Senior Customer Success Manager – Technical Account Management & Strategic Procurement Advisory at brighthush

About brighthush

brighthush is a trailblazing SaaS platform that empowers businesses to transform the way they manage B2B purchasing. By integrating procurement, finance, legal, IT, and compliance workflows into a single, intuitive interface, we help organizations unlock immediate value, streamline operations, and accelerate growth. Our mission is to democratize procurement excellence, making it accessible to companies of all sizes—from fast‑moving startups to industry leaders. With a rapidly expanding customer base that spans diverse sectors, we are on the lookout for a seasoned professional who can drive success, build lasting relationships, and shape the future of procurement technology.

Why Join brighthush?

• Impactful Work: You’ll be the trusted advisor for some of the most innovative companies in the world, guiding them to achieve measurable business outcomes.
• Collaborative Culture: Work side‑by‑side with world‑class engineering, product, and design teams, and influence the roadmap that drives our platform forward.
• Career Growth: As a senior leader in a fast‑growing startup, you’ll have the opportunity to shape the Customer Success organization, mentor junior teammates, and move into executive roles.
• Equity & Benefits: Competitive salary, equity, full health, vision & dental coverage, flexible PTO, 401(k) plan, and a generous home‑office budget.
• Diversity & Inclusion: We celebrate differences and are committed to creating a welcoming environment for all.

Key Responsibilities

As a Senior Customer Success Manager at brighthush, you will own a portfolio of high‑value clients and be responsible for their success across the entire customer lifecycle. Your day‑to‑day activities will include:

• Defining and tracking customer business outcomes, ensuring alignment with strategic goals.
• Acting as a trusted procurement advisor, educating customers on best practices and the full capabilities of the brighthush platform.
• Building and nurturing relationships with key stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
• Maintaining high levels of engagement and satisfaction by monitoring adoption metrics, health scores, and renewal indicators.
• Collaborating closely with Product and Engineering to translate customer needs into new features, enhancements, and bug fixes.
• Leading implementation and onboarding initiatives, ensuring a smooth transition from sales to post‑sale success.
• Training and empowering customers to become product specialists, fostering self‑sufficiency and long‑term value.
• Partnering with the Renewals team to achieve Net Revenue Retention (NRR) targets and identify upsell opportunities.
• Continuously improving Customer Success assets, processes, and playbooks to increase efficiency and scalability.

Essential Qualifications

• 8+ years of experience in customer‑facing roles such as Customer Success, Account Management, or Strategic Consulting.
• Proven track record in B2B SaaS environments, ideally in high‑velocity, growth‑stage companies.
• Hands‑on experience in procurement, sourcing, or vendor management, with familiarity in ERP (e.g., Netsuite, Coupa), HRIS (e.g., Workday), CLM, GRC, JIRA, ServiceNow, and other workflow tools.
• Strong project management skills, capable of juggling multiple accounts and priorities simultaneously.
• Excellent interpersonal and communication skills, with the ability to build rapport quickly and establish trust with senior stakeholders.
• Creative problem‑solving mindset, detail‑oriented, and process‑driven.
• Proactive team player who identifies gaps, takes ownership, and is comfortable stepping into any role needed.

Preferred Qualifications

• Experience in payments software (invoicing, PO creation) and working with CFOs, Controllers, and AP/AR teams.
• Background in low‑code/no‑code SaaS workflow configuration.
• Experience at a top‑tier consulting firm or an MBA degree.
• Previous success in a senior Customer Success or Technical Account Management role at a high‑growth startup.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate business objectives into actionable plans.
• Customer Advocacy: Passion for championing the customer’s voice within the organization.
• Data‑Driven Decision Making: Proficiency in using analytics to monitor health scores, adoption, and churn risk.
• Influence & Negotiation: Skilled at guiding cross‑functional teams and negotiating renewal terms.
• Technical Acumen: Comfortable discussing technical integrations, APIs, and platform capabilities with engineering.
• Leadership & Mentorship: Experience coaching junior team members and fostering a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Senior Customer Success Manager, you will:

• Lead the design and execution of a scalable Customer Success framework that can be replicated across new markets.
• Mentor and develop a high‑performing team of Customer Success Specialists and Account Managers.
• Collaborate with Product, Engineering, and Sales to influence the product roadmap and go‑to‑market strategy.
• Participate in executive leadership meetings, contributing insights that shape company strategy.
• Attend industry conferences, workshops, and training programs to stay ahead of procurement and SaaS trends.

Work Environment & Culture

brighthush thrives on a culture of ownership, transparency, and relentless curiosity. We value:

• Ownership: Every team member is empowered to make decisions that benefit the customer and the company.
• Open Communication: We encourage candid conversations, feedback loops, and cross‑functional collaboration.
• Underdog Mindset: We celebrate bold ideas, calculated risk‑taking, and the drive to disrupt the status quo.
• Work‑Life Balance: Flexible PTO, remote work options, and a supportive environment help you thrive both personally and professionally.

Compensation & Benefits

• Base Salary: $160,000 – $190,000 OTE, commensurate with experience and location.
• Equity: Generous startup equity package to share in the company’s growth.
• Health Benefits: Comprehensive Apply for this job