Remote Position
Customer Service Representative I (Remote - Full Time - 2nd Shift)
🌍 Remote · United States
💼 Full-time
Customer Service Representative I (Remote - Full Time - 2nd Shift) Fully Remote
- Chicago, IL 60641
The Customer Service Representative I is a call center position responsible for being the first point of contact for all AdvaCare's internal and external customers. Job Duties:
- Answer phones in a friendly, professional, customer-centric manner.
- Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers.
- Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting.
- Point of primary contact for all customer service-related issues.
Qualifications:
- Empathy, passion, and enthusiasm for helping those in need.
- Strong attention to detail and ability to multitask across multiple web-based order entry platforms
- Strong written and verbal communication skills
- Ability to compose clear, concise messages via email and instant message.
- Ability to speak clearly and articulately when working with internal and external customers on the phone.
- Strong computer/systems skills (Microsoft Office Suite, etc.)
- Access to home office set up
Shift Information:
- Initial training will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (cst) starting on Monday, September 14 for approximately 4 weeks.
- Candidates must be available to work the following shift after training is complete
- 12:30 pm – 9:00 pm (CST)
- Monday through Friday
Benefits: AdvaCare Systems offers competitive starting pay, a robust PTO plan, access to excellent health, dental, vision, and supplemental insurance offerings, and a top-notch 401k plan that includes a company match. All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems. Key Words: Customer Service, Call Center, Healthcare, Durable Medical Equipment, Remote Work, Medical