Customer Solutions Architect – Enterprise E‑Commerce Consulting & Cloud Communications Design at brighthush

About brighthush

brighthush is a worldwide leader in cloud‑based communications, delivering programmable unified communications, contact‑center solutions, and powerful APIs that empower businesses to engage with their customers wherever they are. With a heritage of innovation in the information‑technology sector, brighthush helps enterprises of all sizes transform digital interactions into seamless, secure, and scalable experiences. Our mission is to enable every organization to build the future of communication, and we do it by fostering a culture of curiosity, collaboration, and relentless customer focus.

Why This Role Matters

As a Customer Solutions Architect at brighthush, you will be the strategic bridge between our cutting‑edge technology platform and the ambitious e‑commerce enterprises that rely on it to win market share. You will own the end‑to‑end consulting journey—from understanding complex business challenges, designing tailored cloud communication solutions, to presenting and guiding implementation. Your expertise will directly influence multi‑million‑dollar enterprise deals, accelerate customer adoption, and reinforce brighthush’s reputation as the go‑to partner for digital transformation.

Key Responsibilities

• Consultative Engagement: Partner with senior stakeholders at e‑commerce and retail organizations to uncover business objectives, pain points, and growth opportunities.
• Solution Design & Architecture: Craft comprehensive, scalable, and secure solution blueprints that integrate brighthush’s programmable communications suite (voice, video, messaging, contact‑center) with clients’ existing technology stacks.
• Technical Presentation & Demonstration: Deliver compelling product demos, proof‑of‑concepts, and technical workshops that illustrate the tangible value of brighthush solutions.
• Proposal Development: Translate solution designs into detailed proposals, including architecture diagrams, implementation roadmaps, and ROI calculations.
• Cross‑Functional Collaboration: Work closely with sales, product management, engineering, and professional services teams to ensure alignment on customer requirements and delivery timelines.
• Thought Leadership: Contribute to whitepapers, webinars, and industry events that position brighthush as a thought leader in cloud communications for e‑commerce.
• Travel & On‑Site Support: Provide on‑site consulting and technical assistance as needed, with an expectation of up to 25% travel (primarily within Australia and occasional international trips).
• Continuous Learning: Stay current with emerging trends in e‑commerce, cloud communications, and related technologies to continuously enhance solution offerings.

Essential Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or a closely related field (or equivalent practical experience).
• Minimum 4‑6 years of hands‑on experience designing and delivering technology solutions for e‑commerce or enterprise SaaS environments.
• Demonstrated success in leading large‑scale, enterprise‑level deals, preferably with a focus on cloud‑based communications or contact‑center platforms.
• Strong customer‑centric mindset with a proven ability to translate business requirements into technical specifications.
• Excellent verbal and written communication skills in English, with the ability to present complex concepts to both technical and non‑technical audiences.
• Self‑starter attitude, highly organized, and capable of managing multiple concurrent projects in a fast‑paced environment.
• Willingness and ability to travel as required.

Preferred Qualifications

• Advanced degree (MSc, MBA) or relevant certifications such as AWS Certified Solutions Architect, Google Cloud Professional Architect, or Cisco CCNP.
• Experience with programmable APIs, micro‑services architectures, and event‑driven integration patterns.
• Prior exposure to contact‑center platforms (e.g., Genesys, Five9, Twilio) or unified communications suites.
• Familiarity with e‑commerce platforms such as Shopify, Magento, Salesforce Commerce Cloud, or BigCommerce.
• Proficiency in at least three of the following programming languages: JavaScript, HTML, Java, C#, Python, PHP, or WebRTC.
• Track record of publishing technical content, speaking at conferences, or contributing to open‑source projects.

Core Skills & Tools

• Programming & Scripting: JavaScript, HTML, Java, C#, Python, PHP, WebRTC.
• Cloud Platforms: AWS, Google Cloud Platform, Microsoft Azure.
• API Design & Integration: RESTful services, GraphQL, SOAP.
• Architecture Frameworks: TOGAF, Zachman, or similar.
• Collaboration & Presentation: PowerPoint, Keynote, Miro, Lucidchart.
• Project Management: Agile/Scrum methodologies, JIRA, Confluence.

Work Environment & Culture at brighthush

brighthush embraces a fully remote‑first model for this role, allowing you to work from anywhere in Australia while staying connected to a global network of innovators. Our culture is built on trust, autonomy, and a shared passion for solving real‑world problems. You will join a diverse team of engineers, sales professionals, and product visionaries who celebrate curiosity, encourage experimentation, and value work‑life harmony.

• Inclusive Community: Employee resource groups, mentorship programs, and regular virtual coffee chats foster a sense of belonging.
• Flexible Hours: We understand the importance of personal commitments and offer flexible scheduling to accommodate different time zones and lifestyles.
• Innovation Time: Dedicated “innovation days” each quarter let you explore new technologies, prototype ideas, or contribute to community projects.
• Collaborative Tools: State‑of‑the‑art collaboration platforms (Slack, Teams, Miro) keep you connected with peers and leadership.

Compensation & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent.

• Base Salary: Market‑aligned salary commensurate with experience and expertise.
• Performance Bonus: Quarterly incentive tied to individual and company performance.
• Equity Participation: Stock options or RSUs to share in brighthush’s long‑term growth.
• Generous Paid Time Off: Unlimited PTO policy, plus additional holidays for local Australian observances.
• Professional Development: Tuition reimbursement, certification funding, and access to a curated library of courses.
• Health & Wellness: Comprehensive medical, dental, and vision coverage; mental‑health resources; wellness stipend.
• Technology Stipend: Home‑office equipment allowance and high‑speed internet reimbursement.
• Retirement Savings: Employer‑matched superannuation contributions.

Career Development & Learning Opportunities

At brighthush, your growth is a priority. As a Customer Solutions Architect, you will have clear pathways to advance into senior architecture, solution‑engineering leadership, or strategic account management roles. We provide:

• Mentorship from senior architects and industry veterans.
• Access to internal bootcamps on emerging technologies (AI, ML, low‑code platforms).
• Opportunities to lead cross‑functional projects and influence product roadmaps.
• Support for attending conferences, webinars, and industry events worldwide.
• Regular performance reviews with personalized development plans.

How to Apply

If you are a forward‑thinking technologist with a passion for helping e‑commerce leaders unlock the power of cloud communications, we want to hear from you. Click the link below to submit your resume, cover letter, and any relevant portfolio items. brighthush is an equal‑opportunity employer and welcomes applicants from all backgrounds.