Customer Service Representative – Remote, Flexible Hours, Home Healthcare Support – Join brighthush

About brighthush

brighthush is a leading provider of compassionate, high‑quality home healthcare services across the United States. Our mission is simple yet powerful: to empower patients and their families to live healthier, happier lives in the comfort of their own homes. With a growing network of skilled clinicians, cutting‑edge technology, and a culture that values empathy, innovation, and continuous improvement, brighthush is redefining what it means to deliver care at home.

As a remote Customer Service Representative, you will be the first point of contact for patients, families, and referral partners. Your role is pivotal in ensuring that every interaction reflects the professionalism and warmth that brighthush is known for. Whether you’re answering a call from a new patient, coordinating an appointment, or troubleshooting a technical issue, you’ll help create seamless, positive experiences that keep our patients satisfied and our partners confident.

Key Responsibilities

• First‑Line Support: Serve as the initial touchpoint for patients, families, and referral sources, providing courteous, accurate, and timely assistance.
• Information Management: Review patient histories, verify membership status, and capture clinical and demographic data accurately in the brighthush patient portal.
• Appointment Coordination: Schedule and confirm appointments, ensuring optimal alignment with provider availability and patient preferences.
• Technical Assistance: Offer basic troubleshooting for patients and partners using our digital platforms, escalating complex issues to the appropriate technical teams.
• Referral Processing: Receive and process incoming referrals from providers and other referral sources, ensuring all required documentation is complete and accurate.
• Quality Assurance: Maintain high standards of data integrity, confidentiality, and compliance with HIPAA and other regulatory requirements.
• Continuous Improvement: Identify recurring issues or bottlenecks and collaborate with cross‑functional teams to implement process enhancements.
• Team Collaboration: Participate in regular virtual huddles, training sessions, and knowledge‑sharing forums to stay aligned with company goals and best practices.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare, telehealth, or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, including Microsoft Office Suite (Word, Excel, Outlook) and web‑based applications.
• Experience using customer relationship management (CRM) systems or patient portals.
• Ability to work independently, manage time effectively, and meet performance metrics.
• Excellent problem‑solving skills and a proactive, solution‑oriented mindset.
• Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.

Preferred Qualifications

• Prior experience in a home healthcare or home health agency environment.
• Knowledge of healthcare terminology, insurance processes, and patient eligibility criteria.
• Experience with call‑center software (e.g., Five9, Genesys, or similar).
• Background in data entry, quality assurance, or process improvement.
• Certification in customer service or healthcare administration (e.g., Certified Customer Service Professional).

Skills & Competencies

• Empathy & Compassion: Ability to connect with patients and families, understanding their concerns and providing supportive guidance.
• Attention to Detail: Accuracy in data entry, documentation, and compliance with regulatory standards.
• Adaptability: Comfortable working in a dynamic environment with evolving processes and technologies.
• Time Management: Efficiently handle multiple tasks and prioritize responsibilities to meet deadlines.
• Team Player: Collaborate effectively with remote colleagues, supervisors, and cross‑functional teams.
• Technical Proficiency: Quick learner of new software, platforms, and digital tools.
• Problem‑Solving: Identify root causes of issues and propose actionable solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you will have access to a range of professional development resources:

• Structured onboarding program with mentorship from experienced team members.
• Regular e‑learning modules covering healthcare industry trends, compliance, and customer service excellence.
• Opportunities to cross‑train in related roles such as clinical scheduling, quality assurance, or operations.
• Clear career pathways to supervisory, team lead, or specialized clinical support positions.
• Annual performance reviews with actionable feedback and goal‑setting.

Work Environment & Company Culture

brighthush thrives on a culture of respect, collaboration, and innovation. Even though you’ll be working from home, you’ll feel connected to a vibrant community through:

• Weekly virtual town halls and team‑building activities.
• Open‑door communication channels with leadership and peers.
• Recognition programs that celebrate individual and team achievements.
• Commitment to work‑life balance, with flexible scheduling that respects personal commitments.
• Inclusive environment that values diverse perspectives and encourages continuous learning.

Compensation & Benefits

We offer competitive pay and a comprehensive benefits package designed to support your well‑being and professional growth:

• Hourly rate: $12 per hour, with potential for overtime and performance bonuses.
• Flexible scheduling: Choose your own hours within the core operating window (Mon‑Fri, 8 a.m.–7 p.m. ET) and work at least 20 hours per week.
• Remote work: Enjoy the convenience of working from home with all necessary equipment and technical support.
• Health & wellness: Access to virtual health coaching, mental health resources, and wellness programs.
• Professional development: Reimbursement for relevant certifications, courses, and conferences.
• Paid time off: Accrued vacation and sick leave based on tenure.
• Retirement savings: 401(k) plan with company match after a probationary period.

How to Apply

Ready to make a meaningful impact in the lives of patients and families? Click the link below to submit your application and join the brighthush family. We’re hiring fast, so don’t wait—your next career adventure starts here.

We look forward to welcoming you to a team that values compassion, innovation, and excellence. Together, we’ll continue to bring brighter, healthier futures to patients across the nation.