Strategic Customer Insights Specialist – Orthopedics Analytics & Business Intelligence Lead

Job Overview

At brighthush, we are redefining the future of orthopaedic care by blending cutting‑edge biology with advanced technology. Our mission is to empower patients, surgeons, and healthcare systems with smarter, less invasive, and highly personalized solutions that keep millions of people moving. As a global leader in medical innovation, brighthush is committed to fostering an inclusive, collaborative environment where every individual’s unique perspective drives breakthrough outcomes.

We are seeking a highly analytical, data‑driven professional to join our Orthopaedics team as a Customer Insights Specialist (CIS). In this role, you will serve as a strategic partner to our commercial organization, leveraging advanced analytics, business intelligence, and customer data to uncover growth opportunities, shape contract strategy, and influence commercial decision‑making. Your insights will directly impact sales performance, customer satisfaction, and the overall success of our orthopaedic product portfolio.

Key Responsibilities

• Customer Analytics & Insight Generation
  • Analyze customer purchasing patterns, market share dynamics, pricing trends, and product utilization across the orthopaedic spectrum.
  • Develop and present actionable recommendations that support customer growth and align with commercial strategy.
  • Translate complex datasets into clear, concise business insights for internal stakeholders (sales leaders, regional managers) and external partners (surgeons, hospitals).
  • Create executive‑level presentations and customer‑facing materials that effectively communicate findings and strategic recommendations.
• SourceView® Administration & Analytics
  • Validate, clean, and maintain customer datasets to ensure data integrity and accuracy across all reporting platforms.
  • Conduct in‑depth customer analyses and opportunity assessments using SourceView and complementary business intelligence tools.
  • Ensure timely completion of customer requests, Salesforce cases, and reporting deliverables, maintaining high standards of quality and compliance.
• Strategic Partnership & Commercial Enablement
  • Collaborate closely with Area Directors, Regional Managers, and Sales Leadership to identify high‑impact opportunities and develop tailored engagement plans.
  • Support the creation of customer segmentation models that inform targeted marketing, pricing, and contract negotiations.
  • Act as a trusted advisor during key commercial engagements, providing data‑driven insights that influence contract terms and partnership agreements.
  • Facilitate cross‑functional workshops and training sessions to embed data‑centric thinking across the commercial organization.
• Continuous Improvement & Process Optimization
  • Identify gaps in data collection, reporting, and analytics processes, proposing and implementing solutions to enhance efficiency.
  • Collaborate with IT and data engineering teams to develop automated dashboards, real‑time metrics, and predictive models.
  • Stay abreast of industry best practices, emerging analytics tools, and regulatory changes that impact data governance and compliance.

Essential Qualifications

• Bachelor’s degree in Business Analytics, Statistics, Economics, or a related field (Master’s preferred).
• Minimum of 5 years of experience in customer analytics, commercial intelligence, or sales enablement within a high‑growth, technology‑driven environment.
• Proficiency in SQL, Python, R, or equivalent data‑analysis languages.
• Hands‑on experience with business intelligence platforms such as Tableau, Power BI, or Looker.
• Strong understanding of sales processes, contract negotiation, and commercial strategy in the healthcare or medical device industry.
• Exceptional communication skills, with the ability to translate complex data into actionable insights for both technical and non‑technical audiences.
• Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and deliver high‑quality results on time.

Preferred Qualifications

• Experience working in orthopaedics, medical devices, or related healthcare sectors.
• Knowledge of SourceView® or similar customer relationship management (CRM) platforms.
• Advanced statistical modeling and predictive analytics experience.
• Familiarity with Salesforce and its integration with analytics tools.
• Experience leading cross‑functional teams or initiatives.
• Proven track record of driving measurable business impact through data‑driven decision making.

Skills & Competencies

• Analytical Thinking – Ability to dissect complex datasets, identify patterns, and derive actionable insights.
• Strategic Vision – Align data insights with long‑term commercial objectives and market trends.
• Communication & Storytelling – Craft compelling narratives that resonate with diverse stakeholders.
• Collaboration & Influence – Work effectively across departments, building consensus and driving change.
• Project Management – Plan, execute, and monitor projects with precision and agility.
• Adaptability – Thrive in a fast‑paced, evolving environment, continuously learning and applying new tools.
• Integrity & Ethics – Uphold the highest standards of data privacy, security, and regulatory compliance.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning fuels innovation. As a Customer Insights Specialist, you will:

• Participate in a structured mentorship program with senior leaders in analytics, sales, and product strategy.
• Access a comprehensive learning platform featuring courses in advanced analytics, machine learning, and healthcare market dynamics.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.
• Take on progressively challenging projects that broaden your skill set and prepare you for future leadership roles.

Work Environment & Company Culture

Our culture at brighthush is built on three core pillars:

• Innovation – We encourage curiosity, experimentation, and bold thinking to solve complex healthcare challenges.
• Collaboration – Cross‑functional teamwork is at the heart of everything we do, ensuring diverse perspectives shape our solutions.
• Inclusion – Every voice matters. We celebrate diversity and foster an environment where all employees feel valued and empowered.

Whether you work remotely across the United States or from our West Chester, Pennsylvania office, you will experience a supportive, flexible, and dynamic workplace that values work‑life balance and personal well‑being.

Compensation, Perks & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision insurance plans.
• Flexible paid time off and paid parental leave.
• 401(k) plan with company match.
• Wellness programs, including virtual fitness classes and mental health resources.
• Professional development stipend and tuition reimbursement.
• Employee assistance program and 24/7 support.

Why Join brighthush?

By joining brighthush, you will:

• Play a pivotal role in shaping the future of orthopaedic care and improving patient outcomes worldwide.
• Work alongside a team of passionate, high‑performing professionals who are dedicated to making a difference.
• Leverage state‑of‑the‑art analytics tools and data platforms to drive strategic decisions.
• Enjoy a culture that values innovation, collaboration, and continuous growth.
• Benefit from a flexible work arrangement that supports your personal and professional life.

Ready to Make an Impact?

If you are a data‑savvy, customer‑centric professional eager to influence commercial strategy and drive measurable results in the orthopaedic space, we want to hear from you. Join brighthush and help us transform the way patients heal, one insight at a time.

Apply today and become part of a team that is redefining the future of healthcare.