Customer Service Representative – Remote (Per Diem) – Central Florida Nursing Team – Specialty Pharmacy & Infusion Care

About brighthush and the Future of Specialty Pharmacy

brighthush is a trailblazer in the specialty pharmacy arena, redefining how patients access high‑complexity medications and home‑based therapies. With a mission anchored in compassion, innovation, and relentless pursuit of excellence, brighthush empowers healthcare providers, patients, and caregivers to achieve better health outcomes. Our Central Florida Nursing Team is the backbone of this mission, ensuring seamless coordination between pharmacists, nurses, and patients across a network of regional branches.

In an era where personalized medicine and home‑based care are becoming the norm, brighthush stands at the forefront of delivering safe, timely, and cost‑effective therapies directly to patients’ homes. We believe that every patient deserves the highest level of care, and our dedicated customer service professionals play a pivotal role in making that vision a reality.

Why Join brighthush?

At brighthush, you’ll experience a culture that values collaboration, continuous learning, and work‑life balance. Whether you’re working from home or our Longwood office, you’ll enjoy:

• Flexible remote work options with a clear schedule that respects your personal commitments.
• Access to cutting‑edge technology and tools that streamline patient scheduling, data entry, and communication.
• A supportive team environment where your ideas are heard and your growth is nurtured.
• Competitive compensation, comprehensive benefits, and a commitment to your professional development.

Key Responsibilities

As a Customer Service Representative on the Central Florida Nursing Team, you will be the first line of contact for both internal and external stakeholders. Your role will involve:

• Coordinating home infusion visits by collaborating with Nurse Managers, Supervisors, field staff, and patients to schedule appointments within a defined region.
• Completing all nurse assignments, rescheduling visits based on patient availability, and onboarding new patients with the appropriate nursing staff.
• Proactively monitoring patient appointments to confirm accuracy and ensuring timely communication with all parties.
• Serving as a liaison between pharmacy, reimbursement, and nursing departments to facilitate nursing referrals and maintain exceptional customer service.
• Managing communication across multiple channels—fax, email, instant messaging, and phone—while prioritizing follow‑ups and maintaining a clear audit trail.
• Manipulating complex Excel spreadsheets to identify tasks, prioritize urgency, and track completion status.
• Responding promptly to inquiries from patients, field staff, and internal departments regarding nursing referrals, schedules, and general information.
• Investigating and researching issues, providing timely resolutions, and escalating when necessary.
• Demonstrating initiative in problem solving, multitasking, and critical thinking to ensure smooth operations.
• Accurately entering data into the appropriate systems, maintaining data integrity, and ensuring compliance with regulatory standards.

Essential Qualifications

• High school diploma or GED (required).
• Minimum of 3 years of customer service experience in a healthcare or related environment.
• Proficiency in Microsoft Excel and Outlook, with the ability to navigate complex spreadsheets and email systems efficiently.
• Strong attention to detail and a proactive work ethic.
• Excellent written and oral communication skills, with a professional tone suitable for diverse audiences.
• Ability to adapt quickly in a dynamic work environment, learn new processes, solve problems, and make independent decisions.
• Reliable internet connection (cable broadband or fiber optic) with minimum speeds of 10 Mbps download and 5 Mbps upload for remote work.

Preferred Qualifications

• Experience in a specialty pharmacy, infusion, or clinical support role.
• Knowledge of healthcare regulations, HIPAA compliance, and data privacy best practices.
• Familiarity with electronic health record (EHR) systems and scheduling software.
• Previous experience working in a per diem or flexible schedule environment.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.

Key Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Analytical thinking and problem‑solving abilities.
• Effective time management and prioritization skills.
• Collaboration and teamwork across cross‑functional departments.
• Resilience and adaptability in a fast‑paced, evolving healthcare landscape.
• Tech‑savvy: Comfortable with new software, data entry, and digital communication tools.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training programs that cover clinical knowledge, compliance, and soft skills.
• Mentorship from experienced nurses, pharmacists, and managers who guide your professional journey.
• Opportunities to transition into clinical support, operations, or project management roles as you gain experience.
• Regular performance reviews and clear career pathways that reward initiative, innovation, and dedication.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, transparency, and empowerment. Our values are reflected in:

• Open communication channels that encourage feedback and continuous improvement.
• A collaborative atmosphere where every team member’s contribution is valued.
• Commitment to diversity and inclusion, ensuring a welcoming environment for all.
• Work‑life balance initiatives, including flexible scheduling and remote work options.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based bonuses and incentives tied to team and individual metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• Retirement savings plan with employer matching contributions.
• Paid time off, holidays, and sick leave to support your well‑being.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program, wellness resources, and mental health support.

How to Apply

Ready to make a meaningful impact on patient care while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Accommodation Requests

If you require a reasonable accommodation to complete the online application process, please contact our recruitment team at [email protected]. This email address is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

Join brighthush – Where Compassion Meets Innovation

At brighthush, we’re not just a company; we’re a community dedicated to improving lives through specialized pharmacy and infusion services. Your role as a Customer Service Representative will be instrumental in ensuring patients receive the care they need, when they need it. If you’re driven, detail‑oriented, and passionate about making a difference, we want to hear from you.

Take the next step in your career—apply today and become part of a team that values your expertise, supports your growth, and shares your commitment to exceptional patient care.