Customer Service Representative – Order Processing & Field Operations Support in the Medical Device Industry

About brighthush

brighthush is a trailblazing medical device company that is redefining how patients experience relief from sacroiliac (SI) joint disorders. With a portfolio of cutting‑edge, minimally invasive solutions, brighthush has already performed over 90,000 successful procedures worldwide, proving that innovation, evidence‑based practice, and patient advocacy can go hand in hand. Our headquarters are located in San Jose, CA, but we operate with a fully distributed workforce that spans the entire United States, giving our team members the flexibility to work from wherever they thrive.

At brighthush, we are driven by a simple yet powerful mission: to help patients rise up and reach for the stars. We do this by combining world‑class technology, rigorous clinical research, and a culture that rewards curiosity, collaboration, and continuous improvement. If you are passionate about making a tangible difference in people’s lives and want to be part of a fast‑paced, creative, and collaborative environment, brighthush is the place for you.

Why Join brighthush?

• Impactful Work: Every order you process and every interaction you manage directly influences the success of a surgical procedure and, ultimately, a patient’s quality of life.
• Career Growth: We invest heavily in professional development, offering mentorship, cross‑functional training, and clear pathways to leadership roles.
• Inclusive Culture: Diversity is at the core of our values. We celebrate different perspectives and foster an environment where everyone can contribute and succeed.
• Competitive Compensation: Our pay structure is designed to reward experience and performance, with opportunities for bonuses and stock options.
• Remote Flexibility: Work from anywhere in the U.S. while staying connected to a vibrant, mission‑driven team.

Role Overview

The Customer Service Representative at brighthush is the linchpin that keeps our sales and field operations teams running smoothly. You will manage end‑to‑end order processing, maintain accurate data in QAD ERP and Salesforce CRM, and serve as the single point of contact for all field operations requests. Your work ensures that surgical schedules are met, products are delivered on time, and our partners receive the highest level of service.

Key Responsibilities

• Oversee all order processing activities, prioritizing orders based on sales urgency and surgical timelines.
• Accurately update and maintain customer data within QAD ERP and Salesforce CRM systems.
• Act as the “one‑stop shop” for field operations requests, providing timely and effective responses.
• Coordinate deliveries to align with surgical schedules, ensuring that every product arrives on time and in perfect condition.
• Build and nurture strong relationships with sales teams, logistics partners, and internal stakeholders.
• Support the brighthush Quality System and ensure compliance with all applicable worldwide regulatory requirements.
• Identify, resolve, and prevent scheduling and shipping issues to guarantee flawless order fulfillment.
• Anticipate sales force fulfillment needs and operate independently to meet those needs.
• Maintain open communication with sales teams throughout the entire surgery transaction process.
• Assist other business areas as needed to support overall organizational goals.

Essential Qualifications

• High school diploma or equivalent, with some college coursework completed.
• Minimum of 3 years of relevant experience, preferably in the medical device industry.
• Hands‑on experience with QAD ERP and Salesforce CRM systems.
• Proficiency in Microsoft Excel, including advanced functions and data analysis.
• Strong multitasking abilities and the capacity to thrive in a fast‑paced environment.
• Excellent oral and written communication skills, with the ability to convey complex information clearly.
• Demonstrated personnel and time management skills, with a track record of meeting deadlines independently.
• Ability to interpret and apply company policies and procedures appropriately.
• APICS certification is a plus, but not required.

Preferred Qualifications & Competencies

• Experience in a high‑volume order processing role within a regulated industry.
• Knowledge of medical device regulatory frameworks (e.g., FDA, ISO 13485).
• Strong analytical mindset, capable of identifying trends and recommending process improvements.
• Proactive problem‑solving skills, with a “can‑do” attitude and a willingness to take initiative.
• Team‑player mentality, yet comfortable working independently and managing competing priorities.
• Commitment to continuous learning and professional development.

What You’ll Gain at brighthush

Beyond a competitive salary, brighthush offers a comprehensive benefits package that supports your well‑being and career growth:

• Health & Wellness: Medical, dental, and vision coverage, along with a generous wellness stipend.
• Financial Security: 401(k) plan with company match, stock options, and performance‑based bonuses.
• Work‑Life Balance: Flexible remote work options, generous paid time off, and a supportive leave policy.
• Professional Development: Access to industry conferences, online learning platforms, and internal training programs.
• Community & Culture: Regular virtual team events, volunteer opportunities, and a culture that celebrates innovation and collaboration.

Compensation & Perks

Our hourly wage ranges from $25 to $27, commensurate with experience and location. In addition to a base salary, you will have the opportunity to earn supplemental pay through bonuses and stock options, reflecting your impact on the company’s success.

How to Apply

If you are ready to join a mission‑driven organization that values your expertise and empowers you to make a real difference, we encourage you to apply today. Click the link below to submit your application and become part of the brighthush family.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at brighthush are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.