Customer Service Representative – Remote Client Relations Specialist for Eco‑Friendly Car Wash Services

About brighthush

At brighthush, we are redefining the car‑wash experience across the United States. Founded in 2018, brighthush operates a portfolio of award‑winning express tunnel car washes that combine lightning‑fast service, cutting‑edge eco‑friendly technology, and a deep commitment to community stewardship. Our mission is simple: deliver a spotless vehicle while protecting the planet and uplifting the neighborhoods we serve. From our headquarters in Etna, Ohio, to locations nationwide, brighthush is more than a business—it’s a movement powered by people who care about speed, sustainability, and service excellence.

Why Join brighthush?

Choosing a career with brighthush means aligning yourself with a purpose‑driven organization that values both performance and people. We offer a vibrant, inclusive culture where every employee can grow, innovate, and make a tangible impact. Whether you’re passionate about delivering flawless customer experiences, advancing your technical skill set, or contributing to community outreach initiatives, brighthush provides the platform to turn ambition into achievement.

Core Benefits & Perks

• Competitive Base Salary that reflects your expertise and dedication.
• Discretionary Year‑End Bonus based on individual and company performance.
• Unlimited Wash Club Membership – keep your own vehicle sparkling at any brighthush location.
• Paid Vacation in accordance with our Employee Manual, ensuring you have time to recharge.
• Comprehensive Health Care including medical, vision, dental, company‑paid life, disability, accident, hospital indemnity, and an Employee Assistance Program.
• Health Savings Account (HSA) Contribution of $1,000 per year (with a qualifying plan).
• 401(k) Plan with up to a 4% company match to secure your financial future.
• Educational Reimbursement up to $2,5 00 annually to support continuous learning and professional development.
• Community Impact Programs – participate in brighthush CARES, our outreach initiative that donates hundreds of thousands of dollars each year through monetary gifts and complimentary car washes.

Position Overview

As a Customer Service Representative at brighthush, you will be the front‑line ambassador of our brand, ensuring that every interaction—whether via phone, email, social media, or ticketing system—exceeds the high standards our customers expect. This is a remote role that begins with an intensive, hands‑on training period at our home office in Etna, Ohio, after which you will operate from the comfort of your own workspace while staying closely connected to our nationwide network of locations.

Key Responsibilities

• Respond promptly and professionally to inbound customer inquiries across multiple channels (phone, email, social media, and ticketing platforms), delivering clear, solution‑focused resolutions.
• Assist location staff by troubleshooting account‑related issues, ensuring seamless operations at each brighthush site.
• Process refunds, cancellations, and package modifications with a courteous and detail‑oriented approach.
• Maintain accurate and up‑to‑date customer records in both WashAssist and Salesforce, guaranteeing data integrity for reporting and analytics.
• Craft thoughtful, brand‑aligned responses to online reviews, turning feedback into opportunities for improvement and brand advocacy.
• Collaborate with cross‑functional teams—including Operations, Marketing, and IT—to resolve complex issues and enhance the overall customer journey.
• Identify recurring pain points and proactively suggest process enhancements to senior leadership.
• Participate in ongoing training sessions, webinars, and knowledge‑base updates to stay current on product features, policy changes, and industry best practices.
• Undertake additional duties as needed to support the broader mission of delivering fast, eco‑friendly car‑wash services and exceptional customer care.

Essential Qualifications

• High school diploma or equivalent (GED) required; associate or bachelor’s degree preferred.
• 1–3 years of proven customer service experience in a fast‑paced environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating cloud‑based platforms.
• Demonstrated ability to quickly learn and adapt to new technology systems, including Salesforce, WashAssist, and other CRM tools.
• Exceptional verbal and written communication skills, with a track record of effective conflict resolution.
• Strong attention to detail and the capacity to manage multiple tasks or projects simultaneously while meeting deadlines.
• Self‑motivated, proactive problem‑solver who knows when to seek assistance and when to take independent action.
• Reliable high‑speed internet connection and a suitable home office environment for remote work.

Preferred Qualifications & Additional Skills

• Experience in the automotive, retail, or service‑industry sectors.
• Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar platforms.
• Basic understanding of eco‑friendly technologies and sustainability initiatives.
• Previous exposure to community outreach or corporate social responsibility programs.
• Multilingual abilities, especially Spanish, to serve a diverse customer base.

Core Competencies for Success

• Customer‑Centric Mindset: Always prioritize the customer’s experience and strive to exceed expectations.
• Analytical Thinking: Ability to interpret data from CRM systems to identify trends and recommend improvements.
• Team Collaboration: Work effectively with colleagues across departments, sharing knowledge and supporting collective goals.
• Adaptability: Thrive in a dynamic environment where priorities can shift rapidly.
• Time Management: Balance competing demands while maintaining high quality and accuracy.
• Empathy & Patience: Understand customer frustrations and respond with compassion and professionalism.

Career Growth & Learning Opportunities

brighthush is committed to nurturing talent from within. As a Customer Service Representative, you will have clear pathways to advance into senior support roles, team lead positions, or specialized functions such as Quality Assurance, Training, or Operations Management. Our educational reimbursement program (up to $2,500 per year) empowers you to pursue certifications—such as Certified Customer Service Professional (CCSP) or Salesforce Administrator—enhancing both your expertise and career trajectory.

Work Environment & Culture at brighthush

Our culture is built on three pillars: speed, sustainability, and service. We celebrate diversity, encourage open communication, and reward innovative thinking. Remote employees are integrated into the broader brighthush family through weekly virtual huddles, quarterly town‑hall meetings, and annual in‑person retreats at our Etna headquarters. We believe that a supportive, inclusive environment fuels creativity and drives the exceptional results our customers expect.

Compensation, Perks & Benefits Summary

While exact salary ranges will be discussed during the interview process, you can expect a competitive base pay aligned with industry standards, complemented by performance‑based bonuses and a comprehensive benefits package that includes health, dental, vision, life insurance, disability coverage, a 401(k) match, HSA contributions, paid time off, and unlimited access to our Wash Club. Additionally, you’ll receive a company‑provided laptop, headset, and a stipend for home‑office setup to ensure you have the tools needed for success.

Commitment to Equality & Inclusion

brighthush is an equal‑opportunity employer. We celebrate the unique perspectives each individual brings and are dedicated to fostering a workplace free from discrimination. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

Ready to Make an Impact?

If you are passionate about delivering world‑class customer experiences, thrive in a remote setting, and want to be part of a forward‑thinking, environmentally conscious organization, we want to hear from you. Join brighthush and help us drive the future of fast, green car‑wash services while building a rewarding career.