Customer Services Representative – Billing & Revenue Cycle Specialist (Remote) – Join brighthush's Healthcare Excellence Team

About brighthush

brighthush is a trailblazing leader in ambulatory surgery center services, operating an expansive network of over 250 state‑of‑the‑art surgery centers across the United States. We partner with physicians, health systems, and community partners to deliver high‑quality, patient‑centered care in specialties ranging from gastroenterology and ophthalmology to orthopedics and beyond. Our mission is simple: to elevate the standard of surgical care by combining clinical excellence with operational efficiency, all while fostering a culture of integrity, teamwork, and compassionate service.

As a remote‑first organization, brighthush empowers its employees to work from anywhere in the country, providing the flexibility and support needed to thrive both personally and professionally. We invest heavily in continuous learning, technology, and employee well‑being, ensuring that every team member has the tools and resources to succeed.

Position Overview

The Customer Services Representative – Billing is the frontline voice of brighthush’s revenue cycle. You will be the primary point of contact for patients, attorneys, insurance carriers, and internal stakeholders, resolving billing inquiries, clarifying payment processes, and ensuring a seamless experience for all parties involved. This role is pivotal in maintaining our commitment to transparency, accuracy, and exceptional customer service.

Key Responsibilities

• Handle inbound calls and emails from patients, attorneys, insurance companies, and internal departments to resolve billing questions and disputes.
• Explain complex billing statements, payment plans, and insurance coverage in clear, empathetic language.
• Navigate and interpret payer policies, state regulations, and internal billing guidelines to provide accurate information.
• Document all interactions in the customer relationship management (CRM) system, ensuring data integrity and compliance with HIPAA and other privacy regulations.
• Collaborate with the Revenue Cycle Management team to investigate and resolve discrepancies, adjust billing codes, and process refunds or adjustments.
• Maintain a high level of accuracy and efficiency, meeting or exceeding departmental productivity and quality metrics.
• Participate in continuous improvement initiatives, providing feedback on process enhancements and technology upgrades.
• Adhere strictly to brighthush policies, procedures, and quality standards, and stay current with industry best practices.
• Support cross‑functional projects, such as patient education campaigns, billing system migrations, and compliance audits.
• Other duties as assigned by the Customer Service Manager or Revenue Cycle Lead.

Essential Qualifications

• High school diploma or GED required; associate’s degree or higher in health administration, business, or related field preferred.
• Minimum of 1 year of experience in a healthcare billing, revenue cycle, or call center environment.
• Strong understanding of medical insurance terminology, payer contracts, and billing codes (HCPCS, CPT, ICD‑10).
• Proficiency with customer service software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Excellent verbal and written communication skills, with the ability to explain complex information in a clear, concise manner.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• High level of professionalism, empathy, and a genuine desire to help patients and partners.
• Strong problem‑solving skills and a proactive approach to resolving issues.
• Commitment to confidentiality and adherence to HIPAA regulations.
• Self‑motivated, adaptable, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience with electronic health record (EHR) systems such as Epic or Cerner.
• Knowledge of state‑specific billing regulations and compliance requirements.
• Previous exposure to patient advocacy or legal liaison roles.
• Experience in a supervisory or coaching capacity.
• Fluency in additional languages (Spanish, French, Mandarin, etc.) is a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building trust with patients and partners.
• Analytical Thinking: Ability to review complex billing data, identify patterns, and propose solutions.
• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating CRM platforms, billing software, and data entry tools.
• Collaboration: Works effectively with cross‑functional teams, including finance, compliance, and clinical staff.
• Adaptability: Thrives in a dynamic environment with evolving processes and technologies.
• Integrity: Upholds ethical standards and maintains confidentiality at all times.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Customer Services Representative – Billing, you will have access to:

• Structured onboarding program with mentorship from seasoned revenue cycle experts.
• Ongoing training modules covering billing best practices, payer updates, and regulatory changes.
• Certification pathways such as Certified Revenue Cycle Professional (CRCP) or Certified Medical Reimbursement Specialist (CMRS).
• Internal career ladder that includes opportunities in billing analytics, revenue cycle management, compliance, and patient experience leadership.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of healthcare operations.
• Annual tuition reimbursement for relevant courses and certifications.

Work Environment & Culture

brighthush’s culture is built on four core values that guide every decision and interaction:

• Care Deeply: We treat patients, partners, and colleagues with compassion and respect.
• Cultivate Integrity: Trust is earned through honesty, transparency, and accountability.
• Champion Excellence: Continuous improvement and innovation are at the heart of our operations.
• Celebrate Teamwork: Collaboration and mutual support drive our success.

Our remote work model offers flexibility, but we also host quarterly virtual town halls, monthly team check‑ins, and annual retreats to foster connection and community. We celebrate achievements, recognize milestones, and encourage open dialogue across all levels.

Compensation & Benefits

While specific salary ranges are competitive and commensurate with experience, brighthush offers a comprehensive benefits package designed to support your health, financial security, and work‑life balance:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans with low employee premiums.
• Flexible Spending Accounts (FSAs) for healthcare, dependent care, and transportation.
• Life and disability coverage.
• 401(k) plan with company match.
• Generous paid time off (PTO) policy, including paid holidays and family leave.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Annual performance reviews with clear pathways for advancement.

Why Join brighthush?

As a Customer Services Representative – Billing, you will be at the intersection of patient care and operational excellence. You’ll have the opportunity to:

• Make a tangible impact on patient satisfaction by resolving billing concerns promptly and accurately.
• Work with a diverse, talented team that values innovation and collaboration.
• Leverage cutting‑edge technology to streamline processes and enhance customer experience.
• Grow your career within a company that prioritizes learning, mentorship, and advancement.
• Enjoy the freedom of a remote role with flexible scheduling and a supportive work environment.

How to Apply

Ready to bring your expertise and passion for customer service to brighthush? Submit your application today and become part of a team that is redefining ambulatory surgery care.