Customer Service Representative – Remote, Insurance & Financial Services – Join brighthush as a Full‑Time Agent Team Member with Flexible Hours

About brighthush

brighthush is not just a name; it’s a promise of innovation, integrity, and impact in the insurance and financial services landscape. Founded on the belief that every individual and business deserves personalized protection and financial confidence, brighthush partners with leading insurers, banks, and fintech innovators to deliver solutions that are as dynamic as the markets they serve. Our culture is built on three pillars: customer obsession, continuous learning, and community empowerment. By blending cutting‑edge technology with human‑centric service, we help clients safeguard what matters most while fostering lasting relationships rooted in trust and transparency.

Why brighthush is the Place to Grow Your Career

In today’s fast‑evolving financial ecosystem, the role of a customer service professional is more critical than ever. At brighthush, you’ll be at the frontline of change, guiding clients through complex policy options, claims processes, and financial planning. We empower our team members with:

• Full remote flexibility – work from anywhere while staying connected to a vibrant, collaborative community.
• Structured career pathways – from entry‑level support to leadership roles in sales, underwriting, or claims.
• Ongoing learning – access to industry certifications, webinars, and mentorship programs.
• A culture that celebrates transparency, innovation, and work‑life balance.

Role Overview

As a Remote Customer Service Representative – brighthush Agent Team Member, you will be the first point of contact for our diverse client base. Your mission is to provide seamless, empathetic support across the entire customer journey: from initial inquiry to policy management and claims resolution. You will collaborate closely with sales, underwriting, and claims teams to ensure every client interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Build and nurture client relationships: Establish trust with new and existing customers, ensuring they feel heard, valued, and confident in their coverage options.
• Deliver prompt, accurate, and friendly service: Respond to inquiries regarding policy availability, eligibility, coverage details, policy changes, transfers, claim submissions, and billing clarifications.
• Educate customers on insurance options: Use a needs‑based review process to explain complex products in clear, relatable terms, helping clients make informed decisions.
• Follow up and track customer interactions: Maintain detailed records in our CRM, ensuring all customer touchpoints are logged and any outstanding issues are resolved in a timely manner.
• Collaborate with the sales and claims teams: Work closely with agents and support staff to coordinate policy updates, claim status, and billing adjustments.
• Adhere to compliance and quality standards: Follow all regulatory guidelines and internal policies to protect client data and maintain the highest level of service integrity.
• Contribute to continuous improvement: Share insights and suggestions that enhance customer experience, streamline processes, and elevate overall team performance.

Essential Qualifications

• Excellent communication skills: Strong written, verbal, and listening abilities are essential for clear, empathetic interactions with clients.
• Self‑motivated and proactive: Demonstrated ability to take initiative, solve problems independently, and drive results without constant supervision.
• Detail‑oriented: Precision in data entry, policy documentation, and follow‑up actions to avoid errors and ensure compliance.
• Ability to work effectively in a team environment, collaborating with agents, claims specialists, and support staff.
• Must be able to obtain a Property & Casualty license and a Life & Health license (or be willing to pursue them).

Preferred Qualifications

• Prior experience in a customer service or sales support role within the insurance or financial services industry.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Knowledge of insurance terminology, policy structures, and regulatory requirements.
• Experience working remotely with strong time‑management and self‑discipline skills.
• Multilingual abilities to serve a diverse client base.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong analytical skills to assess client needs and recommend appropriate coverage.
• Excellent organizational skills to manage multiple priorities and deadlines.
• Adaptability to evolving policies, procedures, and technology platforms.
• High emotional intelligence to handle sensitive or complex client situations with empathy.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater impact. As a Customer Service Representative, you’ll have the chance to:

• Earn a Property & Casualty license and a Life & Health license, opening doors to advanced roles in sales, underwriting, or claims management.
• Progress into supervisory or team‑lead positions, overseeing a group of customer service agents and shaping the customer experience strategy.
• Participate in ongoing training programs, webinars, and industry conferences to stay ahead of market trends and regulatory changes.
• Benefit from mentorship programs that pair you with experienced agents and leaders within brighthush.

Work Environment & Company Culture

Our remote work model empowers you to balance professional responsibilities with personal commitments. Despite the distance, we maintain a strong sense of community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Interactive collaboration tools (Slack, Microsoft Teams, Zoom) that keep communication fluid.
• Regular recognition programs celebrating individual and team achievements.
• A culture that values transparency, continuous improvement, and a healthy work‑life balance.

Compensation & Benefits

While the base salary is competitive, we also offer:

• Commission and bonus structures tied to performance metrics.
• Paid time off, including vacation, personal days, and sick leave.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) retirement plan with company match (for full‑time team members).
• Professional development stipend to support courses, certifications, and conferences.
• Flexible work hours and a fully remote setup, eliminating commute time.

How to Apply

If you’re motivated to succeed, thrive in a customer‑focused environment, and are ready to grow with a dynamic agency, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the brighthush team.

Conclusion

At brighthush, we’re more than just an agency—we’re a community dedicated to empowering clients and employees alike. As a Customer Service Representative – brighthush Agent Team Member, you’ll play a pivotal role in shaping the customer journey, building lasting relationships, and driving the success of our clients and our organization. If you’re ready to bring your passion for service, your proactive mindset, and your commitment to excellence to a forward‑thinking, remote team, we can’t wait to hear from you.