplace for all.

How to Apply

If you are a strategic thinker, a seasoned program manager, and passionate about driving customer success in a technology‑driven environment, we encourage you to apply. Join brighthush and help shape the future of diagnostic informatics.

Ready to take the next step? Submit your application through our careers portal or contact our recruiting team for more information.