Customer Service Specialist

This job is fully remote, 6 month contract with extension. NO THIRD Parties. DO NOT apply or message if you are working with a third party. Thank you. Job Description: Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders across Gartner to coordinate requests with our Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive. In the role of CES Specialist, you will act as a connector between internal and external Clients and the Gartner Analyst community to problem solve around our clients most pressing technology and business-related questions and problems. What you’ll do Interprets client needs and identifies the most relevant of our Analyst to fulfill the request Provides research and resources to business leaders to help improve their businesses Partners with internal stakeholders on client needs Reads industry research and develops understanding of complex topics Provides executive level customer service Builds strong working relationships with the our Business & Technology Insights Analyst community and receives unlimited access to all Gartner research content Skills: What you’ll need Bachelor's degree and/or equivalent customer service experience Experience in proactive problem solving with complex scenarios Strong time management and organizational skills Analytical mindset Strong business acumen Great written and verbal (live) communication skills, able to adjust style based on audience Who you are Technologically savvy: able to quickly learn new systems and tools Works well in team environment Growth mindset with self-starter attitude Strong interest in business and technology along with a willingness to learn Education: Bachelor's degree preferred.