Remote Customer Service & Vacation Planning Specialist – Personalized Travel Experiences & Client Success at brighthush

About brighthush

At brighthush, we’re redefining the way people experience the world. Founded on a passion for discovery and a commitment to exceptional service, our mission is to craft unforgettable journeys that resonate with every traveler’s unique story. From intimate beach getaways to grand cruise adventures, we specialize in personalized vacations, group travel, and curated resort experiences that go beyond the ordinary. With a global network of trusted partners and a culture that celebrates curiosity, creativity, and collaboration, brighthush is the destination for travel professionals who want to make a real impact—one trip at a time.

Why Join brighthush?

Working at brighthush means you’ll be part of a forward‑thinking, fully remote team that values flexibility, innovation, and personal growth. We empower our employees with the tools, training, and autonomy they need to thrive in a dynamic industry. Whether you’re a seasoned travel expert or just starting your career, brighthush offers:

• Competitive base pay plus performance‑based bonuses
• Unlimited vacation days and a flexible work schedule
• Comprehensive health, dental, and vision coverage
• Access to exclusive travel discounts and perks
• Ongoing professional development and mentorship programs
• Opportunities to advance into senior planning, operations, or leadership roles

Position Overview

We are seeking a detail‑oriented, customer‑focused Vacation Planner to join our remote team. In this role, you will be the primary point of contact for clients, guiding them through every step of their travel journey—from initial inquiry to post‑trip follow‑up. Your passion for travel, combined with strong communication skills and a knack for problem‑solving, will help us deliver the exceptional service that brighthush is known for.

Key Responsibilities

• Client Engagement: Respond to inquiries via phone, email, and live chat with a friendly, professional tone. Build rapport and understand each client’s travel goals.
• Travel Planning: Curate personalized itineraries that align with client preferences, budgets, and timelines. Research destinations, accommodations, activities, and transportation options.
• Quotation & Proposal: Prepare detailed travel quotes, including cost breakdowns, payment options, and optional add‑ons. Present options clearly and confidently.
• Booking & Documentation: Coordinate reservations with airlines, hotels, cruise lines, and local suppliers. Ensure all bookings are accurate and documented in our CRM system.
• Pre‑Trip Support: Send itineraries, travel documents, and pre‑departure tips. Remind clients of important dates and requirements.
• During‑Trip Assistance: Act as a point of contact for any issues that arise. Escalate problems to the appropriate partner or internal team and follow up until resolution.
• Post‑Trip Follow‑Up: Gather feedback, encourage reviews, and nurture long‑term relationships for repeat business.
• Supplier Collaboration: Maintain strong relationships with travel partners to secure best rates, upgrades, and exclusive offers for clients.
• Data Management: Keep client records up to date, track booking status, and generate reports for management.
• Continuous Improvement: Participate in training sessions, share insights, and contribute ideas to enhance the client experience.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in hospitality, tourism, business, or related field preferred.
• Minimum of 1 year of customer service experience, preferably in travel or hospitality.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM software, Microsoft Office Suite, and Google Workspace.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Self‑motivated, proactive, and comfortable working independently in a remote environment.
• Reliable high‑speed internet connection and a quiet workspace.
• Passion for travel and a genuine desire to help clients create memorable experiences.

Preferred Qualifications

• Experience with travel booking platforms (e.g., Amadeus, Sabre, Travelport).
• Knowledge of visa requirements, travel insurance, and international regulations.
• Previous experience in a travel agency, tour operator, or concierge role.
• Certifications such as Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).
• Strong analytical skills for cost comparison and value optimization.

Skills & Competencies

• Customer‑Centric Mindset: Anticipate client needs and exceed expectations.
• Problem‑Solving: Resolve issues quickly and creatively.
• Attention to Detail: Ensure accuracy in itineraries, bookings, and documentation.
• Time Management: Prioritize tasks and meet deadlines in a fast‑paced environment.
• Team Collaboration: Work effectively with suppliers, colleagues, and leadership.
• Adaptability: Thrive in a constantly evolving industry and embrace new technologies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Vacation Planner, you’ll have the chance to:

• Progress to Senior Planner or Lead Planner roles, overseeing larger accounts and complex itineraries.
• Transition into Operations, Supplier Relations, or Marketing teams.
• Lead internal training sessions, sharing your expertise with new hires.
• Participate in industry conferences, webinars, and certification programs.
• Take advantage of our Travel Scholarship Program, allowing you to experience destinations you’ll later recommend to clients.

Work Environment & Culture

brighthush is built on a foundation of trust, flexibility, and a shared love for exploration. Our remote culture is supported by:

• Weekly virtual coffee chats and team huddles.
• Open communication channels via Slack, Teams, and Zoom.
• Inclusive policies that celebrate diversity and encourage authentic voices.
• A commitment to work‑life balance, with no mandatory overtime and a results‑oriented approach.
• Regular team retreats and virtual events to strengthen camaraderie.

Compensation & Benefits

While specific figures vary based on experience, our compensation package includes:

• Competitive base salary ranging from $45,000 to $60,000 annually.
• Performance‑based bonuses tied to client satisfaction and booking volume.
• Health, dental, and vision insurance with employer contributions.
• 401(k) plan with company match.
• Unlimited paid time off and flexible scheduling.
• Travel stipend and access to exclusive discounts on flights, hotels, and experiences.
• Professional development budget for courses, certifications, and conferences.

Ready to Embark on Your Next Adventure?

If you’re a dedicated, customer‑first professional who thrives in a remote setting and loves turning travel dreams into reality, brighthush invites you to apply. Join a team that values innovation, collaboration, and the joy of discovery. Together, we’ll create unforgettable journeys for clients around the globe.

Apply Today and start shaping the future of travel with brighthush.