Customer Service Technician – Remote Field Service & Emergency Power Distribution Specialist at brighthush

About brighthush

brighthush is a globally recognized leader in delivering cutting‑edge power distribution solutions for the most demanding, mission‑critical industries. From high‑density data centers and financial institutions to semiconductor fabs and computer service providers, brighthush equips its Fortune 100 customers with reliable, innovative, and scalable power systems that keep essential operations humming 24/7. With a heritage of engineering excellence, a relentless focus on safety, and a culture that celebrates continuous improvement, brighthush is on a rapid growth trajectory, expanding its footprint across the United States and Canada while maintaining an unwavering commitment to customer satisfaction.

Position Overview

We are seeking a highly skilled, safety‑focused Customer Service Technician to join the brighthush field service team. This is a remote‑first role that blends on‑site technical work with virtual support, ensuring that our advanced power distribution equipment operates flawlessly in mission‑critical environments. The ideal candidate thrives in fast‑paced settings, possesses strong electrical troubleshooting abilities, and embraces a customer‑first mindset. Travel across the United States and Canada is required, and occasional weekend or holiday work may be needed to support emergency incidents.

Key Responsibilities

• Startup, commissioning, and preventive maintenance of brighthush power distribution hardware, including static transfer switches, remote power panels, and other critical equipment.
• Perform on‑site service calls, diagnose faults, and execute repairs while adhering to brighthush safety protocols and industry standards.
• Provide remote assistance via phone, email, and web‑based tools, ensuring rapid response times for customers in different time zones.
• Maintain meticulous service records in the brighthush service management system, documenting work performed, parts used, and recommendations for future maintenance.
• Respond to emergency incidents through the brighthush 24/7 incident response line (1‑844‑855‑5977), delivering swift, decisive action to restore power and minimize downtime.
• Collaborate closely with brighthush engineers, project managers, and sales teams to relay field observations, suggest product improvements, and support new installations.
• Conduct training sessions for customer personnel on safe operation and basic troubleshooting of brighthush equipment.
• Adhere to all local, state, and federal electrical codes, as well as brighthush’s internal safety and quality standards.
• Participate in scheduled field service rotations, ensuring coverage across the United States and Canada while maintaining a clean driving record.

Essential Qualifications

• Minimum of 2 years of hands‑on service experience with electric power systems, preferably in data‑center or industrial environments.
• Proven ability to read and interpret electrical diagrams, schematics, and wiring layouts.
• Strong troubleshooting skills for both electrical and electronic components, including printed circuit board (PCB) diagnostics using PC‑based programming tools.
• Comprehensive knowledge of electrical personal protective equipment (PPE) and safety practices; must be able to demonstrate a safety‑first attitude on every job.
• Valid driver’s license with a clean driving record; ability to travel extensively (up to 75 % of the time) across the U.S. and Canada.
• Excellent verbal and written communication skills, enabling clear interaction with customers, teammates, and management.
• Flexibility to work evenings, weekends, and holidays when emergency incidents arise.

Preferred Qualifications

• Associate degree or higher in Electrical Engineering, Electrical Technology, or a related field.
• Military training or experience in electronics or electrical systems, providing a disciplined approach to troubleshooting and documentation.
• Certification such as NICET Level II, Journeyman Electrician, or similar industry credentials.
• Experience with high‑availability power infrastructure, including UPS systems, PDUs, and redundant power architectures.
• Familiarity with remote monitoring platforms and IoT‑enabled power management tools.
• Previous exposure to Fortune 100 or similarly large enterprise customers, demonstrating the ability to manage complex stakeholder relationships.

Core Skills & Competencies

• Technical Acumen: Deep understanding of AC/DC power distribution, grounding, and fault isolation techniques.
• Problem‑Solving: Ability to quickly isolate root causes, develop corrective actions, and implement solutions under pressure.
• Customer Service Orientation: Empathetic listening, clear communication, and a commitment to exceeding client expectations.
• Team Collaboration: Works seamlessly with engineers, project managers, and sales professionals to deliver integrated solutions.
• Adaptability: Comfortable navigating changing priorities, emergency call‑outs, and evolving technology landscapes.
• Documentation Excellence: Precise record‑keeping, report generation, and knowledge‑base contributions for continuous improvement.
• Safety Leadership: Proactively identifies hazards, enforces PPE usage, and mentors peers on safe work practices.

Compensation & Benefits

brighthush offers a competitive salary package complemented by performance‑based incentives that reward excellence and initiative. Our comprehensive benefits suite includes:

• 100 % company‑paid medical, dental, and vision coverage for you and your eligible dependents.
• 401(k) retirement plan with generous company match to help you build long‑term financial security.
• Three weeks of paid time off (PTO) annually, plus ten paid holidays and two floating holidays for personal observances.
• Robust life and disability insurance options.
• Company‑provided tools and technology, including a laptop, mobile device, and specialized diagnostic equipment.
• Travel reimbursement and per‑diem allowances for field assignments.
• Continuous learning stipend for certifications, conferences, and technical training.

Career Growth & Development

At brighthush, your career trajectory is limited only by your ambition. As a Customer Service Technician, you will have access to:

• Structured mentorship programs pairing you with senior engineers and technical leaders.
• Clear promotion pathways—from Technician to Senior Technician, Field Service Engineer, and eventually Technical Project Manager or Service Operations Lead.
• Cross‑functional exposure to product development, engineering design, and customer success teams, broadening your skill set.
• Opportunities to lead large‑scale deployments for Fortune 100 clients, enhancing your portfolio and industry reputation.
• Regular internal training sessions on emerging power technologies, safety standards, and digital diagnostics.

Work Environment & Culture

brighthush prides itself on a collaborative, inclusive, and forward‑thinking culture. Our remote‑first model empowers you to balance field work with flexible home‑office time, while our robust communication platforms keep you connected to a supportive network of peers. We celebrate diversity, champion equity, and foster an environment where every voice is heard. Whether you’re troubleshooting a critical power outage in a data center or sharing insights during a virtual “Tech Talk,” you’ll find a workplace that values innovation, integrity, and personal well‑being.

Why You’ll Love Working at brighthush

• Impactful Work: Your expertise directly safeguards the uptime of mission‑critical facilities, making a tangible difference to global businesses.
• Innovation Hub: Engage with state‑of‑the‑art power solutions and contribute to the next generation of resilient infrastructure.
• Team Spirit: Collaborate with engineers, marketers, and product managers who share a passion for excellence.
• Professional Growth: Continuous learning opportunities, clear advancement tracks, and a culture that invests in your future.
• Work‑Life Balance: Competitive PTO, flexible scheduling, and a supportive leadership team that respects personal commitments.

How to Apply

If you are ready to join a dynamic, industry‑leading organization and take your career to the next level, we invite you to submit your application today. Click the link below to begin the process:

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.