Customer Service Specialist – Remote Full‑Time Healthcare Access Center Representative for brighthush (St. Louis Metro Region)

Why Join brighthush?

At brighthush, we are more than a multi‑specialty physician‑led organization – we are a community of over 600 dedicated doctors, advanced practice providers, and support professionals who share a single purpose: delivering extraordinary, patient‑centered care across the Midwest. Since our founding in 1994, brighthush has grown to serve more than 145 locations and 25+ specialties, earning national recognition for patient satisfaction, clinical excellence, and a deep commitment to the health and well‑being of the neighborhoods we call home.

Our remote Customer Service team is the first point of contact for patients, families, and providers. As a Remote Customer Service Specialist, you will be the trusted voice that guides patients through scheduling, insurance verification, medication refills, and a host of other critical interactions that keep the care continuum moving smoothly. If you thrive in a fast‑paced, technology‑driven environment and are passionate about making a tangible difference in people’s lives, brighthush is the place where your talents will shine.

Position Overview

This full‑time, remote role is based within a one‑hour radius of St. Louis, Missouri, and offers a structured, Monday‑through‑Friday schedule (8:00 am – 4:30 pm). You will work from the comfort of your home while leveraging brighthush’s state‑of‑the‑art electronic health record (EHR) system to support patients, providers, and clinical staff across our extensive network of practices.

Key Responsibilities

• High‑Volume Call Management: Answer inbound calls from patients, physicians, and external facilities, handling inquiries related to appointment scheduling, medication refills, insurance eligibility, pre‑certifications, test results, and more.
• EHR Navigation & Data Accuracy: Use brighthush’s electronic health record to validate historical patient information, capture demographic and financial data, and ensure HIPAA‑compliant privacy and security at all times.
• Critical Thinking & Issue Resolution: Quickly assess the reason for each call, apply appropriate protocols, and either resolve the issue or escalate to clinical staff when necessary, using job aids and resources to maintain high service standards.
• Appointment Coordination: Schedule patient visits according to complex provider preferences, verify insurance coverage, update eligibility, and communicate any special instructions to patients and providers.
• Insurance & MyChart Expertise: Maintain a solid understanding of insurance basics, assist patients with MyChart enrollment and usage, and provide clear guidance on billing and payment processes.
• Performance Metrics Management: Meet or exceed established targets for abandoned call rate, average speed of answer, and average transaction time while delivering courteous, professional service.
• Collaboration & Communication: Relay pertinent clinical information to physicians and clinical staff, especially after hours, and maintain positive relationships with internal teams and external partners.
• Safety‑Sensitive Awareness: Remain alert and focused throughout each shift, recognizing that this role is classified as safety‑sensitive and requires consistent vigilance.

Essential Qualifications

• Education: High School Diploma or GED required.
• Experience: 2–5 years of recent healthcare or customer service experience, preferably in a call‑center or patient‑access environment.
• Technical Proficiency: Comfortable typing at a minimum of 35 wpm with 90 % accuracy; adept at navigating complex software platforms.
• Communication Skills: Excellent verbal and written communication, with the ability to convey information clearly and empathetically.
• Problem‑Solving Ability: Strong critical‑thinking skills to assess caller needs quickly and determine the best course of action.
• Regulatory Knowledge: Familiarity with HIPAA regulations and a commitment to maintaining patient confidentiality.
• Availability: Must be able to attend a mandatory four‑week, full‑time training program (8:00 am – 4:30 pm) beginning 11/30/26, and work a consistent Monday‑Friday schedule with no weekends or holidays.

Preferred Qualifications

• Previous experience using an electronic health record system (e.g., Epic, Cerner, or similar).
• Knowledge of insurance verification processes and medical billing terminology.
• Experience with patient portal platforms such as MyChart.
• Demonstrated ability to meet performance metrics in a high‑volume call environment.
• Strong interpersonal skills that foster collaboration across multidisciplinary teams.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help patients navigate the healthcare system with ease and confidence.
• Attention to Detail: Precise data entry and documentation to ensure accurate patient records.
• Time Management: Ability to juggle multiple tasks while maintaining speed and quality.
• Adaptability: Comfortable working in a remote setting and adjusting to evolving protocols and technology updates.
• Team Orientation: Willingness to share knowledge, support peers, and contribute to a positive, collaborative culture.

Compensation, Benefits & Perks

Competitive Salary: Market‑aligned base pay commensurate with experience.

Comprehensive Benefits Package (available from day 1)

• Medical, dental, and vision coverage for you and eligible dependents.
• Life insurance and short‑/long‑term disability protection.
• Legal services and employee assistance programs.
• 401(k) plan with brighthush matching contributions and an automatic 4 % retirement contribution.
• Tuition assistance to support continued education and professional development.
• Flexible Spending Accounts for health care and dependent care.
• Paid Time Off that combines vacation, sick days, holidays, and personal time.
• Adoption assistance and other family‑friendly resources.

Learning & Development: Access to the brighthush Institute for Learning and Development, offering webinars, certifications, and career‑advancement pathways.

Remote Work Support: Stipends for home office equipment, high‑speed internet, and ergonomic accessories to ensure a productive and comfortable workspace.

Career Growth & Advancement

At brighthush, we view every role as a stepping stone toward greater responsibility. As a Remote Customer Service Specialist, you will have clear pathways to advance into senior support positions, team lead roles, or specialized clinical liaison careers. Our internal talent marketplace encourages cross‑functional moves, and our mentorship programs pair you with seasoned professionals who can guide your development.

Continuous learning is embedded in our culture. You will receive regular performance coaching, access to industry‑specific certifications, and opportunities to participate in quality‑improvement projects that directly influence patient outcomes.

Work Environment & Culture

Our remote workforce is united by a shared mission and a collaborative spirit. While you will be working from home, you will stay connected through daily virtual huddles, weekly team meetings, and an online community platform where you can share successes, ask questions, and celebrate milestones. brighthush values diversity, equity, and inclusion; we strive to create an environment where every voice is heard and every employee feels respected.

We recognize the importance of work‑life balance. Our structured schedule (no weekends or holidays) allows you to plan personal time, pursue hobbies, and maintain a healthy lifestyle. The four‑week intensive training program equips you with the knowledge and confidence to succeed, and ongoing support ensures you never feel isolated.

How to Apply

If you are ready to become the compassionate, knowledgeable voice that patients rely on, we invite you to submit your application today. Join brighthush and be part of a forward‑thinking organization that values your expertise, invests in your growth, and celebrates the impact you make every day.