Experienced Remote Customer Service Associate – Ticketing & Event Support Specialist for brighthush – Deliver Exceptional Customer Experience & Drive Operational Excellence

About brighthush and the Event Ticketing Landscape

At brighthush, we’re redefining how people discover, purchase, and enjoy live events. From sold‑out concerts and world‑class sports fixtures to niche theater productions and community festivals, our platform connects fans with unforgettable moments while empowering event organizers with powerful, data‑driven tools. In a world where experiences matter more than products, we’re committed to delivering seamless, personalized service that turns first‑time buyers into lifelong advocates.

Our success hinges on one simple truth: the customer is at the heart of everything we do. That’s why we’re looking for a dedicated Remote Customer Service Associate to join our growing support team. If you thrive in a fast‑paced, customer‑centric environment and love helping people navigate the ticketing journey, brighthush is the place for you.

Key Responsibilities – Your Day‑to‑Day Impact

• Multi‑Channel Support Excellence – Handle inbound phone calls, emails, and live chat inquiries with professionalism and empathy, ensuring every customer receives accurate, timely information about ticket availability, order status, billing, and payment options.
• Ticket Inventory Management – Process ticket consignment and purchase requests, update inventory records, and coordinate with the operations team to maintain real‑time accuracy across all event listings.
• Team Collaboration & Coverage – Work closely with fellow support agents, sales, and technical teams to meet coverage schedules, share best practices, and elevate overall service quality.
• Customer Advocacy – Champion the customer’s voice in every interaction, turning challenges into opportunities for delight and fostering long‑term loyalty.
• Performance & Quality Assurance – Consistently meet or exceed productivity metrics, response time targets, and quality standards set by brighthush’s Service Level Agreements (SLAs).
• Continuous Improvement – Identify recurring issues, propose process enhancements, and contribute to the development of knowledge base articles and training materials.
• Compliance & Security – Adhere to data protection regulations and internal policies, safeguarding customer information and maintaining trust.

Essential Qualifications – What We Expect

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in a ticketing, e‑commerce, or event‑management environment.
• Proficiency with CRM systems (e.g., Zendesk, Freshdesk) and ticketing platforms.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Excellent problem‑solving abilities and a calm, solution‑focused demeanor under pressure.
• Reliable home office setup with a high‑speed internet connection, a dedicated workspace, and a modern headset.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed to support a 24/7 customer base.

Preferred Qualifications – Bonus Points

• Experience with ticketing APIs or integration tools.
• Knowledge of event industry terminology (e.g., seat maps, VIP packages, resale policies).
• Previous remote work experience with a proven track record of meeting or exceeding KPIs.
• Familiarity with data analytics tools (e.g., Google Analytics, Tableau) to interpret customer trends.
• Certification in customer experience or related fields.

Core Skills & Competencies for Success

• Customer‑First Mindset – Prioritizing the customer’s needs and delivering personalized solutions.
• Technical Proficiency – Navigating multiple software platforms with ease and troubleshooting basic technical issues.
• Adaptability – Quickly adjusting to new processes, product updates, and shifting priorities.
• Collaboration – Working effectively across departments to resolve complex customer concerns.
• Time Management – Balancing high call volumes while maintaining accuracy and quality.
• Data‑Driven Decision Making – Using metrics and customer feedback to inform improvements.

Career Growth & Learning Opportunities at brighthush

At brighthush, we believe that investing in our people fuels our collective success. As a Remote Customer Service Associate, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and advanced customer engagement techniques.
• Clear career pathways – from Senior Support Specialist to Team Lead, and beyond into product management, operations, or sales roles.
• Cross‑functional projects that expose you to different facets of the business, enhancing your skill set and visibility.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture – Why brighthush Stands Out

We’re a distributed team of passionate professionals who value transparency, collaboration, and continuous improvement. Our culture is built on:

• Flexibility – Work from anywhere in the U.S. with a flexible schedule that respects your life outside of work.
• Community – Monthly virtual coffee chats, quarterly all‑hands meetings, and an open‑door policy that encourages idea sharing.
• Diversity & Inclusion – A commitment to creating an inclusive environment where every voice is heard and celebrated.
• Innovation – A fast‑moving startup mindset that rewards experimentation and creative problem solving.
• Recognition – Regular shout‑outs, spot bonuses, and a peer‑to‑peer recognition platform to celebrate wins.

Compensation, Perks, and Benefits – We Value Your Well‑Being

While the exact salary range is competitive and commensurate with experience, we also offer a comprehensive benefits package designed to support your health, growth, and financial security:

• Competitive base salary with performance‑based incentives.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and flexible holiday scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including mental health resources and virtual fitness classes.
• Discounts on tickets for brighthush events and partner venues.

Ready to Join the brighthush Team?

If you’re passionate about delivering world‑class customer experiences, thrive in a remote, collaborative setting, and want to help shape the future of live entertainment, we want to hear from you. Bring your enthusiasm, expertise, and curiosity to brighthush, and together we’ll create unforgettable moments for fans around the globe.

Apply Today and become a vital part of the brighthush family. Let’s elevate event experiences, one ticket at a time.