Dynamic Remote Customer Service Representative – B2B Order Management & Client Experience Specialist at brighthush

About brighthush – Innovating Everyday Living

At brighthush, we are a leading force in the home, security, and digital products arena, delivering trusted solutions that enhance comfort, safety, and sustainability for millions of households worldwide. Our portfolio of iconic brands—each synonymous with quality and reliability—has been built on a foundation of strong brand equity, passionate people, and disciplined execution. As we continue to expand our digital footprint and explore new high‑growth categories, we are looking for talented individuals who share our commitment to putting customers first and shaping the future of the industry.

Why This Role Matters

The Customer Service Representative position is the frontline of our B2B experience. You will be the trusted voice that guides our business partners through order placement, status inquiries, and issue resolution, ensuring that every interaction reflects the excellence that brighthush is known for. This is a fully remote, full‑time opportunity with regular hours (Monday‑Friday, 8 am‑5 pm) that offers you the flexibility to work from anywhere while contributing to a $1 billion annual sales pipeline.

Key Responsibilities

• Order Validation & Accuracy: Verify and process inbound orders worth up to $1 billion in annual sales, ensuring each transaction meets service expectations and complies with customer‑specific requirements.
• Order Modification Management: Execute changes, cancellations, and updates in alignment with client requests while mitigating risk and protecting revenue.
• Customer Inquiry Resolution: Respond promptly to questions about order status, inventory availability, product details, pricing, claims, returns, and account health via phone, email, and fax.
• Problem Solving & Escalation: Diagnose complex issues, develop actionable solutions, and coordinate with cross‑functional teams to deliver a seamless experience.
• Cross‑Functional Collaboration: Partner with Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and the field Sales Force to ensure alignment and timely issue resolution.
• Technology Utilization: Leverage tools such as Delivery Ware, Team‑Email, customer portals, and Electronic Data Interchange (EDI) to provide accurate, real‑time information.
• Continuous Improvement: Identify trends in customer feedback, propose process enhancements, and contribute to initiatives that elevate overall service quality.
• Documentation & Reporting: Maintain meticulous records of interactions, orders, and resolutions to support analytics and compliance requirements.
• Ad Hoc Projects: Participate in special projects, training sessions, and team initiatives as assigned by leadership.

Essential Qualifications

• Education: Associate’s degree or higher (Bachelor’s preferred) in Business, Communications, or a related field.
• Experience: Minimum of 1 year in a customer‑service role within a service‑oriented industry, preferably handling B2B accounts.
• Technical Proficiency: Strong command of Microsoft Excel, Word, and PowerPoint; prior experience with SAP or similar ERP systems is a plus.
• Communication Skills: Exceptional written and verbal communication abilities, with a talent for translating technical details into clear, customer‑friendly language.
• Problem‑Solving Acumen: Demonstrated capacity to analyze issues, develop solutions, and follow through to resolution under pressure.
• Organizational Skills: Ability to manage a high volume of orders and inquiries while maintaining accuracy and meeting service level agreements.
• Team Orientation: Proven track record of working independently and collaboratively across departments to achieve shared goals.

Preferred Qualifications & Additional Skills

• Experience with Electronic Data Interchange (EDI) and other order‑management platforms.
• Familiarity with logistics, supply‑chain concepts, or transportation coordination.
• Certification in Customer Service Excellence (e.g., HDI, COPC).
• Multilingual abilities to support a diverse client base.
• Demonstrated interest in home, security, or digital product trends.

Core Competencies for Success

• Customer‑Centric Mindset: A genuine passion for delivering value and delight to every client.
• Attention to Detail: Precision in data entry, order verification, and documentation.
• Adaptability: Comfort thriving in a fast‑paced, remote environment with shifting priorities.
• Collaboration: Ability to build strong relationships with internal stakeholders and external partners.
• Time Management: Efficiently prioritize tasks to meet deadlines and service level commitments.

Compensation, Benefits & Perks

Base Salary: $35,000 – $45,000 USD annually (range may vary based on experience, education, and location).

Performance Incentives: Eligibility for an annual bonus tied to company and individual performance, or a role‑based sales incentive plan.

Health & Wellness: Comprehensive medical, dental, and vision plans, along with mental‑health resources and wellness programs.

Retirement Savings: Market‑leading 401(k) plan with company matching contributions.

Work‑Life Flexibility: Remote work setup, flexible time‑off policies, and paid parental/adoption leave.

Employee Discounts: Access to product discounts across the brighthush brand family.

Learning & Development: Tuition reimbursement, certifications, and internal training pathways to accelerate career growth.

Community & Inclusion: Participation in Employee Resource Groups (ERGs) that foster belonging, mentorship, and cultural awareness.

Culture & Work Environment at brighthush

Our culture is built on three pillars: People, Innovation, and Integrity. At brighthush, you will join a collaborative community where ideas are welcomed, achievements are celebrated, and every associate is empowered to make an impact. We champion diversity, equity, and inclusion, ensuring that every voice is heard and valued. Remote employees are fully integrated into the company fabric through virtual town halls, regular check‑ins, and digital social events that keep the team spirit alive.

Career Growth Opportunities

Starting as a Customer Service Representative opens multiple pathways within brighthush:

• Specialist Tracks: Move into order‑management, claims, or technical support specialist roles.
• Leadership Development: Progress to Team Lead, Supervisor, or Manager positions overseeing larger client portfolios.
• Cross‑Functional Mobility: Leverage your experience to transition into Sales Operations, Supply Chain, or Product Management.
• Continuous Learning: Access to e‑learning platforms, mentorship programs, and industry conferences to keep your skills future‑ready.

How to Apply

If you are a motivated, personable professional who thrives under pressure and is eager to contribute to a market‑leading organization, we want to hear from you. Click the link below to submit your application and begin your journey with brighthush. Join us in shaping the next generation of home, security, and digital experiences.

Apply To This Job

Equal Opportunity & Accessibility

brighthush is an equal‑opportunity employer. We evaluate all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. If you require a reasonable accommodation during the application or interview process, please contact us at [email protected] with details of your request.

Join the brighthush Family

Ready to make a meaningful impact, grow your career, and be part of a forward‑thinking organization? Apply today and become a vital part of the brighthush story.