Customer Service Specialist – Power & Utilities – Remote – 12‑Month Contract with Growth Potential

About brighthush and the Power & Utilities Landscape

brighthush is a leading partner in the energy sector, dedicated to delivering reliable, sustainable power solutions to communities across the United States. In an era where energy efficiency and smart grid technology are reshaping how we consume electricity, brighthush stands at the forefront, empowering customers with innovative products and services that make a real difference in their daily lives. As a remote, contract-based role, this position offers the flexibility to work from anywhere while contributing to a mission that matters.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of a thriving energy ecosystem. Our team is composed of passionate professionals who value collaboration, continuous learning, and a culture of inclusivity. By joining us, you’ll:

• Be part of a forward‑thinking organization that prioritizes customer satisfaction and operational excellence.
• Gain exposure to cutting‑edge energy products and programs that help households reduce consumption and lower bills.
• Work in a supportive, remote environment that encourages work‑life balance.
• Enjoy a clear pathway for career advancement, with opportunities to transition into senior customer support, program management, or technical roles.

Key Responsibilities

As a Customer Service Specialist I, you will be the first point of contact for customers seeking assistance with home energy audits, billing inquiries, and product information. Your day‑to‑day tasks will include:

• Managing inbound call volume for both program enrollment and high‑bill inquiries, ensuring timely and accurate responses.
• Scheduling home energy audits and coordinating phone‑assisted audit sessions.
• Providing detailed information about accounts, products, and services, and guiding customers through the enrollment process.
• Analyzing customer usage data to offer tailored energy‑saving recommendations.
• Resolving complaints and disputes related to billing, service quality, or product performance.
• Processing orders and applications, updating pricing, and handling service changes or discontinuations.
• Generating and maintaining program data, running reports, and updating customer records in Salesforce.
• Collaborating with internal departments (e.g., billing, technical support, field service) to ensure seamless customer experiences.
• Identifying upsell opportunities for additional services or products that align with customer needs.
• Visiting customer premises, when necessary, to resolve complex issues or gather additional information.

Essential Qualifications

We’re looking for candidates who bring a blend of customer‑centric mindset and analytical acumen. The following qualifications are essential:

• High school diploma or equivalent; associate’s degree preferred.
• 0–3 years of experience in a customer service or call center environment, ideally within utilities, telecommunications, or a related field.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems such as Salesforce.
• Strong verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Excellent problem‑solving skills and the ability to analyze data to provide actionable insights.
• Demonstrated ability to handle high‑volume call traffic while maintaining a calm, professional demeanor.
• Legal authorization to work in the United States; no sponsorship required.

Preferred Qualifications

While not mandatory, the following experience will set you apart:

• Prior experience in the energy or utilities sector, including knowledge of home energy audit processes.
• Familiarity with billing systems and the ability to troubleshoot billing discrepancies.
• Experience with data analysis tools and the ability to generate reports from complex datasets.
• Knowledge of energy efficiency programs, rebates, and incentive structures.
• Experience in a remote work setting, demonstrating self‑discipline and strong time‑management skills.

Skills & Competencies

Success in this role requires a blend of technical and interpersonal skills:

• Customer‑Focused Mindset: Passion for helping customers achieve their energy goals.
• Analytical Thinking: Ability to interpret usage data and recommend actionable solutions.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating CRM platforms, spreadsheets, and data entry tools.
• Problem Solving: Quick to identify root causes and implement effective resolutions.
• Adaptability: Thrives in a fast‑changing environment and can manage multiple priorities.
• Team Collaboration: Works effectively with cross‑functional teams to deliver seamless service.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Service Specialist I, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new products, industry trends, and advanced customer service techniques.
• Opportunities to transition into senior support roles, program management, or technical positions.
• Participation in cross‑departmental projects that broaden your skill set and visibility.
• Access to an internal learning portal featuring courses on data analytics, energy policy, and customer experience best practices.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and inclusivity. Key highlights include:

• Fully remote work model with flexible scheduling to support work‑life balance.
• Collaborative virtual team meetings and regular check‑ins to keep everyone aligned.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Recognition programs that celebrate individual and team achievements.
• Open communication channels where ideas and feedback are welcomed and acted upon.

Compensation & Benefits

This is a 12‑month W2 contract position with a competitive hourly rate of $17.00 per hour. While the role does not include traditional PTO or benefits, brighthush offers an ACA‑compliant supplemental package that can be enrolled in at your discretion. Additional perks include:

• Opportunity to work remotely from any location within the United States.
• Access to a comprehensive benefits portal for supplemental health, dental, and vision plans.
• Professional development budget to support certifications and training.
• Employee referral program with attractive incentives.

How to Apply

Ready to make a tangible impact on how customers experience energy? Submit your application through the link below. We encourage you to highlight any relevant experience in utilities or customer service, as well as your passion for helping customers achieve energy efficiency.

Apply to This Job

Closing Statement

At brighthush, we’re building a future where energy is accessible, affordable, and sustainable for everyone. If you’re a motivated, customer‑oriented professional eager to join a dynamic team and contribute to meaningful change, we want to hear from you. Apply today and start your journey with brighthush, where your expertise fuels our mission to power communities with confidence.