Senior Customer Success Manager – Benelux – AI‑Driven Cybersecurity & Cloud Networking Solutions

About brighthush

brighthush is a trailblazing, cloud‑native cybersecurity and networking platform that empowers enterprises to secure their digital future in the age of artificial intelligence. With a unified, AI‑powered architecture, brighthush delivers real‑time visibility, automated threat detection, and intelligent policy enforcement across users, applications, data, and AI agents. Trusted by thousands of organizations worldwide, brighthush is redefining how businesses protect themselves against evolving cyber threats while unlocking the transformative potential of AI.

Our mission is simple yet ambitious: to make cybersecurity effortless, scalable, and future‑proof. We combine cutting‑edge technology with a customer‑centric culture, enabling our clients to focus on their core business while we safeguard their digital assets. As we expand our footprint across the Benelux region, we’re looking for passionate, high‑energy professionals who want to shape the next generation of enterprise security.

Role Overview

As a Senior Customer Success Manager for the Benelux region, you will be the trusted advisor and champion for our most valuable customers. From initial deployment through renewal, you’ll guide them to achieve maximum value, drive adoption, and unlock expansion opportunities. Your blend of technical expertise, strategic thinking, and empathetic communication will be pivotal in ensuring our customers thrive and remain loyal partners to brighthush.

Key Responsibilities

• Account Health & Growth: Own the end‑to‑end customer journey, ensuring continuous health, satisfaction, and expansion. Monitor usage metrics, identify growth opportunities, and proactively address risks.
• Relationship Building: Cultivate deep, trusted relationships with key stakeholders across the customer’s organization, including C‑suite executives, IT leaders, and security teams. Serve as the single point of contact for all strategic discussions.
• Post‑Sales Orchestration: Lead the post‑sales cadence, including Quarterly Business Reviews (QBRs), adoption maturity assessments, renewal negotiations, and upsell initiatives. Coordinate cross‑functional teams—Sales, Customer Success, R&D, and Support Engineering—to deliver seamless, value‑driven outcomes.
• Strategic Advisory: Translate customer business objectives into actionable technology roadmaps. Provide insights on AI security fundamentals, emerging threats (e.g., GenAI misuse, data leakage, shadow AI), and best practices for leveraging brighthush’s platform.
• Issue Resolution & Escalation: Own the resolution of complex technical or business issues. Demonstrate ownership, drive cross‑team collaboration, and ensure timely, satisfactory outcomes.
• Data‑Driven Decision Making: Leverage analytics to track adoption, performance, and satisfaction. Use data to inform proactive outreach, identify churn risks, and recommend upsell opportunities.
• Travel & On‑Site Engagement: Conduct on‑site visits and workshops up to 25% of the time, building stronger relationships and delivering immersive training experiences.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, or Enterprise Sales within a high‑growth SaaS or technology vendor.
• Proven track record of managing large, complex accounts and driving renewal and expansion revenue.
• Strong understanding of networking, security, or AI software solutions. Experience with cloud‑native security platforms is highly desirable.
• Excellent communication and presentation skills—capable of articulating complex technical concepts to diverse audiences, from engineers to executives.
• Exceptional listening skills—able to uncover hidden needs and translate them into sustainable solutions.
• Influence and persuasion skills at all organizational levels, establishing a “Trusted Advisor” status.
• Highly organized, self‑motivated, and comfortable operating in a fast‑paced, dynamic environment.
• Proactive problem‑solver with a strong sense of ownership and a drive to see issues resolved.
• Willingness to travel up to 25% of the time across the Benelux region.

Preferred Qualifications

• Experience with AI security fundamentals and emerging risks such as GenAI usage, data leakage, and shadow AI.
• Background in cybersecurity consulting or technical support roles.
• Fluency in Dutch and French, in addition to English.
• Certifications such as CISSP, CCSP, or relevant cloud security credentials.
• Experience with customer success tools (e.g., Gainsight, Totango) and CRM platforms (e.g., Salesforce).

Skills & Competencies

• Strategic Thinking: Ability to align technology solutions with business objectives and long‑term growth plans.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building lasting relationships.
• Technical Acumen: Comfortable discussing networking, security, and AI concepts with technical audiences.
• Analytical Insight: Proficiency in data analysis to drive decisions and identify growth opportunities.
• Collaboration & Influence: Skilled at working cross‑functionally and influencing stakeholders at all levels.
• Adaptability: Thrives in a fast‑moving, evolving environment with shifting priorities.
• Communication: Clear, concise, and compelling written and verbal communication.

Career Growth & Development

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Senior Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular training on the latest AI security trends, product updates, and industry best practices.
• Opportunities to lead cross‑functional initiatives, such as product feedback loops or customer advisory boards.
• Clear career pathways into senior leadership roles—Customer Success Director, Head of Customer Success, or even VP of Customer Experience.
• Participation in global conferences, webinars, and industry events to expand your professional network Apply for this job