Customer Service Representative – Travel & Hospitality – Remote, Full‑Time, Brighthush

About Brighthush

Brighthush is a trailblazer in the travel and hospitality sector, redefining the way people experience the world. With a global network of partners, a passion for personalized service, and a commitment to sustainability, Brighthush empowers travelers to create unforgettable journeys. Our mission is to make travel accessible, enjoyable, and seamless for every client, no matter where they are in the world.

Why Join Brighthush?

At Brighthush, you’ll be part of a forward‑thinking, customer‑centric team that values innovation, collaboration, and continuous learning. Working remotely gives you the flexibility to balance your professional and personal life while contributing to a company that is shaping the future of travel. Whether you’re a seasoned travel professional or just starting your career, Brighthush offers a platform to grow, learn, and thrive.

Role Overview

As a Customer Service Representative – Travel, you will be the first point of contact for our clients, guiding them through every step of their travel planning journey. Your role will involve researching destinations, coordinating bookings, and ensuring a smooth, personalized experience from inquiry to post‑trip follow‑up.

Key Responsibilities

• Deliver exceptional customer service to clients planning trips, ensuring a positive and memorable experience.
• Research and recommend travel options, including cruises, vacation packages, tours, and hotel stays, tailored to client preferences and budgets.
• Answer client inquiries via email, chat, and phone, providing timely, accurate, and helpful information.
• Communicate with travel suppliers—airlines, hotels, tour operators—to confirm reservations, secure upgrades, and resolve any issues.
• Maintain meticulous records of client interactions, bookings, and follow‑up actions in our CRM system.
• Stay current on travel promotions, supplier updates, and destination insights to offer clients the best value.
• Provide pre‑travel support (e.g., visa assistance, travel insurance) and post‑travel follow‑up to gather feedback and nurture long‑term relationships.
• Collaborate with the internal team to streamline processes, share best practices, and contribute to continuous improvement.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree in hospitality, tourism, business, or related field is a plus.
• Proven customer service experience, preferably in travel or hospitality.
• Strong written and verbal communication skills in English; additional languages are a bonus.
• Comfortable using email, online booking platforms, and basic computer tools.
• Excellent organizational skills with keen attention to detail.
• Self‑motivated, able to work independently in a remote environment.
• Positive attitude, professional demeanor, and a genuine passion for helping others.

Preferred Qualifications

• Experience with travel booking systems (e.g., Sabre, Amadeus, or similar).
• Knowledge of travel industry trends, popular destinations, and seasonal promotions.
• Experience in a remote or virtual team setting.
• Familiarity with CRM software (e.g., Salesforce, HubSpot).
• Previous exposure to handling travel insurance or visa documentation.

Core Skills & Competencies

• Customer‑first mindset: Anticipate client needs and exceed expectations.
• Problem‑solving: Resolve booking issues swiftly and creatively.
• Time management: Prioritize tasks and meet deadlines in a fast‑paced environment.
• Adaptability: Thrive in a dynamic industry with changing regulations and market conditions.
• Team collaboration: Share insights, support colleagues, and contribute to a positive team culture.
• Tech proficiency: Comfortable navigating multiple digital tools and learning new platforms quickly.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have access to:

• Comprehensive onboarding and ongoing training modules covering travel products, industry best practices, and customer service excellence.
• Mentorship programs pairing you with senior travel experts to accelerate your professional development.
• Cross‑functional projects that expose you to sales, marketing, and product teams, broadening your skill set.
• Annual travel industry conferences and webinars to keep you at the forefront of emerging trends.
• Clear career pathways to roles such as Travel Consultant, Account Manager, or Operations Lead.

Work Environment & Company Culture

Brighthush fosters a culture of inclusivity, innovation, and work‑life balance. Our remote team enjoys:

• Flexible scheduling to accommodate different time zones and personal commitments.
• Regular virtual team‑building events, happy hours, and wellness challenges.
• Open communication channels—weekly town halls, Slack communities, and one‑on‑one check‑ins.
• A supportive environment where ideas are welcomed, and feedback is constructive.
• Commitment to sustainability—our travel solutions prioritize eco‑friendly options and responsible tourism.

Compensation, Perks & Benefits

While specific figures vary by location and experience, Brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote customer service roles.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance options.
• Paid time off, including vacation, sick leave, and personal days.
• Employee travel discounts—access to exclusive deals on flights, hotels, and tours.
• Professional development stipend for courses, certifications, and conferences.
• Technology stipend to support a home office setup.

How to Apply

Ready to embark on a rewarding career that blends customer service with the excitement of travel? Click the link below to submit your application and join the Brighthush team.

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Join Brighthush Today!

At Brighthush, we’re not just booking trips—we’re crafting experiences that last a lifetime. If you’re passionate about helping people explore the world, thrive in a remote setting, and want to grow with a company that values innovation and customer delight, we want to hear from you. Apply now and become part of a team that’s redefining travel, one client at a time.